Merly

I am an experienced cruiser but going on my first Azamara cruise later this year. Can you tell me about bringing wine and spirits on board. Is there a limit like on other cruise lines? Some are 2 bottles of wine per cabin. What about spirits? Also where can I find it on the website please. many thanks

We have booked the unlimited dining package for the first time. Having read the boards I can see that I have to wait until I am on board before I can book the restaurants. My questions are - when will I find out which venue they have booked for the first night? Do I have to wait until on board? Will they be able to tell me when I book the others? Can I change it? TIA

Does the lunch on sea days apply to embarkation day ?

Yes, we have Miami Lakes as well. Glad you liked it when you used it before. Not long to go now.

Found it, thank you

Found it. Thank you

Thank you. We fly into Miami and they said it would be Miami.

Thank you

Does anyone know which hotels in Miami Princess use for passengers who arrive on international flights the day before the cruise? We then have Princess transfers to the ship sailing from Fort Lauderdale. Cruise date 28 th Jan, Enchanted Princess.

Think about how much your phone cost. Would you leave that amount of cash unattended. A new model I phone is expensive. Also what about photos you have on there, willing to lose them? What about bank cards, store cards etc. what about all the hassle sorting it all out. I know that’s why lots of people leave their phone in the cabin. I always used to, but it is now very handy to have with me. ( my preference). I use a small cross body bag, just big enough for my phone and a tissue!

Just hand your medallion over at the table and ask for what you want.

Can someone please remind me if the toiletries provided are separate body wash, shampoo and conditioner or is it ‘one size fits all?’ ( not in a suite). thank you

Have stayed in M108 on Regal. Loved it.

I agree, I like that as well. But once I have looked at it it either goes straight in the bin or just clutters up the cabin. I also used to look forward to the chocolate on the pillow and other ‘ gifts’. (Thinking tings like photo frames, but never used them either). New cruisers will only know the app and accept it. The rest of use will get used to it, eventually.

I would be very upset!

There is a dedicated number, but sorry don’t have it now. When I tested positive a couple of days pre cruise I called the dedicated number and spoke with a very helpful lady in the Philippines. She told me that they couldn’t do anything until the cruise had completed. Within less than a week of the last day of the cruise we had a full refund, cruise, flights, transfers. Full amount with no deductions. We were very surprised and very pleased.

We were the same. The full amount within a few days. Excellent.

We were told that they couldn’t refund until the cruise had completed. Once it had we received a full refund within a couple of days. We didn’t get an e mail or any notification, I just noticed it had been refunded to my credit card.

Before we sailed.

I was told that they couldn’t action a refund until the cruise was completed. We then got our refund of the whole amount, cruise, air fares and transfers within a couple of days of completion. No trouble whatsoever.

I see many negative comments about Celebrity customer service, and I have been on the receiving end of it - but not this time. We were due to sail on the Beyond earlier this month but I tested positive for Covid a few days before so we had to cancel. I contacted Celebrity and spoke with a very helpful agent who explained the refund process, she said that they could not do anything until the cruise was ended and then it would take around 2 weeks to process. I had my observed test and sent in the positive proof, which was accepted without issue. I must confess that I then expected a bit of a issue getting a refund, not the right amount or having to keep getting on at them to deal with it or something. But no, no issue at all. The day the cruise ended flights and transfers were credited to my bank and 2 days after that the full cruise balance was credited. We had booked on board with an FCC and expected to either lose the deposit or get it back in the form of an FCC, Which would have been acceptable. But they refunded it cash. Yes, we were very disappointed to miss the cruise (and lose a stack of obc) but the refund process was excellent and I cannot fault Celebrity on this occasion.

Both my dh and I tested positive few days before we were due to sail. We were very disappointed at having to cancel. But I am glad we got it before boarding rather than whilst on the cruise.

That’s very helpful, thank you. We don’t want one big table, you can’t talk to everyone anyway. Two tables are the way to go for us. It’s a good idea to make the 2 bookings and then visit the DRO once we board to try and get them close. At the moment there is no later time showing after 7.30. But I will keep looking. Thanks.

Can anyone confirm the dining times on Sky Princess please as the latest it is showing on the app is 7.30. We are also a party of 11 and it says we would be split across multiple tables. We are happy to have 2 tables, one for 6 and one for 5. How can we request this please?

You just have to keep trying.