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MarLieb

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Everything posted by MarLieb

  1. I would just pack your patience and know you will really have to deal with all of this after you board. On our cruise on the Summit last December, we booked a RS (me, my husband and our 11-year old son). After paying in full, I noticed the concierge stateroom that connected to our RS was available at a significantly discounted price so I called Celebrity to see if I could book it for our son (so he could have a real bed to sleep on instead of a sofa bed). Not only did they transfer his payment from the RS to the concierge room, they assured me that because he was under 12, he would still retain all of the perks he would have had in the suite. I reconfirmed this information with Celebrity two more times prior to sailing. Great! Well, after we boarded, we went to Michael's Club and began hearing from the concierge that he didn't think that was correct and my son would not be able to go to Luminae, specialty dining, receive his beverage package, etc. Our butler then proceeded to tell us the same thing. I was livid. We went to Luminae that evening and I felt like we didn't even belong there even though I had just spent more money on this extra room just to get my son a real bed. If I had simply kept him listed in the RS, there wouldn't have been an issue. The Michael's Club concierge had contacted shoreside after we boarded and, by the next afternoon, finally got in touch with me to tell me I was correct - my son was supposed to get all of the perks except the beverage package (didn't argue as I just wanted things resolved at this point) and he had contacted all of the specialty restaurants. It DID get straightened out, but it was 24 hours of really wishing I hadn't even booked the cruise and thinking Celebrity's customer service was pretty darn poor as the right hand was definitely not communicating with the left. We did book again for this year, but we are all in the suite this year and I am not messing with connecting rooms in different categories again. I do hope they can get things straightened out for you so you can dine in Luminae, get the beverage package, etc., but just know shoreside and ship side sometimes are not on the same page.
  2. We disembarked the Summit in San Juan on Dec. 29, 2018. We had an 11:28 am flight and were through customs and in a private car at 8:45 am. We only had carry-on luggage and have TSA pre-check. We had so much time on our hands at the airport. As others have said, if there aren't a lot of ships in port and you can expedite your disembarkation process and airport transportation in any way, you should be fine. We are on the same cruise this year and I'm considering booking an earlier flight this time.
  3. I so agree with this. It's so much easier to work with the vendor directly than go through a middle man. We typically fly Delta and JetBlue. We have an upcoming trip to Ecuador and the best flights were offered through Latam, which we have never flown. I booked the flights online for myself, my husband and my son. After purchasing, I noticed they issued tickets with the correct names for me and my husband, but for my son, they listed my name again and even listed my first and middle names twice. It was so incredibly odd and would, of course, be hugely problematic as my son now didn't have a ticket. I contacted the airline and had to send a copy of his passport to them to make the name change which they did as a "courtesy" to me, as they put it, which really ticked me off as it was a glitch on their end. We now have different ticket numbers which is not ideal as I already know I'm going to have difficulty printing his boarding pass as, I assume, they won't let me print a boarding pass for a minor traveling on a separate ticket. I guess I'm thankful it was rectified fairly quickly, but I'm already dreading our trip to the airport that day and I'm anticipating problems.
  4. Not X, but we were once sailing in the Haven on NCL and Donny Osmond and his whole family (wife, children, grandchildren) were also sailing. We saw them in the Haven pool area almost every day, but nowhere else on the ship. At least from what we saw, everyone left them alone to enjoy their vacation. I could be wrong, but I don't think a lot of celebrities sail on large, commercial cruise lines. I think it would be quite hard to control crowds and ensure any privacy.
  5. No reason to panic. Just because they created the offer doesn’t mean a lot of people are taking them up on it. Of all the families I know (we live in the NYC metro area), we are the only one who even consider Celebrity. Everyone else is still booking DCL, RCCL, some NCL and some Carnival. Unless they have really low-key kids who don’t need bells and whistles, they aren’t shopping Celebrity.
  6. Have you considered a cruise line that has a nursery, like DCL?
  7. Will your child go to the kids' club in the evening? If so, I would consider feeding her at oceanview or order room service so she can dine earlier. You could then drop her off when the kids club opens at 7 pm and then eat at the MDR. When we cruised in December with our 11-year old, we always ate around 6/6:30 pm and then brought him to the kids club after dinner.
