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Found 454 results

  1. What are the rates for this cruise? Specifically for a balcony, although I’m curious what other cabins cost as well (I know they start in the high 30’s, but that must be for inside cabins). I’m many years away from being able to do one, but just wanted to get an idea of the price without having to get an actual quote from a TA.
  2. A heads up to anyone booked Sept 1, 2019 NYC TO MONTREAL --Fall Splendors The shore excursions are available for booking---really early. How nice !! arl_nocaps
  3. Insignia just came out of dry dock and the ship is beautiful. Our veranda cabin is decorated in muted shades of gray and white, and the storage configuration is quite efficient. The public areas of the ship are also quite lovely. We are four-time Oceania passengers, and have had good experiences in the past. We are definitely not high maintenance people, and can normally let slide a few shortcomings without any concern. We are on our second full day on board, and there are more than a few glitches. The telephone in our cabin has not been operational, despite three times letting the reception staff know. (In fact, it seems we have had to go down to the reception desk too many times already for just two days on the ship.) No phone means no room service, no way to reach our steward, and probably most important - no way to contact anyone if there should be an emergency in the middle of the night. We are, however, grateful that we are not one of the other passengers on board who apparently have no A/C in their cabins. Guess the phone not working is not as bad as trying to sleep in the humid hot weather we are experiencing. We decided to do a load of laundry today, bought the tokens, and the machine soap dispenser is broken, so we were locked into a half hour of washing clothes in the latched machine with no detergent. Reported it to reception, it could not be fixed, and they seem to have no interest in even putting a sign on the machine to let others know. Decided not to start over, so we are now waiting for our wet but not cleaned clothes to go through the dryer, an hour and a half in totally wasted. I understand that “stuff” happens, but there doesn’t seem to be any response from the ship’s staff, and that’s what is bothersome. Dining - first night in the GDR was a disaster. Our waitress told us she felt sick and dizzy - just what we want to hear as she is handing our food to us. The new bland seasonings we had heard about were in evidence - I had lobster bisque, and had I not seen the word “lobster” in the description on the menu, I would never have guessed that it was anything more than canned tomato soup. I also ordered the suckling pig, and oh my gosh, I think they included rubber bands. I actually had to spit part of it out into my napkin, a first for me. Second night dinner in GDR was much better - we stuck to the tried and true regular side of the menu. But I hate to have to do that every night. We’ll see. Service in Horizons for happy hour was non existent. We left after a half hour because no waiters came around to our table, and we saw a line of at least ten people waiting at the bar to order. Enjoyed a glass of our own wine in our cabin ... I appreciate that we can do that, but it would have been nice to sit in the bar. That is Oceania’s loss. I will I’ll continue this report as our cruise days go by. I hope to have better things to say!
  4. Wanted to make sure Oceania passengers saw our coverage from some recent events. We toured Insignia in New York (after the refurb) and also took part in a Dom Perignon experience that is rolling out on Riviera and Marina this month. Questions, let me know!
  5. Many pictures of the recently refurbished Insignia can be seen here:
  6. fred 15


