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Heather1972

Members
  • Content Count

    1,196
  • Joined

About Heather1972

  • Rank
    Cool Cruiser

About Me

  • Location
    Virginia
  • Interests
    Cruising... duh!
  • Favorite Cruise Line(s)
    NCL
  • Favorite Cruise Destination Or Port of Call
    St. Kitts

Recent Profile Visitors

707 profile views
  1. That's not an announcement. Just cruises that haven't been canceled.
  2. After 2 phone calls and talking to five different people, I was finally able to get a straight answer about getting my points back if I cancel before final payment. She did tell me a couple of situations where I would lose the points before final payment, but they won’t be an issue with me. So, I was able to go from IA to BA (angled balcony).
  3. Would have been a nice gesture to those who took the FCC. Maybe they will change their minds. Who knows.
  4. Ok I could have sworn I have read here and other places that you get your points back if you cancel before final payment. I called world points to do a double meta upgrade from inside to balcony (60,000 points) because I wanted to grab an angled balcony while they were still available. So, the NCL said that once I spend the points they are gone for good. Huh? Is this correct or another poorly informed agent?
  5. Anyone have any ideas/input on getting incorrectly calculated FCC/Bonus FCC/2 cruise next certificates FIXED other than wait? I keep getting the run around when I've called NCL through the regular phone number. I was told it would be fixed in 7 to 10 business days. Called the 11th business day. NCL consultant swore it would be fixed within 3 business days. I called again on the 4th business day. Continued run around. She was horrified when I asked to speak to a supervisor. This supervisor said he would get a specific supervisor to call me back today. It's 7:30 pm and no call. No I didn't book through a travel agent nor do I have a NCL PCC.
  6. Yep, got my son's FCC back today. I'm still thinking about our FCC that must be used in March (on a cruise by end of 2022). Wondering if NCL is going to change those dates down the line or I'll be booking something at the end of 2022. I would hate to lose FCC for various reasons.
  7. My 2 cruise next and FCC that were MIA from August 16 cruise were posted this afternoon.
  8. Can anyone answer my original question?
  9. Still missing 2 cruise nexts (mine) and the FCC that should be on my kid's account for August 16 cruise. Plus still dealing with NCL calculating canceled June 14 incorrectly. Told to wait 7 to 10 business days. Called back, told to wait 72 more business hours. I've had 4 cruises canceled. Plus didn't get to use the 20% off on 2 cruises because they took so long to issue the FCC. By the time it was on my husband's account, the 20% percent off was no longer available.
  10. Scroll down to see the amount you can be refunded after final payment, but before the cruise was supposed to sail.
  11. Q for those who used FCC on a cruise that was canceled. When the FCC was reinstated to your account, did the expiration date of your FCC change?
  12. NCL's cancelation fee schedule is here - https://www.ncl.com/about/cancellation-fee-schedule
  13. As of now they have not extended the certificate (whatever you want to call it) past September 30, 2020. She said that doesn't mean that they won't in the future. 🤷‍♀️ So, she said to keep calling back to see if things change.
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