We were on the cruise before this to the Fjiords and had glorious weather and saw them at their best however I would agree with all the points regarding the state of QM2 and the poor service offered by the crew.
We have been cruising for several years on various lines but this was the worst we have ever experienced. The rust everywhere was really concerning - some windows seemed to beheld in paint alone as the seals were all broken! Our balcony was dirty and rusty- didn’t look as if it had any cleaning or maintenance for months- I was literally scrubbing everything with alcohol wipes to try to improve it and although it did remove the dirt obviously the rust remained.
The Kings Court food was very repetitive- and nowhere could I find sandwiches or rolls for a light lunch- the actual layout and position of this buffet is also not well thought out out. Every morning and lunchtime we would hunt for something to eat and the take ii to theCarinthia lounge just to be out of the mayhem and despite the fact my husband needs a walking stick and is visually unstable on his feet not one member of staff offered to help him whilst I carried the plates to the said lounge.
We were first sitting at 6.00 pm and not once did we leave the table before 8.15 due to the slow service- one evening it was 8.55! not once was my chair pulled out for me or my napkin placed on my lap- small things I know but it makes a difference.
I could go on but just suffice it to say we were not the only ones who found the ship and service to be poor and not up to expectation- it was all other passengers talked about in lifts and ashore .
We have sailed on QV previously and absolutely loved it/ one of the best ships we have sailed on but unfortunately we cannot say the same thing about Cunards flagship.
