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docco

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  1. 40. Whilst P&O Cruises will do its best not to cancel or to make any significant alteration after a booking has been made, it shall nevertheless be entitled at any time prior to departure to cancel the Contract or to change and/or curtail the Package where this reasonably becomes necessary on operational, commercial or other grounds. This is the P&O wording. Cunard probably uses the same wording. In English law, those words in italics have a crucial meaning. What they've done flies absolutely in the face of doing its best not to make any significant alteration, and it certainly isn't reasonably necessary, bearing in mind the impact on passengers.
  2. More than 8 euros, almost certainly. But probably not vastly more than that, particularly if they're eating on the ship. And in most cases not enough to cover the infrastructure needed to cope with the huge numbers of tourists. The ones staying in hotels are already paying a tourist tax - this just puts it in line. Venice is a similar case, where cruise trippers are notorious for buying just a slice of pizza and an ice cream!
  3. docco

    Sea Screen on Azura

    A few years back we were on Azura in June (Iceland and the Fjords). Had high expectations of the Sea Screen, but in reality it was very rarely used, and when it was it was too cold to sit and watch. Great for the southern climes, I'm sure, but not the north - even in June!
  4. Carnival are using this as a lever against Amsterdam, but Carnival needs Amsterdam rather more than Amsterdam needs thousands of low-spending tourists. It will probably backfire, because the inconvenience of a 40 minute (at least) transfer, as against a short walk, to the city centre is hardly going to appeal. Carnival are also breaking their own terms and conditions to do this, and smart customers are going to take them on over it. Most won't, and that's what they're relying on.
  5. docco

    Sea Screen on Azura

    To be fair, until you’ve actually experienced the Sea Screen you have no real idea what it’s like. We first experienced it on a trip to Iceland, and it was practically useless because it was too cold to sit outside. It can be very loud and intrusive, and there’s no warning of that in the brochures or on the website.
  6. docco

    Currency for Baltic Cruise

    Goodness - that's something I'd never have expected, but worth taking very seriously. Lyme disease isn't nice, and it's a good job she had treatment so quickly. Presumably she picked up the tick on grass or woodland?
  7. docco

    Why are P&O no longer docking in Amsterdam

    There are ABTA issues here too which should worry Carnival - see below. I'm confident that behaviour like this (changing a port at huge inconvenience to passengers just to wave two fingers at the Port of Amsterdam and save a relatively small sum per cruise) would not be living 'up to the standard expected of them by a reasonable person' and on that basis ABTA would find against them, with the attendant costs and bad publicity. I'll be pushing all this to the hilt until P&O either change their minds (unlikely but possible) or offer sensible compensation. 6. General Conduct Fair Trading and Disrepute Code 6B Members shall trade fairly; and responsibly; and not conduct their business in any manner that would bring ABTA or its Members into disrepute. While the Code of Conduct Committee will consider each case on its own merits, it might be useful to note the guidance on the meaning of trading fairly issued by The Office of Fair Trading in the context of the Consumer Protection from Unfair Trading Regulations. Examples of key concepts are that businesses must:  live up to the standard expected of them by a reasonable person, and  not lead a consumer to take a different decision, to buy or not buy a product or service, because they haven’t been provided with accurate or full information. Members therefore must be very careful to avoid providing consumers with inaccurate or incomplete information when seeking to attract business or compete with other companies.
  8. docco

    Why are P&O no longer docking in Amsterdam

    Agreed. And that's a very strong argument to use against P&O, if necessary through the small claims procedure at minimal cost. Various cruises are affected, and the greater the proportion of Amsterdam port days, as against the total number of port days, the greater the chances of success.
  9. docco

    P & O cabin allocation

    Good outcome - well done!
  10. docco

    Sea Screen on Azura

    I’d wholeheartedly agree. A simple but effective idea.
  11. docco

    Why are P&O no longer docking in Amsterdam

    The definition of significant change is “major changes to your Package “ according to the T&C. And whether this would amount to that is something only the courts could decide. I’d certainly argue that it is, and the greater the part of the overall package that Amsterdam plays, the greater the chance of success.
  12. docco