  8. You are incredibly sweet, thank you. I understand what you meant by "handler" now and I do appreciate your post. 🙂
  9. 1 in 5 American adults experience mental illness in any given year. I guarantee you you have been on cruises with countless people suffering from some type of mental health issue who do not have "handlers". I have family members who have various forms of mental health issues (bipolar, OCD, depression, etc.) who manage them with therapy and medication. They are all functioning, successful members of society who cruise very nicely, thank you.
  10. Here is the special needs page from the DCL website. If you scroll down, you will find the phone number and e-mail address for the special needs team. I would contact them with all of this info plus any requests you have (pureed food, private table, etc.). My son has multiple developmental disabilities and, when he was younger, he would not have eaten if we were seated with other families. We have always requested private tables on DCL, due to his needs, and the private table has always been granted.
  11. Great, thank you. We are happy with the CS and the booking perks we got, but I just wanted to make sure if we moved up to RS we would get the free laundry and unlimited specialty dining that came with the RS - otherwise, it wouldn't be worth moving up for us.
  12. I just wanted to confirm, if you are booked in a CS but make an accepted bid on a RS or PH, you then get the perks that are included with those suites? - free laundry, unlimited specialty dining, etc. We currently have a CS with the 4 perks included and some OBC, but would consider bidding on a RS if the RS perks are included. After reading through this thread, it appears that, yes, we would get the RS perks, but I just wanted to confirm.
  13. We are a family of 3 that just sailed on Celebrity for the first time in December 2018. Our son is 11. I can tell you that, at least amongst my circle of mom friends (both that I see in person and on social media), Celebrity does not cross their minds as a cruise line to even consider. So, while there may have been a marketing push to attract families, I don't know how successful it was or will be. In my mommy circles, DCL, Carnival and RCCL are still top-of-mind for family cruise lines. We travel a lot and were happy to branch out to find something quieter and more sophisticated. My son felt the same way as DCL became sensory overload for him. We were on a Christmas week cruise and I saw less than 100 children on the entire ship. So while I understand many adults do not want to sail with children, I really don't think Celebrity is making that big of a dent in the family market to worry too much about it.
  14. Thank you all so much! I'll take a look to see if any discounts might apply. If I think one would put us at the break even point, I may just do it so we don't have to think about it. Thanks!
  15. We will be on the Celebrity Summit in a CS in December. It will be me, my husband and 11-year old son. My husband and I have the premium beverage package included as perks, but my son has no beverage package as of yet and I'm trying to decide if it's worth adding one. At most, he will have one soda, one hot chocolate and one non-alcoholic frozen drink a day. When we dined in Luminae and the specialty restaurants last year, they never charged us for his water (we would all share bottles) or any sodas he would order, but I don't know if this is typical or if the staff was just being generous? I'm assuming if he sticks with one soda, one hot chocolate and one frozen drink per day, adding the package isn't worth it, but maybe I'm missing something? Thank you for your help!
  16. I understand your dilemma. When my son was younger, we always brought a babysitter or family member along on cruises and some other vacations to help out as my son has some developmental disabilities and, when he was younger, he really couldn't tolerate the kids clubs. They were completely overwhelming to him Bringing someone to help out was the only way my husband and I could get a few hours to ourselves. When my mother-in-law would accompany us, we would typically get two cabins. Sometimes the cabins didn't even connect, but would be across from or next to each other. My son would sleep in grandma's room and we would just text in the morning and open cabin doors to let people back and forth. It really wasn't that much of an inconvenience and my son loved his special time with his grandma. We brought babysitters on three trips and would get them their own inside cabins on the ships or a standard room at a hotel. We would then coordinate what hours they would work and when they would have some time off. I'm just throwing out some ideas on how you might be able to make taking a group of 5 along without completely breaking the bank. Even with separate rooms, our babysitter could tuck my son in to sleep at night, wait for us to return to the cabin and then return to her own cabin. My son is older now and he really loved the Celebrity kids club as it's smaller and much more low-key than DCL, NCL, etc. I wouldn't even attempt RCCL with him so I understand there are many families out there who do not want to sail on "family" cruise lines. We are one of those families. I hope you can find a way to make it work for your family!
  17. Thank you so much for posting the pictures and videos everyone! We will be in a CS over Christmas week (did the same dates last year) and are SO excited to see the changes up close! I have a question for anyone sailing now - did they do anything to the sports deck? Or did that stay relatively the same?
