higgib

We got a concierge cabin through ‘Move Up’. We were not told the time of the embarkation lunch and nobody thought to check that we would be on board in time. Also Southampton was rammed when we arrived so by the time we got on board we’d missed lunch. There were no binoculars, umbrella or hairdryer in our cabin and we had to go down to the concierge office to get some. We were not offered sparkling wine or the pillow menu, and only realised that these should have been available when it was too late to have them. All in all, I’m glad we didn’t pay full price for the concierge cabin as I’d have been devastated. My husband said that what we did have was the most expensive cubes of cheese we’d ever had!

We were on Silhouette round the UK and Iceland in June. We both tested positive halfway through the cruise and had to isolate. We were ‘fortunate’ to be allowed to remain in our balcony cabin (I think this was because the isolation cabins were already full) but were not allowed out for anything. As you say, a truly miserable time. We were allowed to disembark in Southampton at the end of the cruise (under escort and with our luggage wrapped), but have no plans to cruise again anytime soon. Btw, don’t forget to claim on your insurance for cabin confinement for your husband.

I think reading this that we were short changed. We were never offered any alternatives to the canapés and never offered sparkling wine either. Also, the binoculars and hairdryer that should have been in our cabin were also missing. I couldn’t see the point of the concierge making restaurant bookings etc for us as it was just as easy to do this ourselves, and the concierges didn’t answer their phone anyway. Whenever I wanted to contact them, I ended up queuing at their office. As I say, and expensive mistake that we won’t be repeating!

The earliest time we were offered at check in was 1pm. And that was on the day on line check in opened. I assumed that embarkation was being started in the afternoon to allow for thorough cleaning between cruises, and the lunch would be timed appropriately. It took over an hour for us to get through the terminal, and we were horrified to discover that others had been on board since 11am and we’d missed the lunch.

You’re right, but we’d waited 3 years for this holiday, and just wanted to enjoy it - not spend hours sat in the concierge office moaning. I did mention it to them again a couple of days later, and ask for the matter be escalated, but we then both contracted Covid so wasn’t able to follow it up. I don’t actually think concierge is worth it (my husband said it was the most expensive plate of cheese cubes we’d ever had!) so lesson learned. We won’t be doing that again.

We were on Silhouette in June. We were successful in Moving Up to concierge and one of the things we were really looking forward to was the embarkation lunch. Prior to the move up we had been allocated an embarkation time of 1 - 1.30pm. We arrived at the port on time and were then kept waiting in the terminal for over an hour prior to boarding. We didn’t reach our cabin until 2.45pm to find our invitation to the lunch from 12 to 1.30pm. We were so disappointed and as we were starving had to use the buffet, which I hate on embarkation day, and was one of the main reasons for moving up to concierge. I complained to concierge the following day, and asked why no-one checked the move ups to make sure they were allocated an earlier embarkation time if necessary, and they just shrugged and thanked me for the suggestion!!!