travellingnana

I thought when we waitlisted ourselves I would have 48 hours to accept the new time if we were able to get the waitlisted excursion. Moving only one of us to a different excursion is not ok!

@beg3yrs also on the Discovery now. Just ask the waiters to bring you pats of butter instead, and they will do it.

Thanks. I am complaining 😖. Think that’s the best choice to start with?

I'm trying to send an email to customer relations. It keeps bouncing back. I've tried both customerrelations@princess.com and customerrealations@princess.com. What am I doing wrong?

@fruitmachine Thank you so much for your response. One more question…do we have to queue for a bus ticket or can we just tap a credit card (a U.S. card if that matters) to pay?

Approximately how long does it take the X99 bus to get to Edinburgh? Trying to determine what time to get entry tickets to the castle.

Granted it was April of 2023, but we took the Princess transfer to LAX and had no problems. Walked off the ship, got on one of the buses, and left maybe 15 minutes later.

You can spend a lot on vanilla, but America’s Test Kitchen sampled real vs imitation vanilla, and tasters couldn’t tell the difference in baked goods. I buy vanilla in Mexico whenever we cruise down there, but I get it at the Walmart in Puerto Vallarta. It’s good stuff.

I asked for butter the first night and my waiter brought it to the table. Next night, different waiter said it wasn't available. I told him that my very nice waiter from last night was able to get it for me, and lo and behold this guy was able to find some too!

Small pats of unwrapped butter...just like before. And why one dining would have them available, and the other did not, was beyond me.

Yes. Just off the Crown. Regular pats of butter in Botticelli dining room for breakfast. Whipped stuff in dining room for dinner. I requested regular butter. It was brought to me every evening, but it was obviously cut in chunks from a stick of butter…the pats must be hidden away after breakfast!

@ChiGal1962 @leck57 @Rick&Jeannie@luv2kroooz @jean-lynd I got it to work. Go to the website to log in. Right under the spot for your password is Need Help. Click on that. It takes you to a new page, and one of the options is to reset your password. They send an email…click the link in that email. Enter your name and your new password. It worked for me. I hope it works for you. I then went to the app and logged in again with my new password and all was fine!

I’m trying to change the password on my account. I log in on Princess.com, go to my account, choose my profile, choose account info, and then select the edit my log in info option. I enter my new password, but then I get the dreaded “we are experiencing technical difficulties” message. This has been going on for days. Called Princess. Woman was no help at all. Any ideas for me?

I was doing this last night, and yes, I was already logged in when I pulled up the app. My only option was to add a booking which, thanks to you, I now know doesn’t work. But now both the old and new apps are back to normal. 🤷🏻‍♀️

When I pulled up the app it said hello (my name) That was all it had. It was as though I'd never entered any information/preferences into it other than my name. My next cruise didn't show, It wanted me to enter the booking number to start. When I did, it said that wasn't a valid number. Same was true of the old app.

Leaving in 5 days on a cruise. All my info is gone on both the new app and the old app. Entering my booking number only tells me no booking is found. Am I the only one with problems?

We were on the Coral in 2011…yes, a long time ago. The decks were both open when we went. DH was up there before 5AM. In fact, I think the decks may have always been accessible.

How far out can you request the credit from Stockperks?

Have a great time! We will be boarding the Crown on the 17th for the same 5 day cruise. Can’t wait!

I tried emailing to the old shareholder request address a few days ago and received a follow up email the next day telling me I had to use the stock perks app.

Glad you were able to pay for Internet on the Alaska trip. I’ll see you on the ship! How much do you want to bet that plans for your 2026 cruise will suddenly be “available” once the price goes up?!

Our final cruise (so far) is June 6, 2025 to Alaska. I was able to pay for that one too

So glad I read these posts. We do not do the Plus package so I just went ahead and paid for our Internet now while the price was still lower. Saved $$ on our next 4 cruises. Much easier to do it in the old App as all our cruises are listed on it instead of having to log in for each individual cruise on the new App.

My shoreside billing also shows the same card that I use on the ship, however I honestly don’t think it’s authorized for use unless you tap the card and then tap the “complete” button. At least that’s what I hope. 😁

Considering the National Express bus for our transfer to Southampton. Do they ever go on strike? Don’t want to be stuck without a ride!