    Anyone on Insignia last week? How was it?
  7. Hi Oceania family…especially those who will be sailing with us during this great adventure! I’m starting this “Live From” thread today so that anyone who will be sailing on the world cruise and its segments can start posting their preparations for and travel to the 3 ports of embarkation…New York City on 1/11, Miami on 1/14 and Los Angeles on 1/30, as well as the segment embarkation ports along the way. I will be posting to the thread, of course, but this is also an opportunity for anyone sailing on this Insignia cruise to share their stories and adventures too. I’m hoping that it will also serve as a place for us to communicate with each other as we travel. To all of you who are not on the Insignia…please feel free to ask any questions or share your comments as we travel the world. I hope this thread can serve as a source of information for those who will sail the world cruise in 2020 and later years. I have gained a lot of helpful knowledge in reading previous world cruise Live Threads and Blogs, so maybe this can pay it forward. Some statistics: the entire cruise will visit 5 continents, 36 countries, 35 islands, 91 ports, 96 Unesco World Heritage Sites, 2 oceans and 16 seas. There will be 14 overnight stays, 2 equator crossings, 1 international date line crossing, 24 time zone crossings and 46,925 nautical miles sailed going east to west. The city with the largest population will be Tokyo and the smallest population will be Monte Carlo. Overnight stays will be in Bali, Indonesia; Tokyo, Japan; Shanghai, China; Hong Kong, China; Saigon, Vietnam; Bangkok, Thailand; Rangoon, Myanmar; Luxor, Egypt; Jerusalem, Israel; Lisbon, Portugal; Bordeaux, France and St. George, Bermuda. There will be 8 segments: New York City to Los Angeles; Los Angeles to Sydney, Australia; Sydney to Tokyo, Japan; Tokyo to Singapore; Singapore to Dubai, UAE; Dubai to Rome, Italy; Rome to Southampton, England; and Southampton to Miami. Our story: Connie and I are good friends who met 30+ years ago in nursing school. We’ve traveled together many times and had decided to take a “big” cruise when I retired (which just happened a week ago!), so about 2 years ago we started thinking of where to visit. We read about world cruises and began researching those offered by different cruise lines…which differed in the amenities offered, itinerary, type of ship and cost. We narrowed the choice down to Oceania and booked it on the day bookings opened up in 2017. We really liked this itinerary…includes most of our bucket list locations and also goes to places we’ve been to before but are looking forward to seeing again. Having now spent thousands of hours of preparation, we are very excited to get underway. The last thing we have left to do is to get our luggage picked up on Jan. 17, then we leave for LA on 1/28. We’ll spend 2 nights at the Beverly Wilshire hotel (where O is putting us up), tour LA and board the ship on 1/30. Can’t wait to meet everyone in about 3 weeks!
  8. In October, 8 ports were missed between a Regatta panama sailing and an Insignia new england sailing. In this post, I am asking Oceania to respond to posters concerns regarding why there was little to no explanation on why ports were missed and no evidence of any attempt to reinstate alternative ports, amongst many other concerns about each voyage. Please read each post and you will see the details of each voyage, consistencies in the posters analysis and common concerns. Over and above these 2 sailings, on this CC Oceania site, there have been previous posts about Oceania's apparent high volume of cancelled ports. Regatta There are 8 posters who posted about this 1 sailing, which is a higher than normal response. I was on this cruise. This cruise had 2 cancelled ports, 1 port reduced to 2 hours before darkness and 1 port swap. This ship has a history of mechanical issues which have been previously posted on CC. The sailing before the panama cruise, the ship missed Juneau and was dead in the water with a power failure. https://www.cruisecritic.com/memberreviews/getreviews.cfm?action=ship&ShipID=287 The specific thread on the Regatta voyage is here. Insignia There are 6 posters who posted reviews. A voyage had 5 cancelled ports. https://www.cruisecritic.com/memberreviews/getreviews.cfm?action=ship&ShipID=820 _________________________________________________________________________________________________________________ A common theme within the reviews are poster comments about Oceania management indifference and lack of respect for guest concerns about cancelled ports. On the Regatta Oceania management undertook an organized campaign to intimidate and threaten guests from speaking about their concerns, myself included. Today's consumers have considerable information in which to evaluate the performance of any service provider. For example, on the Regatta cruise, I and others used NOAA for weather and AIS to track the ship speed and distance to next port etc. Calculations were done and we found there was no reason alternative ports could not have been provided along the popular pacific coast. Oceania was still holding guests money in the port fees which they did not return to guests, as many cruise lines do. So to the posters who provided a review, well done!. Oceania, we are awaiting your explanation.
  9. Yes, this has been a long time coming, but I figured better late than never! First, a little about us. My husband and I are in our thirties, and we booked this sailing for our honeymoon. We are experienced Celebrity cruisers and like the product but not the recent cutbacks, and we decided to take the step up to Oceania and see if we would prefer this line. Precruise: We flew into LGA and stayed in Times Square so that we could see a show the day before we embarked. We both enjoyed Chicago, although I was horrified to be charged $10 for a hot dog from a street vendor. I didn't realize that prices were jacked that high in the tourist traps! Our hotel, Hyatt Centric Times Square, was comfortable and clean. We scored a great deal on Priceline, notwithstanding the $29 mandatory hotel fee. Embarkation: We arrived at the pier around 11:30am, which is normally when we try to board. We prefer having as much time on the ship as possible even if we have to wait in public areas. There was some kind of delay though, and we wound up standing in the terminal for over two hours. It wasn't the most pleasant start to our vacation, but once we were onboard having lunch at the Terrace Cafe with a glass of champagne, we were much more relaxed and happy! We had no issues carrying onboard a bouquet of fresh flowers and balloons that I had bought as a honeymoon gift for my husband, and ship staff offered to place it in our cabin while we were eating lunch. Stateroom: We stayed in cabin #4028, a handicapped accessible cabin in category G. We didn't require these facilities but when we requested a guarantee, this is what we were assigned. The cabin was spacious and comfortable. However, there were some maintenance issues that we experienced. There was a