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lahore

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About lahore

  • Rank
    Cool Cruiser

About Me

  • Location
    Sometimes in Melbourne, Australia. Sometimes in Penang, Malaysia
  • Favorite Cruise Line(s)
    Oceania, but I can't really afford them with the current AUD :(

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  1. I have never, and will never, been seen on a cruise ship excursion (and only once went to an Amazing evening). I just detest organised group things with a passion. That means many people ask why we love cruising - simple: I love ships. The two can be compatible but we always DIY shore excursions using local transport. An associated reason for that has been that I have noticed the people who do a lot of shore excursions (in buses) seem to get the cruise line kennel coughs before we do (if at all). The suggestion that only cruise sponsored tours will be allowed is, therefore, an absolute deal breaker for us, unfortunately.
  2. Just a quick catch up being as I was the OP. Finally we got our money back in refund our credit card, plus money in FCC. I don't know if I will ever use the FCC as my faith in Princess has gone completely, and the FCC isn't a huge amount anyway. Good luck all.
  3. I never loved Princess, I tolerated them for some extended journeys. I always preferred smaller ships like Oceania and Azamara. Now, despite being a CCL shareholder, I will never cruise Princess again. Too big, too much lying to customers (both in relation to COVID outbreaks and refunds). I'm out and I'll sell my shares as soon as/if they are ever worth anything again. Although the smaller lines are more expensive I will cruise less but more expensively. Not that we have a lot of choice about the 'less' part just now anyway.
  4. Wow! I started this thread on March 14th. It's now April 28th and it's really grown. For some reason notifications hasn't been working. I'll have to scroll back and read all the comments. Just FYI, my money still hasn't come through. Grrrr...
  5. Interesting to read all the responses, and thanks everyone. It seems that there are a lot of differences, some of them possibly based on country of residence. Those you in Australia seem to be in the same situation as me - no money refunded and no sign of FCC on my Princess Account. I’ll keep waiting - if anyone in Aus actually gets anything back it would be great to know - I will also share. Meanwhile wishing health and access to victuals to you all.
  6. Hi, I cancelled under the new cancellation policy on the day it came out. I received an email but the money has not hit my account. Obviously I know things are terribly unusual and Princess and Banks are no doubt terribly overburdened. However, I was just wondering if people are starting to get their refunds trickling through? My bank has - in the past - been very slow with refunds so I’m curious. In Australia by the way.
  7. Hi, I would be really interested to hear if anyone planning a trip here actually did it, and how it went in terms of access. I have balance AND knee issues and am worried about the zodiacs, I even freak out getting into tenders on ‘normal’ cruises.
  8. I don’t ever use TA’s for anything, and this is why. It’s another level of bureaucracy and misinformation. Taxes and Port Fees are not the property or even under the purview of a TA. AFAIK if a tax is paid to a government entity and then that is not used it is refundable. In the past month I have cancelled three air flights and one cruise across three different countries. In every case the taxes and fees have been immediately refunded in full to my CC. I would be challenging your TA in the strongest way if I were you. Good luck. Not meaning to sound like a smart A but this sort of thing is just wrong and it makes me angry on your behalf.
  9. Further to this - I must now congratulate the service person on the phone at Princess in Australia. She got back to me late today and said that this morning when she spoke to me they didn’t know what had hit them but during the day she learned and she therefore updated me and also sent me an email. Kudos to her and to Princess.
  10. For people in Australia: If you’re wondering what will happen when you try to get through here is my experience. Last night, the same minute that the email arrived I got through on Chat after a five minute wait. The person on chat said I couldn’t cancel over chat because it’s not encrypted so had to phone this morning (Saturday). The call centre in Sydney is open 8-4 today (Sat). Phoned this morning at 9am (slept in). 45 minute wait. Call centre person sounded extremely confused and contradicted herself three times before admitting that they were inundated and not coping very well. She told me she has to enter a code because they are not allowed to cancel (huh?) and that I won’t get an email, but then later told me I will get an email. Don’t ask me to explain, she couldn’t, clearly she was learning as she went or - more worryingly - making it up as she went. After going around in circles and her becoming more and more embarassed/defensive I figured she had entered the code and all I can do now is wait to see the credits appear on my account. If they haven’t shown up in ten days I’ll call back.
  11. Where are people reading this detail? My email (in Australia) said nothing about this and nor did the website when I last looked. We are at 75% cancellation stage. I guess it doesn’t matter much to me whether i get credits, money refunded or a combination, but I’m interested to know which. EDIT: Never mind, I get it. Early morning brain. I was assuming we would get the full fare as FCC, but it’s most likely 75% of full fare as FCC and the rest as a refund.
  12. Of course I did that, and also checked the email they just sent me. No advice about how to actually cancel, which is a bit of an oversight. Anyway, I answered my own question. Spoke to someone at Princess on ‘chat’ - the answer is that you have to phone up as ‘chat’ is not encrypted. Bummer. But better than nothing.
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