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Offers received from Club Royale (Royal Caribbean)


Daghis
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Maybe when they give out the tier priority phone numbers it will change. Would think that they would have a special number for the masters that get you to someone who is up on the program.
People will just start sharing the number.[emoji6]

 

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6 months ago, it was always a pleasure to call Casino Royale. There was no wait and every rep was extremely friendly and helpful. Then the new program started to be discussed and their volume skyrocketed. Half the reps now don’t have a clue and will tell you anything to get you off the phone. I’m not pinnacle but am diamond plus and my new casino level is Signature and I know there are plenty higher than me but am getting so frustrated with RCCL. I may go back to Princess.

 

We’ll said. THIS is exactly the kind of comment CR needs to see!!!

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We’ll said. THIS is exactly the kind of comment CR needs to see!!!

Thanks but they don’t care. I sent an email with my issues, including those related to Casino Royale, to Michael Bayley and got a call the next day. Bottom line is that they appear to care but won’t or can’t do anything about your issues.

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We’ll said. THIS is exactly the kind of comment CR needs to see!!!

 

My suggestion is URComped, I just finished a back-to-back cruise, on Bahamas Paradise Line's Grand Classica. My host Tyler, could not have been better!

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Thanks but they don’t care. I sent an email with my issues, including those related to Casino Royale, to Michael Bayley and got a call the next day. Bottom line is that they appear to care but won’t or can’t do anything about your issues.

 

At least you got a call back. When I wrote to express my displeasure about the double suite points debacle I never even got so much as an email response.

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I just got proof that when you call the casino to book a cruise, you aren't dealing with the casino, you are talking with the direct sales team. When I called the casino number to book my balcony comped cruise, I spoke to Danielle. Today I got this email from Royal Caribbean.

 

At Royal Caribbean International, your opinion about the experience you have with our Service associates is a key component of our commitment to continuous improvement. As such, I invite you to take a short survey regarding your most recent interaction with Danielle from our Direct Sales team. In addition, we would appreciate any feedback you have on Royal Caribbean. We value your feedback and appreciate your comments.

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There was no party, no cake, no recognition at all. Never saw the LA the entire cruise. They missed it completely. That’s fine with me cause I was solo. Maybe they will at least give us our “stuff” we’re supposed to get on Mariner 6/29 (stratum?, order badges, free cruise cert?)...

 

 

 

Shayne wouldn't have missed it.

I just missed seeing him on the Anthem. He was to join the ship yesterday.

 

So you changed your mind about turning P on the Mariner???

 

Same thing will probably happen to me. Because I cruise solo, I sometimes have to call to get my double/triple points.

I don't want the fanfare at all.

It will either happen on the Enchantment 11/30 or NYE Rhapsody.

 

Almost everybody I met in the casino on the Anthem was on a free cruise from the casino.

It was a complete madhouse.

The hundred dollar blackjack table was the only table that was not full.

They didn't have any 15 or $25 tables of blackjack.

Even the slot machines were packed.

Ship was interesting

Bermuda....gorgeous

I-fly was awesome.

 

 

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I just got proof that when you call the casino to book a cruise, you aren't dealing with the casino, you are talking with the direct sales team. When I called the casino number to book my balcony comped cruise, I spoke to Danielle. Today I got this email from Royal Caribbean.

 

At Royal Caribbean International, your opinion about the experience you have with our Service associates is a key component of our commitment to continuous improvement. As such, I invite you to take a short survey regarding your most recent interaction with Danielle from our Direct Sales team. In addition, we would appreciate any feedback you have on Royal Caribbean. We value your feedback and appreciate your comments.

That’s their title. They do work on the Casino Royale team but their title is the same as their counterpart-Direct Sales.

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Does anyone know how to get your free internet device connection? Don't know where to go when we get on the ship. Will there be instructions in our room for all of the perks we receive with the new program?

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Does anyone know how to get your free internet device connection? Don't know where to go when we get on the ship. Will there be instructions in our room for all of the perks we receive with the new program?

 

When I was on the Anthem, the code wasn't in my cabin when I checked in. I went down to the casino host and he gave it to me.

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That’s their title. They do work on the Casino Royale team but their title is the same as their counterpart-Direct Sales.

 

Thanks, I thought maybe I was connected to the regular Sales Rep. Every time I call the casino, I get different answers and prices.

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Just contact URComped (Tyler) or PlayerClub (Ryan) and they will help you in the instant

Thanks. Will do that. Is there a way to contact them by phone or is there a website?

 

I need to clear out s bunch of cruises before I can schedule more. I had comp offers from another travel group (MES). I am too booked to even go lol

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So, after pulling out my cruise points spreadsheet, I see that if I add a 5-night cruise this summer, I'll be Diamond Plus by the end of this year! Hmm....