pipe that had burst next to our cabin and it was continually leaking through our carpet, which was cold and unpleasant. No one notified us about anything, they just put towels on our carpet. When we brought it up with the stateroom attendant, she explained the situation and told us that they would bring a fan whenever we were out of the cabin to try and dry it up. After three days in our ten day cruise, I asked how long this was going to go on, as it was unpleasant being in our cabin and getting wet feet. We were told that they didn't know and there was nothing else that could be done about it. Since it was our honeymoon and we did want to spend time in our room, we wrote a letter to the hotel director explaining the situation. Later that day, someone from the hotel department visited us and apologized for the inconvenience, but said that they had nowhere else to move us. He gave us a bottle of wine and $200 shipboard credit. It didn't alleviate the problem, but at least we felt that it was a nice gesture that showed understanding that this was dampening our trip a little (bad pun intended!). Other than that, our cabin was kept clean and well supplied, and we didn't really have any noise issues. The room issue was still ongoing when we disembarked. Dining: My husband has severe allergies to peanuts and tree nuts, so dining is always an area of concern for us. We had our booking flagged and acknowledged by Oceania, and we also went to speak to the maitre d' at the beginning of the sailing to discuss my husband's issues. Normally we take set dining on Celebrity, so the waiters get to know us- this was our first time trying open dining and we were a little worried about it but hoping that all would be well. There were definitely some hiccups. We had to wait for a very long time on the first night to confirm that the bread on our table was nut free, since the server didn't know. My husband was given menus to pre-order his meals without nuts, which was great, but they didn't give him dessert menus until we asked a few days later. Waiters kept offering him creme brulee since that was clearly nut free and he was hoping for more options than that. Also, despite all the precautions we took, nut products kept being brought to us- we even had peanut butter cookies sent to the cabin via room service one day! When we had dinner at Toscana, they brought out almond biscotti even after being advised of allergies. Afternoon tea was also a big headache. Many times, there were even nut products in the savories and sandwiches, let alone the desserts. My husband wasn't able to eat anything there because of fear of cross contamination. When we raised the issue, they did make him a special nut free dessert to have at tea, but he didn't get sandwiches or anything else. It's not that there wasn't food to eat; it was just the constant stress of worrying that precautions were not being appropriately taken. That seriously detracted from our enjoyment of the food. While we did very much enjoy the quality and presentation of what we were served, it was obvious that food allergies were much more difficult to manage in the open seating type of environment or at least on this particular sailing. We also found it a little odd that there were such large blocks of time where there was nowhere to get food other than via room service. We like to sleep in, and if we woke up around 9:45 or so, by the time we got showered and ready to go for the day, we couldn't get breakfast anywhere else. Similarly, if we went off ship during a port day and returned after 2pm, there wasn't anything available until dinnertime if you didn't want afternoon tea. We often like to grab a snack after a port day, especially if we have skipped lunch to go on tour. Room service was getting a bit repetitive for us at this point. We also like to stay out late in the evenings and like to be able to get a midnight snack from the buffet, but it closed at 9pm. None of these were much more than inconveniences, but we just found it surprising that nibbles of some sort wouldn't be available during the day. We did find that the food quality on Insignia was most certainly a step above Celebrity and the other mass market lines that we've tried. It lived up to the hype! Specialty Dining: We very much enjoyed Toscana- I think our meals there were beyond exceptional. We received one meal at each restaurant as part of our booking, and were able to get one additional one at Toscana which was so worth it. We did not really enjoy the Polo Grill- the food quality there was not to our taste. Bars: We booked the drink package, and certainly got our money's worth. The by the glass champagne was a pleasant surprise, and we found lots of different wines that we enjoyed. We found sommelier service to be a bit hit or miss though. Some days we had no issues getting drink refills and others it took a very long time to get served. While bar service was generally very good, we did miss the specialty bars on Celebrity and the kind of service where staff learned our preferences and would customize drinks. It seemed that on Insignia, the menu was just the menu and the staff either wasn't interested in experimenting or that it's not permitted. We did like that everything on the menu was included with no upcharges though, that was a really nice benefit. We enjoyed sampling some fine cognacs and liquors that would have been an upcharge on Celebrity. Entertainment: While we didn't expect this to be Oceania's strongest suit, we were a little surprised by some of the actions that were chosen by management. We went to the parties and activities, and at times things were hopping and busy, and staff would shut things down. We attended karaoke in Horizons and the bar was packed, people were having fun and signing up, but after the one hour, they announced an end and within minutes the bar emptied out. We couldn't understand why, if people were having a good time and very minimal staff were needed to run the machine, that they wouldn't keep it going especially given how many people were buying drinks. We definitely enjoyed the live music onboard, and partook as often as we could. Disembarkation: Smooth and easy. We were staying in NYC for a few days postcruise, so we stayed onboard right until the end. We had no difficulties finding our bags or getting off the ship. General Comments: Overall, we enjoyed the trip enough to sit down and make a list of pluses and minuses between Celebrity and Oceania. We came to the conclusion that there are things we enjoy on both lines. We did decide however that the level of concern we had about my husband's allergies and possible cross contamination was too much worrying to have on a vacation, and we found that it detracted from our overall experience a bit too much. We expect that we'll be returning to Celebrity as a result. Had things been handled differently? We really did enjoy Oceania. We cruise mostly for relaxation, bars, and good food, and definitely enjoyed the offerings on our cruise. We had purchased a future cruise credit and only recently decided to cancel it.
  10. VA2002