    Ventura N907

    They've done this for all the cruises calling at Amsterdam (see separate thread). Whether they can get away with it is another matter - they'll almost certainly be breaking their contract: 40. Whilst P&O Cruises will do its best not to cancel or to make any significant alteration after a booking has been made, it shall nevertheless be entitled at any time prior to departure to cancel the Contract or to change and/or curtail the Package where this reasonably becomes necessary on operational, commercial or other grounds. P&O Cruises will inform the Guest of any such cancellation or change of Package as quickly as possible (with, where appropriate, written confirmation as soon as reasonably possible thereafter). If P&O Cruises makes a significant alteration to the Package it will inform the Guest or his/her travel agent as soon as reasonably possible. The Guest will have the choice of either accepting the alteration, accepting an offer of an alternative Package of comparable standard if available (P&O Cruises will refund any price difference if the alternative is of a lower value) or cancelling the Package and receiving a full refund of all monies paid. The Guest recognises and agrees that it will not normally be possible for P&O Cruises to offer an appropriate substitute Package which is available at about the same time as and/or with a similar itinerary to that originally booked, but P&O Cruises will do its best to provide a suitable alternative Package of similar duration and value. The Guest must notify P&O Cruises of his/her decision as soon as reasonably possible and in any event not later than 14 days of being informed of the significant alteration. It's very difficult to see this as covered by the 'where this reasonably becomes necessary' getout clause, when it's a decision solely based on cost, and one which is going to cause substantial inconvenience to thousands of customers who expected an easy, short journey into the centre of Amsterdam.
  13. docco

    Why are P&O no longer docking in Amsterdam

    They've done this to ALL their Amsterdam visits, as I understand it - all shifted to Ijmuiden, so the planned shortish walk from the port to the centre of Amsterdam now becomes a coach trip which will probably take almost an hour. Wrecks all the plans we had in place for being able to get back to the ship and out again in the evening so easily. 'Operational reasons' is all the complaints people will say, but it's not as simple as that. Here's one of the most relevant parts of the T&C - note the word 'reasonably'. That's a word capable of wide legal interpretation, but if this was to save P&O the relatively small extra cost of docking at Amsterdam I doubt the courts would interpret that as reasonable - given the huge disruption it will cause to passengers. This is going to hit a few travel headlines, and probably end up being challenged in court if they stick with this plan. Quite a few people will be happy to challenge this, particularly if they have (as most do) a legal expenses add-on to their household insurance cover. 40. Whilst P&O Cruises will do its best not to cancel or to make any significant alteration after a booking has been made, it shall nevertheless be entitled at any time prior to departure to cancel the Contract or to change and/or curtail the Package where this reasonably becomes necessary on operational, commercial or other grounds. P&O Cruises will inform the Guest of any such cancellation or change of Package as quickly as possible (with, where appropriate, written confirmation as soon as reasonably possible thereafter). If P&O Cruises makes a significant alteration to the Package it will inform the Guest or his/her travel agent as soon as reasonably possible. The Guest will have the choice of either accepting the alteration, accepting an offer of an alternative Package of comparable standard if available (P&O Cruises will refund any price difference if the alternative is of a lower value) or cancelling the Package and receiving a full refund of all monies paid. The Guest recognises and agrees that it will not normally be possible for P&O Cruises to offer an appropriate substitute Package which is available at about the same time as and/or with a similar itinerary to that originally booked, but P&O Cruises will do its best to provide a suitable alternative Package of similar duration and value. The Guest must notify P&O Cruises of his/her decision as soon as reasonably possible and in any event not later than 14 days of being informed of the significant alteration.
  14. Odd then that the ‘selections’ are so different. I wonder what method was used.
  15. Even more interesting, then - different cruises offered. Mine were all for the larger ships. Probably reflecting personal preferences, then.
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