I really tried to see whether I could make a 5-night Bermuda cruise work with my vacation time, but I just don't have enough days accrued to make that work.

 

What I want to get is at least 4 points to get to 175 points by the end of the year (which includes a comped junior suite cruise on Harmony of the Seas in October that I've upgraded to my first time in an owner's suite). So, I looked at 4-night cruises. Almost all of them are Monday-Friday cruises, so I'd still need a week's vacation time. I did find one 4-night Bermuda cruise, but I still don't have enough vacation time to make that work either.

 

Then I started getting creative. If I were to sail on a 3-night cruise in a junior suite, I'd get 6 points which would still work. The question then was what was the best option for a 3-night cruise where the price difference between the comped (lowest cost) balcony cabin and a junior suite was as low as possible.

 

I then found a sailing on Mariner of the Seas on August 17 where the upgrade cost to a junior suite was just $99/person. So, with the ~$1,300 value of the comped cruise plus an extra $198 on top of the fees and taxes (grand total ~$380), I get a quick getaway this summer to celebrate our anniversary (28 years!) and my birthday (significantly more years!), and my husband gets to sail next year with his friends as a Diamond Plus member. Plus, I keep the $1,000 certificate value in place.

 

It's not the best way to use a comped cruise offer, but everything aligns well enough that it won't go to waste!

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I really tried to see whether I could make a 5-night Bermuda cruise work with my vacation time, but I just don't have enough days accrued to make that work.

 

What I want to get is at least 4 points to get to 175 points by the end of the year (which includes a comped junior suite cruise on Harmony of the Seas in October that I've upgraded to my first time in an owner's suite). So, I looked at 4-night cruises. Almost all of them are Monday-Friday cruises, so I'd still need a week's vacation time. I did find one 4-night Bermuda cruise, but I still don't have enough vacation time to make that work either.

 

Then I started getting creative. If I were to sail on a 3-night cruise in a junior suite, I'd get 6 points which would still work. The question then was what was the best option for a 3-night cruise where the price difference between the comped (lowest cost) balcony cabin and a junior suite was as low as possible.

 

I then found a sailing on Mariner of the Seas on August 17 where the upgrade cost to a junior suite was just $99/person. So, with the ~$1,300 value of the comped cruise plus an extra $198 on top of the fees and taxes (grand total ~$380), I get a quick getaway this summer to celebrate our anniversary (28 years!) and my birthday (significantly more years!), and my husband gets to sail next year with his friends as a Diamond Plus member. Plus, I keep the $1,000 certificate value in place.

 

It's not the best way to use a comped cruise offer, but everything aligns well enough that it won't go to waste!

 

Marc, whatever works out to be the best for you I'm all for it as I would have probably done the same thing you did to reach D+. Have a great cruise and pre congrats. when you become D+ :) And most of all, best of luck in the casino :D

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I never saw anything about January - December as an earning year. What I was told, and which matched the tier I received the 1st year was going to be July 2016- December 2017. The second year of the program your tier would be determined from January 1, 2018-March 31, 2019 and after that it would be April 1st - March 31st.

 

Well... I understand even LESS about the new program than I THOUGHT I did a month ago!

 

Casino Host told me last Thursday that the earning period for April 1st 2019 to March 31st 2019 was April 1st 2018 to March 31st 2019.

"That's not what I'd heard..."

"We just had the official roll-out from Josh"

Asked Casino Manager who said "She's right. January 1st to March 31st".

I said " No, that's different from what she said".

"Let me get the 'official roll-out chart' and show you"

Chart shows Jan 1st 2018 to to March 31st 2019 AND '24months for FIRST earning period'

24 months? What's this 24 months?

"Let me check, this may not be latest version...."

"Checking with Head Office"

No response from Head Office by late Saturday night.

 

Official web site still shows confusing nonsense on the subject.

 

Who knows?

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It's a full time job to figure out the best way to use our comps! Lol

 

You're right!

 

(Begin sarcasm)

 

That job is called "Casino Host" at land-based casinos, right? That seems to work for those casinos. Maybe Club Royale should try something like that.

 

(End sarcasm)

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Shayne wouldn't have missed it.

I just missed seeing him on the Anthem. He was to join the ship yesterday.

 

So you changed your mind about turning P on the Mariner???

 

Same thing will probably happen to me. Because I cruise solo, I sometimes have to call to get my double/triple points.

I don't want the fanfare at all.

It will either happen on the Enchantment 11/30 or NYE Rhapsody.

 

Almost everybody I met in the casino on the Anthem was on a free cruise from the casino.

It was a complete madhouse.

The hundred dollar blackjack table was the only table that was not full.

They didn't have any 15 or $25 tables of blackjack.

Even the slot machines were packed.

Ship was interesting

Bermuda....gorgeous

I-fly was awesome.

 

 

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What were the BJ tables $50 min. if there were no $15 or $25 tables?

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