    Insignia May 13, 2019

    Hi! My husband & I will be taking this cruise. It will be our 3rd Oceania cruise & are looking forward to it. Is anyone else signed up? We are starting to look for tours for the different ports.
  11. Good morning from pier 90 in Manhattan! We are currently waiting on our favorite sofa in Martinis for our luggage tag to be called to conclude what was a wonderful cruise on Insignia to New England, Halifax, and wonderful Bermuda! Once we return to our home and settle in I’ll be back with some notes/oberservations. In the meantime if you have any specific questions feel free to ask and I’ll be happy to address them. P.S. having just seen the announcement on the major enhancements coming to the R class ships we are anticipating our next cruise on the wonderful Insignia even more!
  12. Kruzkrazy

    Insignia on rough water

    Hello group, DW and I will be on Insignia during the July 1-15 sailing from Miami to New York. In 50-plus cruises, this will be the smallest ship we'll ever have been on, a mere 30,000 tons. That's vanishingly tiny compared to some of the seagoing monsters plying the waves these days. I understand that the bigger the ship, the better it smooths out rough water, but other than this factor we have little use for a seagoing apartment block awash with screaming children. But I digress. My question is, how does Insignia handle less-than-perfect sea conditions? We have been in some fine storms at sea but have never been seasick. Still, because Insignia is so small, the question arises: How does she behave in moderately rough water? Perhaps some of you who've sailed on Insignia can give me some insight. Thanx, KK
  13. Does anyone have an opinion about this cabin's location? It is the first cabin on this deck. We usually get a mid-section cabin, but none are available. Is there a concern for someone with motion sickness or a lot of noise.
  14. arl_nocaps

    Cabin choice on insignia

    Cannot make a decision ---will there be noise in a ph suite ? If i go with a3 will i be sorry because it is so small? Do i need a concierge cabin and will a b1 be just fine ? Not a lot of choices for sept 2019. Any help will be appreciated. Arl_nocaps ( yes funny- all caps)
  15. Verokaren

    Insignia Internet

    All, Sadly, I must be prepared to do some work on board and need to bring my PC. We are staying in a PH, and from what I have read and can tell, we should get free WiFi all day. Does anyone know if this is the case, and if so, how strong it is? Thank you in advance!
  16. barbon2


    Our friends and I have cabins next to each other and were wondering if the balcony dividers can be opened. Thanks Barb
  17. Hi. My parents are onboard Oceania Insignia Cottages, Coves and Coast that left NYC on Sept 3 and is scheduled to be in Bermuda on Monday. How can I find out if their itinerary will be changed due to Hurricane Florence? They do not have a cell phone. Thank you.
  18. st5310

