I didn't threaten them with the ICO but did mention that my eldest son , a barrister , had suggested I chase them again to resolve the issue. I suppose I was far too subtle but thought mentioning legal counsel would be enough to get them to take it seriously.
Two weeks since I e mailed Jan Swartz .
I cannot find any contact details of a Compliance Department at Southampton who could help .
I don't really want to report them and get involved with the ICO as it will be time consuming etc but as you say,i t may be the only way . Our trip is less than three weeks away now.
Princess marketing communications, and research departments should be monitoring these forums......