  18. We just sailed on Summit over Christmas week 2018 for the very first time. My son is now 11 and he really cannot handle the sensory-overload of the more so-called "kid-friendly" cruise lines. We did our last DCL cruise in March of last year and he didn't even want to go to the kids club anymore. We also sailed on the Paul Gauguin two years ago where he was, literally, one of perhaps 5 children on the ship and he LOVED it (their kids' program is truly amazing). After a ton of research into quieter, more sophisticated lines, we decided to give Celebrity a try last year and it really worked well for us. Even over Christmas week, the ship did not feel overrun by children. My son loved the kids club program and loved playing on the sports deck where he played basketball with people from all over the world. We also loved the fact that we could actually swim in a quiet, uncrowded pool, unlike the "kids soup" you find on DCL. We stayed in a RS and ate in Luminae most nights where, one evening, a fellow diner actually stopped me on the way out to comment on how well-behaved and well-mannered our son was. We discovered, as long as there were a few kids his age, a basketball court and a pool, our son was happy. He doesn't need, nor does he want the bells and whistles of, say, a RCCL ship. Thank goodness, because I don't want to sail on RCCL either! I am just writing this to point out there are actually children who enjoy a quieter, more relaxed experience than a DCL, NCL, RCCL cruise. I'm thankful Celebrity allows children on their ships because the experience really suits our vacation style and, I promise, my son will not ruin anyone's dinner or pool time.
  19. I had a similar experience prior to our cruise last December. I called and chose the "already booked" prompt and no one ever picked up. Called back, picked "booking a new cruise" and, voila, someone answered and helped me with my question. I was also able to get more immediate service by calling Capt.'s Club. I also wouldn't hesitate posting your question here. We've only been on one Celebrity cruise and I can tell you, the people on these boards are far more knowledgable about Celebrity than most of the people who work there.
  20. I hear you. We sailed in a RS on the Summit over Christmas week last year. We are booked on the Summit for the exact same week this year and the RS is about $5k more than what we paid last year. We went down to a CS to keep pricing about the same (it's slightly less actually, plus we got some bonus OBC), but our overall cost will probably end up being higher as we like to do the specialty dining and I'm sure I'll do laundry at least once in addition to some shore excursions. I understand an increase, but I felt that was a bit substantial!
  21. We just sailed on X for the first time over Christmas week on the Summit with our son who is 11-years old. We have done 6 DCL cruises plus a few NCL and one Paul Gauguin cruise. My son loved Fun Factory. He was ok in the DCL clubs but he became overwhelmed in there when he was younger and was then bored there on our last cruise on DCL (when he was 10). Even on a Christmas cruise where there were probably more children than usual (it was a southern Caribbean cruise), the Fun Factory never felt overwhelming. He liked that they divided the ages up more than they do on DCL and liked the structured activities and all of the counselors. He also made a few friends. He really enjoyed it and is looking forward to the next X cruise we've booked for this upcoming Christmas.
  22. I noticed Celebrity started a new discount recently (maybe today?!) and we are looking for something to do in August. I came across, what looks like, an amazing cruise from Rome to Venice in mid-August with stops in Greece, Croatia, Malta, Sicily and Slovenia. When I priced it out, I was kind of shocked at how low the prices were which led to my husband questioning "why is it so cheap? what's wrong with it?!", LOL! We are booked on the Summit over Christmas week 2019 and the cost of the Royal on this Infinity cruise is less than our Celebrity suite on Summit in December. I'm assuming it's much less because 1) it's mid-August and, 2) the ship hasn't been "revolutionized" yet. Is that a fair assumption? We just sailed on Summit last Christmas and thought it was in fine shape. Is Infinity about the same? If it's really, really worn, maybe we'll pass, but the Summit last year didn't bother us at all. Thanks for your thoughts!
  23. If you look on Celebrity's website and look at the new Millie deck plans you will see the black square (indicating a sofa bed) is no longer on room 6000. It's unfortunate no one made you aware that this change would occur when you booked your room as it applied to sailings from Feb. 9 and beyond. I'm actually surprised they allowed you to book it as triple occupancy in the first place. Celebrity knew full well last December that this change would occur. Perhaps have a little chat with your TA. Sounds like he/she and Celebrity dropped the ball on this one.
  24. Thank you so much for posting this! It's quite exciting to follow all of the Summit's revolution activities. We first sailed on the Summit this past Christmas and booked again for next Christmas and I can't wait to see all of the changes!
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