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Terre

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Everything posted by Terre

  1. We, too, always tip extra in person to the cabin steward and our wait team, as well as any very good bartender we've had. We also tip extra to the maitre 'd if he/she did something extra for us. Begging for the ten rating is on every cruise line, though. We have been told in the past by certain crew that if they get a certain number of low ratings and bad comments, they are demoted...have not been able to confirm that, however. The bad comment could be something very minor.
  2. On our Equinox cruise last month we had the card in our cabin we could fill out with feedback. I had waffles one day that couldn't be chewed or cut with a knife and mentioned that along with all the good things they were doing, raving about our cabin steward and a girl at guest services. When we arrived for dinner the maitre d' was waiting at our table with our assistant waiter. He apologized for the waffle and assured me it wouldn't happen again. Later during our meal, another "suit" came to apologize about it and promised it wouldn't happen again. That was about five days into a ten day cruise. I ordered the waffle the next day and it was perfect that day and every day after! They can't fix what they don't know about and I will hand out compliments just as readily. You can complain nicely, you don't have to yell and make a scene. Once on a Hawaiian cruise our cabin was above a lounge and we could hear the music all night. Two nights in a row I called guest services to see if they could turn down the volume, which they did, but it was still too loud to sleep. I called the third night and asked if we could be moved but were told the ship was full but she would let the hotel director know. The next day after we got back from our day in Port, we stopped by the desk to see if the hotel director was in. He came out, took us to his office and apologized saying the ship was full and offered an OBC. We said we didn't want anything out of it, we just wanted to be able to sleep. We were very nice about it. He gave us dinner in the French restaurant. The next day we were moved to a suite. The people in that cabin had an emergency at home and had leave and the hotel director thought of us. They want everything to be right for you but, like I said, they can't fix it they don't know about it.
  3. Yes, I always wear them except on formal nights. If you have a dressy pair, like maybe a satin pair with a jacket, for formal night, that would be perfect!
  4. But if their job performance is falling short, shouldn't their supervisor know? In other jobs you are warned and eventually let go if you don't perform. I do take into account that the kitchen may be the origin of slow service, or that large table with many demands, but it's easy to tell if the waiter or cabin steward is the problem as well. We, too, usually speak with the maitre 'd or guest services and things are corrected then. When this happens my score for the survey also changes for the better. If people don't know what's wrong they can't correct it. I am always honest with my comments and scores and if someone or something deserves a six, then that's what you give them. Why would you work on improving if you do less or subpar work, and continue receiving a ten?
  5. I don't remember, it's been about five years ago. Her filling came out and they replaced it for her. They were talking about it when they got back.
  6. I believe there is also a dentist on board as well. A friend of ours had to see the dentist on a cruise.
  7. We didn't prescan anything for our recent Equinox cruise either, even though my printer has a scanner. I entered passport numbers and credit card info into the on-line pre check-in. At the terminal, like you, they scanned our printed boarding pass, and took our pic (we didn't even go to the counters where the agents are). We sat anywhere we wanted and waited about 30 minutes or so and they took handicapped passengers first, then boarded by loyalty group. They checked everyone and there was a couple in front of us trying to get in with Elites and they made them wait out of line for their group. Didn't have the "free for all" and it was all very quick and organized; this was in FLL. My only complaint is that you can't hear the announcements because everyone is talking and the announcements are not very loud. We liked the fact that we could take our carry-ons to the cabin and then grab lunch without having to lug them around even though we still had to wait until 1:00 to actually use the cabin.
  8. You better hurry up and get that copyrighted and start making those shirts!
  9. Lol, I was speaking in general, layout, etc. I didn't mean exactly alike.
  10. Recently off the Equinox and I saw all kinds of tees, some offensive (which is subjective and differs from person to person) but most weren't. The best one I saw was a picture of a cruise ship with the slogan, "It's NOT a boat!" I loved that because I want to scream every time I hear someone call it boat!
  11. The Equinox is the same as the Reflection. I'm not sure about the glassblowing, though, don't remember it on Reflection.
  12. The price for each item is listed on the ticket that goes with your bag. Each Elite person in your cabin gets one bag of laundry free, so if two people are in the cabin and both are Elite, then both get a bag free. You have to write "Loyalty" on your ticket. Also, as someone else mentioned, I would not send anything that is really good. They use very hot water and colors do fade. They do not press with the free laundry, so it comes back folded in your bag, but not always wrinkle free.
  13. We eat lunch in the buffet. Since we fly in the day of (usually) we eat breakfast before boarding our flight. If we went in the day before we eat at the hotel's breakfast buffet.
  14. We sailed on her November of last year and they had not upgraded to the new system then. I would think it would be soon, though since the Equinox has done it. I really liked how quick embarkation was and loved that we could put our carry-ons in our cabin right away and leave. Still had to wait until 1:00 before actually using the room, though, but you didn't have lug your carry-on around!
  15. Here are a few I took on our recent Equinox cruise: Buffet: Grand Mariner Souffle: Prime Rib in MDR: Spring Roll app: Squash Soup in MDR: Lobster: Spa Cafe: Squash Soup:
  16. If you have not been on the Reflection before, you will like it.
  17. We didn't have to wait too long, maybe about 30-45 minutes or so. We are Elite so we were the third group to board I think after the handicapped passengers. We like to arrive early so we can have lunch and then have plenty of time explore the ship and find restaurants, certain venues, etc., if it's a ship we haven't been on before. Also, if you happen to be in a port where the ship leaves in the evening, you are able to get off and explore that port if you want to. We've done this in San Juan. This also gives me time to get great pics of the ship without a lot of people. It's just our preference to get on board early. I know not everyone likes to wait and that's okay. BTW, we were on board having lunch around 11:15ish.
  18. We were on the Equinox last month and loved it. I have no complaints and get tired of people complaining about minor stuff. We loved the entertainment and felt it was much better than some other ships we've been on. We ate all of our dinners and most breakfasts in the MDR. The food was comparable to any other ship's we've been on. The buffet was always good. We had some issues, but were always polite with any complaining we did. I thought the service was good and we had the best wait team we've had in a while. I just have no complaints and don't understand why some people are so negative and complain about everything. Maybe I just don't get out as much as they do or go to as many upscale events or restaurants, but I think anything is what you make it. We've had issues, but didn't let them ruin our cruise/vacation, etc. Here is a link to my Equinox review (with pics) if you'd like to read it.
  19. We were on Equinox and did not scan anything, just entered the numbers on line in precheck in. They just took our pic upon arrival, didn't even go to the desk for the pic. We did not download the app.
  20. Terre

