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Bob7

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  1. I'm also shocked, with a miracle to report, unless this is a dream. On Sept 11 we cancelled a Jan 2021 AUS/NZ cruise and asked our TA to request a refund of the $1200 deposit. The refund was posted 9 days later, Sept 20, to our credit card. Perhaps an industry record? Maybe HAL likes us b/c earlier we requested and were allowed to move a deposit for another 2021 cruise to the same cruise in 2022, hoping South Amer will be open then. That must be it, it's like a hug from a cruise line. We didn't move the 2021 AUS/NZ cruise to 2022 b/c it only makes one stop in mainland AUS. Bummer b/c we
  2. Yes that's encouraging that the Ooster is already down under Nov-Dec of 2021, a good chance it will do AUS/NZ Jan-Feb 22. We've got the Ooster Jan 2021 but will have to cancel shortly, borders closed and iffy flights, might hang on if final payment was later. Bummer to cancel b/c we scored one of those aft facing VB's on deck 5 with the huge balconies.
  3. Amyr we're in the same 'boat' as you, looking for Aussie/NZ Jan 2022 with at least 2 mainland AUS stops, but no HALs offered. Just the old NCL Spirit Jan 4 and some high end ships for 5-6K pp.
  4. Princess cancelled Nov cruise, requested refund of deposit July 24 thru TA, refund posted to credit card Aug. 30. Pinch me I must be dreaming.
  5. Curious which large TA is largely MIA? We usually use 2, one that rhymes with Snooze.com and one that rhymes with CruKong, who still seem to be handling things properly. When one of our cruises was cancelled our booking rep from Snooze was on the phone the next day to explain options.
  6. Our chargeback story is similar, with a surprise ending. Called Visa May 23 to discuss delayed refund and ask their advice. Visa said the delay did not adhere to their vendor guidelines (20 days), and suggested we start a chargeback immediately. Didn't need to twist our arm. Visa said MSC had 60 days to dispute the chargeback after which is would be permanent, same as your story. Temporary credit went on our cc acct the next day. Then after 35 days the credit moved to the permanent column, and is still there after 62 days. Don't know why it went permanent way before the 60 days was up.
  7. Yes Visa wrote us that MSC had 60 days to dispute the temporary chargeback, after which the credit on our acct would become permanent. We're at 4 weeks. CruisingGator2 it does sound like MSC decided not to dispute the chargeback, making it permanent. I would have expected MSC to dispute the chargeback and tell the cc that the refund was "coming." Maybe the card told MSC that "coming" is taking too long. Their suggested timeline is 20 days. Anyway good news. For anyone hesitant to bug their cc about a chargeback, we found Visa very understanding and helpful, we asked their opi
  8. An update, Visa agreed May 14 to look into a chargeback, and on May 23 our card account showed a provisional credit for the amount MSC owed us. A bit later we got a letter from Visa saying MSC had 60 days to dispute the chargeback with Visa, and if there is no response from MSC by then the credit will be permanent, which is essentially the same as CruisingGator2 was told by her card. If MSC contests the chareback Visa said it will contact us immediately with the info. Visa said they may ask for additional documentation from us to make their decision. Visa will also provide us with copies of a
  9. Are you calling your credit card? They'll want the date of the original charge so they can look it up.
  10. Yes I'd call Chase, it's their issue. I wonder if MSC saw the chargeback and told Chase they'd do the refund now, and maybe Chase removed the credit since MSC's refund is "coming." I wondered what would happen if many weeks after we get our credit card chargebacks , MSC sends the refund b/c they are so lost they don't even know about the chargeback. Let us know what Chase says. So many plot twists, it's like a crazy show on TV.
  11. Hey refund buds, I called my Visa card a week ago to get their advice on what to do with MSC dragging their refund feet. They said they allow vendors about 20-30 days max to process refunds, and my April 2 refund confirmation was well overdue. (BTW sailing date was Sept 2020). They said they would investigate this with MSC, and today a full chargeback credit was on my card. I wonder if they had as much trouble dealing with MSC as we've all had, and just went with the chargeback. A bit of a footnote for Caledonia and Catamo, the other Canucks, here, I booked thru a USA TA like Caled
  12. Hey Rob, thx for your refund report, and happy sailing. You too Tara619. PSMarkle you are the first to get a refund for a sailing date after March, a very nice sign for us post-March cruisers. Is it time to get hopeful?
  13. Hey Rob, MSC threw us a bone, and you got it you lucky dog. Now we can all be wagging our tails waiting for the next bone, and that could be you GatorMomInNC with a claim date of March 2, or Misand with a sail date of March 16, depending on whether they are doing them by claim dates or sail dates. Some of us have both ways covered with both claim dates and sail dates in March like Rob: ... SirWolf, JansArts, DexDDD, NameThatFunnel, Cullyman15, JStrutton, and Catamo. And a whole bunch of us have claim dates in March for later sail dates.
  14. Nice to be done and have that off your mind. Thx for letting us know.
  15. Beardface, I think most of us would agree with that, the prob is that MSC has offered various stories about how they are handling the refunds, and none of them are working out. If they had a consistent plan that was paying off within their own timelines, even the long timelines, and explained what they were doing, we would be ok waiting. But the way it's being managed no one has much faith anymore. But the new refund posted just now gives hope that they are getting on the ball.
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