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jpcello

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About jpcello

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  1. My sister and I just got off a Med cruise on the Constellation. My sister uses her own mobility scooter and on Day 7 of our 10 day cruise, her charger stopped working. Ultimately we determined that a wire had fried so it was not fixable at all. Guest services on the ship was awesome. They ultimately found a charger for us that fit her scooter. Evidently someone had rented a scooter from Scootaround but never used it so Guest Services let us use the charger while we were on the ship. Our problem was that after getting off our cruise in Rome, we were spending two days touring before heading home. We called Scootaround to see if they would let us rent the charger with the option of shipping it to them once my sister got home. We also offered to buy it. The gentleman in Guest Services spoke to Scootaround customer service and was promptly to no. I asked to speak to the CSR, who told me no and wouldn't even let me talk to her supervisor. Period. That was the end of the conversation. I've never rented anything from Scootaround so I don't know if this is SOP for them. I was just very disappointed that they refused to even discuss options. My sister kept the scooter fully charged when we left the ship and didn't use it until we flew home. We rented a manual wheelchair from our hotel in Rome and she got home just fine (except for being detained in Rome Airport - but that's another story)!
  2. I'm leaving in 3 weeks on Celebrity Constellation for a 10 day Med cruise. I've been getting these emails lately from Celebrity about upgrading - new program where Celebrity auctions off upgrades for larger cabins. Since I'm booked in an accessible Veranda cabin I couldn't find any information about how this works with accessible cabins so I called. They actually told me not to submit for this since there's no guarantee that you would be upgraded to an accessible cabin. Too bad their system isn't sophisticated to know that I'm already in an accessible cabin and would need to upgrade to an accessible suite (or larger cabin). Can't risk losing the accessible bathroom features!
  3. The ADA only covers cruise ships that fly US flags. Even cruises leaving from US ports do not have to follow or abide by the ADA because they're not US flagged ships. I think only in Hawaii are there a couple of US flagged ships.
  4. Trish we’re staying at the Majestic in Barcelona. Otherwise see you on board.
  5. My sister and I are taking our first Med cruise in 3 weeks - Constellation 9 nights Barcelona to Rome. Staying two nights in Barcelona and Rome before/after the cruise. I've booked everything through my travel agent and have arranged private tours in both cities. Can't wait.
  6. There's absolutely nothing Celebrity will/can tell you. Unless Fort Lauderdale takes a direct hit of a major hurricane, the ship will probably sail as scheduled. If there's rough weather while you're out on your cruise, the captain will either go around any bad weather, change ports of call, etc. Was on Princess a couple of years ago during a really bad nor'easter. We had 20-25 foot seas. It took them 2 hours to get the last tender onto the ship in Newport, and then we arrived in Boston almost 7 hours late (all excursions were cancelled). They will not risk anything.
  7. No. We parked there last year. Same price as everybody else.
  8. My sister uses a collapsible scooter and we have cruised Celebrity many times. We've always had good luck being able to take her scooter along with us. It will always depend on the type of transport - if it's a big motor coach, I've never had an issue (like you said they just stow it underneath). This is totally out of Celebrity's control. We're actually going on Celebrity this fall, but to Europe for the first time. I've currently reserved all non-accessible tours except for one - we're doing the accessible Florence tour. Fingers crossed it will work (she walks full time with a cane but the scooter makes her life easier)
  9. Definitely contact the Access office sooner rather than later (you need to make the request for an interpreter at least 3 months before the cruise). I have a friend who travels on Royal Caribbean with his Deaf parents and they always have an interpreter, but that's Royal. I just pulled this from NCL's website. Unfortunately they use the word "may": Sign language interpreting services may be provided for Deaf guests if that is their primary means of communication. A request for sign language interpreting should be made with the Access Desk at the time of booking through the Special requirements Information Form that can be obtained from the Access desk, but no later than 90 days prior to sailing. Requests are subject to a number of considerations, including but not limited to, the availability of interpreters and cabin space. Sign language interpreting services may be provided on cruises that depart from and/or return to the U.S. Please make every effort to contact our Access Desk well in advance of your cruise - at least 90 days for interpreters. A request for an interpreter with less than 90 days’ notice may still be granted but cannot be guaranteed
  10. Depends on the size of the scooter you're going to purchase. If it's a portable (or collapsible) scooter, it will simply fit in the trunk of a car (luggie, travelscoot, or something similar). If it's a full-size scooter, you will need accessible transportation. My sister has her own collapsible scooter (she's had several over the years so I don't remember exactly which one she currently has). She stores it in the back of her Prius and it will fit anywhere. If she's flying, she simply scoots it to the door of the plane, they gate tag it, and it's waiting for her when she gets off the plane (similar to strollers).
  11. We were in 7300 (so one deck up and two cabins over) last summer. Surprised I had a picture! Hope this helps.
  12. I just booked a cruise on the new Statendam (accessible balcony cabin 5054). This will be our first HAL cruise in almost 25 years. Excited to be on a brand new ship.
  13. I have cruised on RC, Princess, Celebrity and NCL with my sister. The only accessible cabin we ever had that had full lounge chairs was an Aft Accessible Concierge Level cabin on Celebrity. It was massive and had two full lounge chairs as well as a table and four chairs. Any other accessible cabin we've ever had was never big enough for a lounge chair. We typically cruise in standard balcony/veranda cabins - always accessible. For cabins along the port and starboard sides, the balconies tend to be wider and not deeper, which is what you need for lounge chairs.
  14. Thanks for this review. I'm currently looking at a September 2019 sailing on the Statendam but I'm concerned about the cabin my travel agent found. You were on Deck 8 (8090). I'm also looking at a cabin on Deck 8 but I'm very concerned about the noise from above. Did you have any issues with noise in your cabin?
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