I have had ongoing issues with their website since booking in May. I have done it through a TA so while I can't see my bookings, she has been in touch with them and confirmed our bookings. I too wanted to book excursions, so have downloaded their booking form from their website, filled in the excursions we wanted, scanned it and emailed it to their reservations email address. They have confirmed our excursions and we have had the cost added to our final payment due next month. I am more confident that all is ok because of our travel agent, but will want everything in writing when we make our final payment.