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About bbqoug

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    Cool Cruiser

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  • Favorite Cruise Line(s)
    Azamara, Celebrity
  • Favorite Cruise Destination Or Port of Call
    St. Maarten

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  1. We were scheduled on the same April 1st cruise and requested 100% refund on March 15th. Still waiting to see the refund. I wish the person assigned to process my refund was as efficient as the person that processed yours (slightly TIC).
  2. Oceania cancelled our April 1st cruise on March 13th. We requested the 100% refund option and received a cancellation verification on March 15th. We also cancelled an excursion for that same cruise on February 28th. We were told it could take up to 90 days to receive our refund for the cruise, but others on our same cruise have already received their refund. Hopefully we receive our refunds soon.
  3. Princess already has a major black eye from all of this that they may have trouble recovering from. With the other cruise lines suspending operations at this time Oceania seems to be stubbornly ignoring how bad things have become. If they continue on with the March & April cruises in order to avoid paying out for cancelling, they are in danger of being the next cruise line with major negative headlines. Just my opinion.
  4. Wow. Talk about taking the pressure off of their customers. Under these terms, I would actually be tempted to take the 125% FCC instead of a full refund. Under these unusual times I hope Oceania follows through with a similar policy.
  5. We our leaning toward canceling our April 1 cruise but will watch to see how things play out over the next 3 weeks. It just seems we would be stressed the whole trip hoping nobody comes down with symptoms.
  6. It is being reported that the Royal Caribbean Group is adopting a policy allowing cancellation up to 48 hours in advance with 100% FCC. https://finance.yahoo.com/news/royal-caribbean-group-adopts-cruise-150000635.html The "Cruise With Confidence" policy allows guests on Royal Caribbean International, Celebrity Cruises, Azamara and Silversea to cancel up to 48 hours before a sailing. Guests will receive a full credit for their fare, usable on any future sailing of the guest's choice in 2020 or 2021. The policy applies to both new and existing cruise bookings. "Our previous policy set earlier deadlines for guests to cancel their cruises, and that added unnecessary stress," said Richard Fain, the company's chairman and CEO. "Trying to guess a month or more in advance where areas of concern about coronavirus might be is challenging for medical experts, much less a family preparing for vacation. "When circumstances are as fast-changing as they have been recently, it's good to know you have the option to take a rain check," Fain said. "We think putting more control in our guests' hands helps them make informed decisions about whether to keep their existing vacation plans or trade out for a more convenient time or itinerary." In addition to easing concerns for booked guests, Fain said the policy would also give consumers more confidence in making new bookings, knowing that they could later adjust their plans without penalty. The policy applies to all cruises with a sailing date on or before July 31, 2020, and will be offered by the company's global brands: Royal Caribbean International, Celebrity Cruises, Azamara and Silversea. Full details of the "Cruise with Confidence" policy can be found at the respective brand websites. Royal Caribbean Cruises Ltd. (NYSE: RCL) is a global cruise vacation company that controls and operates four global brands: Royal Caribbean International, Celebrity Cruises, Azamara and Silversea Cruises. We are also a 50% joint venture owner of the German brand TUI Cruises and a 49% shareholder in the Spanish brand Pullmantur Cruceros. Together these brands operate a combined total of 61 ships with an additional 17 on order as of December 31, 2019. They operate diverse itineraries around the world that call on all seven continents. Additional information can be found on www.royalcaribbean.com, www.celebritycruises.com, www.azamara.com, www.silversea.com, www.tuicruises.com, www.pullmantur.es, or www.rclinvestor.com.
  7. Exactly. We are booked on the April 1 Sirena cruise, so If O's policy mirrors Regent's it wouldn't apply to us because we are less than 30 days from sailing. I would much rather the policy be changed to what Princess is doing so we could get 100% FCC by canceling at least 72 hours in advance. At this uncertain time I am nervous about taking ANY cruise for fear of getting quarantined or having a difficult time getting home.
  8. I have the same question. Whereas the travel advisory from Azamara states: Guests presenting with fever or low blood oximetry in the specialized health screenings will be denied boarding. All guests who are denied boarding due to these restrictions will receive full refunds. Oceania initially posted the policy on Jan 29 that cruisingxpert quoted above stating that guests would not receive a refund if denied boarding based on body temperature. The latest Oceania travel advisory I received for my April 1 cruise (same as Issyalex posted above) omits any mention of whether or not there will be a refund.
  9. Thanks for posting that. Very interesting reading. In hindsight I wish I had purchased cancel for any reason insurance instead of a standard policy for our upcoming trip. I bet the premium paid to add Cancel For Any Reason to travel insurance policies will be going up since more people will be choosing, and be more likely to use that option with the uncertainty going on now.
  10. I'm pretty sure it was sarcasm.
  11. Thank you for the information. That should work fine for us in our A1 stateroom on Sirena in April.
  12. Your above quote from Oceania's policy pertains to guests denied boarding based on them having visited or transited via airports in China, including Hong Kong and Macau, within 30 days of their voyage embarkation. In that case they will be issued a refund when they provide proof of travel. Azamara's policy is very close to O's in this instance. However, for those denied boarding based on an elevated temperature O's policy states "Guests who were unable to sail due to a high temperature were advised to open a travel insurance claim with their insurance provider." Whereas, Azamara's policy states Guests presenting with fever or low blood oximetry in the specialized health screenings will be denied boarding. All guests who are denied boarding due to these restrictions will receive full refunds. If Oceania has updated their policy to state that those denied boarding due to elevated temperature will receive a full refund then I will happily be corrected.
  13. Azamara's updated travel advisory includes the following: Guests presenting with fever or low blood oximetry in the specialized health screenings will be denied boarding. All guests who are denied boarding due to these restrictions will receive full refunds. Here is the full advisory https://www.azamara.com/travel-advisory It seems that Azamara's policy of giving full refunds to those who are denied boarding is the right approach. It is human nature that people will be more truthful in reporting any health issues if they know they won't be left off the ship without a refund. Sorry to post this in the O forum, but I believe it should be OK to show the contrast between O's current policy & that of their competitor.
  14. Great to hear. Please let us know if the issue improves.
  15. I for one have appreciated your insight & thoughts on this situation as a health care professional. I too would be very nervous if my upcoming cruise was scheduled for Asia in general, let alone Hong Kong. Hopefully your concerns with Oceania's policy regarding your cruise are resolved for you in an acceptable manner.
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