I rebooked a canceled cruise that cost less than the original. My PVP can't explain the amount getting refunded - just gave me a random number that I can't match to anything. I was still ~$1,200 over with no additional OBC showing. I asked again, oh here's another $200 that will be refunded on a gift card eventually. Okay, where's the rest? She has no idea. Can't explain any of the amounts refunded or why. Can't explain the OBC given or where the number came from. What a mess. Then I get a letter telling me I have penalties for cancelling early (Carnival canceled, not me!). Told to ignore it - but honestly when the amounts are all jacked up on the new cruise, I have no idea if that impacted me or not.
I'd love to keep cruising Carnival, but they're making it hard. Apparently only supervisors can handle rebooking containing gift cards, so I talk to the PVP who sends an email to a supervisor, who then emails me back, and it is like a bad game of telephone.