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About mjobtx

  • Rank
    Cool Cruiser

About Me

  • Location
  • Interests
    Wine and Travel
  • Favorite Cruise Line(s)
    Oceania, Regent, Viking River Cruises
  • Favorite Cruise Destination Or Port of Call
    Aqaba for the visit to Petra

Recent Profile Visitors

167 profile views
  1. After spending an hour on the telephone with the Viking Air representative, he gave up and so did I. As it turned out, our flight DFW/ANC and return YYZ/DFW cost the same as the Viking Air. I did have to pay for YVR/YYZ but that was expected. Now we are free to go to ANC whenever we wish and return to DFW on our schedule. In this particular case, Viking air was no bargain but that isn't always the case. I always compare the cruise line air to the market. On several occasions, buying air independently was less expensive especially is it was business class. You do lose transfers though but that has never been a big deal.
  2. We just ran into a surprise when speaking with the Viking Air Plus agent. We are booked on an Alaskan cruise, flying DFW/ANC. Viking buses arrivals at Anchorage to Seward (126 miles) which is the embarkation port for our cruise. We planned on going a day or two early. We also aren't returning directly to DFW. We are going on to Toronto to visit friends before returning. We learned that Viking Air Plus could not handle our air. We expected that they could handle DFW/ANC and YYZ/DFW. We knew they could not handle YVR/YYZ. That would be up to us. As it turns out, they cannot handle our air for some unclear reason. The best I can guess is that they can only handle air if we fly to the embarkation airport and return from the disembarkation city. We were also told that if we arranged our own air, we would have to find our own transfers to Seward from Anchorage. They will not sell transfers. I know our situation is not the norm but it was a surprise to us.
  3. I did contact the email provided and they did take care of it. I would have preferred that it be taken care of more promptly on a routine basis rather than asking someone to intervene but the matter is now closed and my refunds have been processed.
  4. Thank you teamflames. I did check again today and got the same old 21 business day story. It is a choice the Viking is making because they have the demand. I won't know for another few days if they comply with their own policy.
  5. I find myself in a similar position. I am waiting for Viking to process two refunds. One for $800, the other for $1,000. Viking arbitrarily decides that it will take 21 business days to process a refund. That is a business decision and nothing else. Viking gets to hold your money longer. By comparison, Regent issued a refund that showed up on my credit card within 3 business days. Viking has the advantage of having high demand and could care less about the customer. They demand full payment months earlier than other cruise lines and now apparently wait weeks longer to process refunds simply because they can. Since I am still a few days away from their self-imposed 21 business day requirement, I don't yet know if I will receive the refund. In the meantime, my credit card bill will have come due and I have a feeling that the credit card company won't like the excuse that I am waiting on a refund for the amount so I am not going to pay.
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