Good Morning, I am thinking about returning to cruising after a 3 year hiatus. I have done many cruises with Oceania and a couple on other lines. I am looking at a transatlantic April 2020 on Sirena ( she is the only O ship I haven’t sailed on) so in doing my homework I started reading some reviews. To say I was shocked was an understatement! What shocked and disappointed me most was report of rudeness, poor attitudes , and general unhappiness of the staff. I understand that Sirena has just been refurbished and she is beautiful. On past cruises I have found the staff friendly and helpful, but some more reserved than others. I appreciate they often have difficult passenger situations to deal with. They are all hard working but usually cheerful.
Are these reviews written by people who have had an isolated bad experience or have the formerly excellent service levels slipped. The transatlantic voyage entails a lot of sea days....something I was looking forward to but not with an unhappy crew!