    Equinox

    You can go to any bar and get your drinks between 5-7:00. If you go to the Sky Lounge, finger foods are served. Your drinks are loaded each day on your card.
  21. No, we didn't do that. I did all of the online check in before hand entering our passport numbers, credit card, etc. Normally even doing that we would have go to the desk and give them our credit cards and passports, but not this time. We also didn't have to stop at customs on disembarkation because of facial recognition and we had nothing to declare. This may be something new with just the Equinox for now, but everything was so quick.
  22. It does make it quicker at the terminal. We just got back from the Equinox a few weeks ago and we didn't even have to go to the desk. They took our pics and we were on our way. Cards were at our door. Took maybe three minutes.
  23. OP, I just read all of the posts and I'm sorry that some people can be so mean in their comments. I've dealt with that in the past and have stayed away from the boards more than I liked. I've learned to ignore them and decided they don't deserve a response. I think also that some people don't get that a person can read a different tone into their words than they do, after all we can't "hear" the way they, themselves are reading it. That's why they are offended that you were offended. With that being said, it's obvious when someone is being mean. I think that's why some of us who have been with CC from the beginning are leaving. It's a shame because there is still a lot of good info here. I hope this will not keep you away as most people are nice and try to be helpful.
  24. Here's a link to my review with pics. Scroll to the food section for pics:. I wouldn't say the food is superior, but comparable. It depends on your chef.
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