we got off yesterday. Was a great week, however, this was our 27th cruise and was the worst debarkation we have ever seen and we wee on Anthem last year in March. There were only 5 customs agents working the windows, and one of those was only taking people who used porters so they didn't have to wait in line. The ship made several announcements that the gangway was closed due to congestion in the terminal.
Our luggage was #27 and we were "scheduled" to be off at 7:50. At the time our number was called, the debarkation line for the gangway was back to Two Seventy and lopped back around to Jamie's. We did not get off the ship until almost 945am and through customs until another half hour later.
A really bad taste in our mouth at the end of an otherwise great trip. I know that the customs agents are the responsibility of the port authority and not RCCL but they did not do a great job controlling the chaos on the ship. Hoping this was a one time issue as we would like to sail her again but more problems like this at customs.
Looking forward to your reviews!