ransclan

Thanks everyone I will try the email.

I am hopeful that someone will have an answer to what has become an exasperating situation with Princess’ Customer Service. I have spent hours on the phone on three separate days with their “Off Shore” Customer Service. The agents have not been able to answer my questions and the room they are talking from is so loud and noisy it is almost impossible to hear them. We have 5 reservations for 9 people and have been trying to make Dining Reservations but their system doesn’t recognize two of the Reservation Numbers; even though everyone has made Final Payment. We have been in touch with our Travel Agent and apparently all the numbers have been linked and yet Princess can’t “see” them. Does anyone have a phone number or email address for someone “in charge”. I am not new to cruising but most of my cruises has been with Holland America and I have only done one before now with Princess and at this rate it may be my last! Thanking you in advance.

Hi Jacqui: Keith & I have been in Europe for a little over two weeks touring Switzerland and England….we have some time in London and Amsterdam and we’re really looking forward to the cruise and unpacking once!! We have been following the thread for our cruise while we’ve been here trying to keep up with the very active boards. We got a not great boarding time of 2:30 but will be at the sail-away with an envelope ready for you. We really appreciate everything you’ve done!!

Hi All : In looking at the 2024 Europe cruises I noticed that Amsterdam isn’t being used….Rotterdam instead! Any thoughts on whether they might switch the 2023 departures that are currently using Amsterdam? We had our Sept/2022 cruise to Norway switched from Amsterdam to Rotterdam due to water levels. We are booked on the Rotterdam for a TA in October, currently scheduled to depart from Amsterdam.

I also received this email and am wondering if one must agree to a set amount they want you to gamble in the Casino. It is intriguing and I would sure be interested if anyone books it.

The horror stories continue…..we flew from Lyon, France to Amsterdam to Calgary and our luggage was lost for three days with many many stories as to where it was. The good news was that we were coming home; this was in October so it had begun then. In April we were to fly to NYC through Toronto and our flight was cancelled the night before resulting in us booking a last minute flight at a horrible price. In Toronto there was a four hour delay in our flight and we found out when we got to NYC that our luggage had sat in the rain. We had four days before our TA so thanks to a great hotel with complimentary laundry we made it on with dry clothes, The latest disaster was last week returning from a Celebrity Alaska cruise….our flight ended abruptly in Edmonton as the connecting flight was cancelled (we were going to Saskatoon ( SK). I now have two claims in to the Airline involved, which should result in four $1,000.00 cash payments. I am grateful for The Passenger Bill of Rights.