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About TC1957

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    Cool Cruiser

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    Royal Caribbean

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  1. Personally, I would never try to convince someone who is "freaking out" not to cancel. If they are that concerned (warranted or not), they will not enjoy the trip. Now, if I had paid for the trip I would be ticked and might consider never doing that again, but the choice to go should be theirs. Somewhat related, my daughter and her best friend are planning a week long trip to Japan in two months (BF's sister teaches there). So far, they have only purchased air fare...the sister living in Japan has reserved a hotel but that gets paid at check-out. They are reaching out to the State Department to see if there are any realistic concerns with travel to Japan related to the virus (web site has no advisories posted). They have already decided if it appears the zone of concern starts to widen, they will simply not go.
  2. It cost nothing to file a complaint with the AG office, and it can be done online. It has gotten to the point that when I call a company to place and order (when the online site isn't cooperating) or address an issue I always use the speaker function and record the conversation. I tell them as soon as they get on the phone that I am recording. Since real customer service has all but disappeared, I don't trust people as far as I can throw them.
  3. Sorry...but I have to strongly disagree. In ANY world, a companies IT department would correct this. I can think of logical reason to automatically add a travel protection plan. A change fee...yes, even if there would be significant customer push-back. We have a company that KNOWS their system is adding unauthorized charges and apparently nobody cares enough to stop inconveniencing their customers? A senior manager worth his weight in cow dung would DEMAND it be fixed before the IT department left for the day. You may not want to admit it, but there is obviously a pattern of it happening. Consistently and knowingly adding unauthorized charges is fraud.
  4. Based on my experience...that is simply not true. Might be a good idea to avoid making absolute statements...unless of course you are the DHS Secretary. I have been asked for my Medtronic ID card and when had trouble finding it in my wallet (never had to produce it) was asked if I needed to step aside while I looked.
  5. If you have a concern that security won't believe you, get a note from the doctor. I have a pacemaker and cannot go through the machines. I simply tell them and they either pat me down or wand me from the waist down. Only once have I had anyone in security ask to see me card with the device serial number. Usually get a quick pat down when returning to the ship. The up side is, I usually get through security a lot faster than the spousal unit as there isn't a line for a pat down
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