    On the Insignia Now

    Day 2 of a 10-day New England/Bermuda. A few early thoughts, if I may. My reference points are the floating behemoths of Royal Caribbean and celebrity (mostly), so please keep that in mind as I run through a few observations. The Guest Services desk, the lobby and other parts of the ship remind me of an older, but deluxe hotel lobby. There, we purchased the Prestige Select beverage package and began taking advantage almost immediately. Terrace cafe was open and we availed ourselves of the eclectic buffet. Wine and Pina Coladas were ordered (DW and I are traveling with another couple). Except for the chewy roast beef, everything was exceptional, especially the hamburgers which are never good on a ship (always pre-cooked and left to sit under a lamp). These burgers were excellent, no doubt because they were cooked to order. I also liked that the food was ladled by the staff, rather than allowing people to handle the utensils. Contrary to some comments, to us the Terrace did not feel crowded or chaotic, but again, my buffet experience has been with Windjammer—Royal Caribbean’s signature buffet which on embarkation day is a zoo. Our first dinner was in the GDR. This is a lovely venue and it never felt crowded or frenetic and the noise was minimal (I thought the acoustics were great). The dinner service is anytime dining which may account for why it did not get over-crowded while we were there. It had the feel of an upscale restaurant on land. Three of us selected the Beef Bourguignon, and one had the salmon, both off the Jacques Pepin section of the menu. All of us were impressed. And the food arrived hot, in case anyone was wondering. Service was energetic, friendly and the food was delivered with alacrity. One member of our group has food allergies, and the dining room manager verified this personally. Hyperbole aside, that could have been the best main dining room experience we have ever had aboard any ship. We are in a Penthouse Suite, PH3. Absolutely no noise on night one and the ship was not rocky. The suite is fine, but I do miss the larger bathrooms in the Royal Caribbean Grand Suites. Still there is not much else we miss on Royal Caribbean as this cruise has been superior. We have a ways to go and stuff may happen, but for now, the Insignia has delivered as advertised. This sailing is probably typical of Oceania passengers... friendly, affable, well heeled, but not pretentious. Dress has been casual, perhaps not quite country-club, but I noticed no glaring fashion faux pas. A handful of children here and there, but the preponderance of the clientele is adults over 60 and probably most of them are beyond 70. This is not the start of a daily diary, but if further observations come hither I'll be delighted to share. If you have a question that I can help answer while I'm onboard feel free to ask.
  19. All, I am one day post the sailing from NYC to the New England/Canada coast line and then on to Bermuda and back. It was our first voyage on the Oceania line, having been on Regent, and in the Owner's Suites level on two RCL voyages. I wanted to share our thoughts this morning as DH and I were so very impressed with the Oceania experience! From embarkation to disembarkation, the service and efficiency was so impressive, but not overbearing or obsequious. The Insignia staff was warm, friendly, attentive and speedy. We absolutely loved the passenger size, and never were bothered by crowds in any venue, including the pool area on sea days! The food was all it is touted to be, although we did think the service in the MDR was somewhat slow. The choices were broad for all meals, and I felt like any special requests would have been delivered to any venue, including your room. We were particularly impressed that they opened the dining rooms early on disembarkation day, and offered the same, cheery breakfast they did on all of the prior days. Speaking of disembarkation, I wanted to note too that we asked to be one of the first ones off the ship as we had an earlier flight out of Laguardia. We walked off the ship at 7:32am, and were AT OUR GATE IN LAGUARDIA at 8:30am, leaving us 3 hours until our flight. Unbelievable! Some of the posts here mention the rough seas from Bermuda to NY. Indeed, we did have a couple of rough sea days. I tend to be prone to seasickness (grew up in FL and spent many a bad day on the ocean), and did have to take a Bonine on two days, which helped with the queasy feeling. The staff was also prepared, and when I mentioned that I was a little queasy, they offered diet ginger ale (my request), ginger candy and sliced green apples (their suggestions). We did opt to upgrade to the penthouse level, as I had read the bathrooms were smaller on the lower levels. Our room was lovely, and very efficiently laid out. Although our bathroom was smaller than any I had experienced before, the water pressure was fine, and the space was laid out well. They cleaned it twice a day, and we had no issues whatsoever. The cabin was silent at night, with nary a rattle or other noise heard from the upper decks. My hat is off to the Insignia crew and Oceania in general, and we did book another cruise while on board. We were able to totally relax and disengage, which was amazing.
  20. cathyandmike

