Literacy Lady

Looking forward to your musing. We will be onboard starting Jan. 21.

Thank you all for your good thinking on my dilemma. You have no idea how much I appreciate it. I will end the discussion here, though, as I will be gone and I think we've reached the end of the discussion. You all are valuable resources. Thanks again.

This is a good question. I need to check for the exact date I canceled. I know it was before any penalties took place. Thanks for pushing my thinking on this.

Thanks for this. I did book prior to May 31, 2022, but I cannot sail until March of 2023. I am asking Princess to apply my deposit to that cruise. So far, no response. I have contacted two executives of Princess to date, so I guess I have to go up a level. It has been over a month.

We canceled before final payment because the Princess Customer Service agent I talked to said I should cancel immediately before I got to final payment. At that time, she said that I had to use the deposit before the end of the year 2021. A couple of days later, Princess announced that your cruise deposts where good for another year. This is when I thought they meant a year from canceling. Again, that was my fault for presuming. Thanks so much to everybody helping me. This means a lot.

This is very encouraging. I am only looking for the down payment of the fare to be applied. Have fun on your cruise.

Thanks for all your input. Sorry I didn't provide pertinent info at the get go, but I found out new information after posting. If it is a waste of your time, please don't respond then. As for Princess' first response on the extension before I cancelled the original cruise, they said any monies paid would be extended a year. They didn't provide a date, so I assumed it would be a year from when I cancelled. That is my fault as I should have clarified the end date. Regardless, thank you to all who provided helpful information.

I have been checking my Captain's Club account. The money is there, but it is not being applied to my booked cruise. My cruise is after the expiration date of my monies. What I've been asking for and what they aren't replying to is to extend my monies to cover this new cruise. I was told that they were extending cruise credits by a year. I've offered to pay for the whole cruise prior to the expiration of my money, but still no response. It is the lack of response that I think is so wrong. I will continue to contact them even though almost a month has passed since my first contact. Weren't cruise lines helped during COVID?

Thanks for all your replies. My TA has been monitoring my account and nothing has shown up in my account. So far, I've been stonewalled by Princess. I can't understand their business model.

Hello, I am wondering if anyone has a suggestion on how I can get Princess to apply money I gave them for a cruise I had to cancel due to COVID. I've tried calling my TA has tried calling. I've emailed customer service (a misnomer) and two executives. This all started May 19, and so far no one has seen fit to answer my queries. I was told I had a year to apply the money, so why aren't they answering? Any suggestions?? Cathy