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About travelbound44

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    Cool Cruiser

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    Vacations, Hunting, Having fun
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  1. We had booked round trip service from Rome airport to the cruise port. They cancelled the pick up at the airport without informing us. We found out from our Hotel manager who had asked how we would arrive. If he hadn't told us we would have been stranded at the airport. We ended up using Bob's Limo service. One of Tuscany Bus employees told us the cancellations happen all the time if there are not enough people booked. They didn't want to lose money. We also booked the Livorno/Lucca/Pisa bus tour. It was nothing more than bus transportation to and from. They offer very little information and the bus was uncomfortable due to the A/C not working properly. Luckily we made it back to the ship on time. They wait for everyone to be back onboard evn though there was a set time to get back. Reviews on TA are not very positive either. Spend your money elsewhere.
  2. Now it has been 10 weeks and still no refund. They continue to tell us that they refunded to an expired card. We know that their service has been questioned by others on TA. Be careful with this company. Happy and safe travels to all!
  3. Dishonest, unreliable. They cancelled our service without even telling us. The credit card we booked with expired 6 months ago. We still have not received a refund and it has been over 8 weeks. They have mislead us or lied to us on several occassions. Their latest tactic was to tell us that thhey contacted our bank and confirmed the refund to an expired card and have proof. We had called bank and they told us, their customer that refunds are not applied to an expired card. When we asked Tuscany Bus for contact name and supposed proof, they have ignored us. We gave them the correct card to refund to but they refuse. Spend your hard earned dollars on a reliable, honest company not named Tuscany Bus! 😢
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