    PH Suite on Insignia

    Getting ready for our lifetime dream cruise RTW in 2021. We're thinking we want a PH cabin. Does anyone have a favorite cabin # for a PH so I can take a look to see where it's located on the ship? Also, what makes it your favorite PH? It's alot of money for us to spend on a cabin. We usually just do a balcony cabin. So, we just really want to make sure the PH is worth it for us.
  21. st5310

    Oceania Insignia

    We are considering Insignia for a 10-day New England-Bermuda cruise in August 2018 out of NY. We are veteran cruisers, but our resume includes mostly Royal, Celebrity, and NCL. Summit and Grandeur are the smallest ships we've sailed on. We are older (70ish) and prefer fewer kids and better food, two things for which Oceania is particularly well suited, so I've been told. We don't like to fly, so any NY departure is attractive. I'm reaching out to Oceania devotees for help in making this decision. I have a deposit on a Summit cruise (July 2018), but am willing to retract it in favor of Insignia if there is value in it. Not sure what I'm looking for here... maybe just some feedback on the line in general, and the ship, specifically. We would likely book a Penthouse suite (PH3). Historically, we have enjoyed the larger ships with the shopping, the concierge lounges, casinos, and yes, even bingo! That we would not have some of that is a given, but how much of a culture shock would it be? Thank you! Neil
  22. Swatraghmary

    Oceania Insignia, worries

    We are going on a cruise on Oceania Insignia in November. Im getting a bit concerned after reading a few of the recent reviews. Just how bad are the bathrooms? I’m picking up that they’re very small, but is the water pressure in the shower ok? We enjoy listening to interesting talks, could anyone let us know examples of speakers who have been on Insignia. My (hopefully irrational) worry is that we’re going to spend over 2 weeks feeling very bored and very grubby:eek: Thank you in advance for any replies :)
  23. We are currently on day 2 ( this is Friday and we boarded Wednesday so maybe this is day 3). 🤪. These are our impressions as first timers on Oceania, previous suite cruisers on Celebrity. Comments are also from the perspective of the wife of a double amputee who uses a wheelchair or scooter to get around the ship. This is my first review. I write in thanks to the many posters who offered me valuable info. Boarding: we got to the Manhatten pier at about 11:15 due to a lot of traffic on a rainy day. Our documents said pier 88 and we were actually pier 90 so that posed a bit of an issue as our driver had to get out and inquire why the entrance to the pier was empty. He was allowed to back up although he was concerned about getting a ticket. There was no O marking on pier 90. A fellow passenger said that their docs had the correct pier number. We thought by arriving around 11 as we were assigned we would avoid some crowds. WRONG! There was no one in the suite line but plenty of people in the stateroom line who are assigned a 1:00 boarding. No one at check in offered to help me push the wheelchair either through the terminal nor up the short ramp to the ship. I was offered no help until after we actually got into the ship. This is in spite of Oceana Concierge asking through our TA the time we planned to arrive and knowing DH is using a wheelchair. Waves was not open because of the rain. Terrace Buffet was already jammed and it was not possible for me to push DH wheelchair so he could see what was available. The congestion eased somewhat by 12:00. Our suite was not ready until a 1:00 announcement. Take-away: take Pinotlover’s advice and board mid-afternoon after lunch to avoid the people congestion! It was nowhere as crazy as a larger ship but there were some crowds and people with large suitcases. The Ship: the ship is lovely and not as old fashioned ornamental as I thought it might be. Fellow passengers are friendly and well traveled. Food so far is terrific and perhaps even better than Celebrity Luminae.
  24. Go-Bucks!

    Dry dock for Insignia?

    Is the Insignia going in for dry dock from Nov. 18 - Dec. 7, 2018? There are no cruises during these dates on the O website. If so, does anyone know what work or changes might be done? I'm curious because I'll be on the world cruise a month later. I would like to see them put the verandah cabin TV's on the wall across from the bed and sofa (between the 2 mirrors). And take down that ancient blow dryer from the bathroom wall. Sure wish something could be done about the coffin-sized showers too; they're miserable.