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Communication is key


nonrev1
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So excited to be back on the Journey again and looking forward to great B2B cruises. But, here is another example of poor communication and how the home office does nothing to help the pre cruise experience. We arrived in Singapore several days prior to the cruise and received an email while we were here telling us that the port had changed. The email included the port name and address. We thought that it was excellent that they communicated what we were sure was a last minute change. Unfortunately, the email gave the wrong name and address of the new port. The information was enough to get taxi drivers in the general area but the address was wrong and the terminal goes under a different name. We ended up at the yacht club and several others that we met ended up in a ferry terminal. Luckily we had enough time because we drove in circles and the driver finally found someone that told the driver where he thought the ship might be. We paid the driver more than we should have because it was not his fault. We gave him the incorrect address provided to us by Azamara. But, as always, once we got onboard all the “bad stuff” went away. Wahoo....we sail in two hours!

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Have a wonderful cruise.

So sorry the hard working staff onboard will have to deal with the fallout from this farce.

Communication is the key that is MIA in MIA.

 

 

Sent from my iPad using Forums

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Same thing happened to us on a cruise that boarded in Venice in 2010....wrong terminal was named in cruise docs and we kept coming to this board to try to get correct info.

 

Same thing happened again in Auckland prior to boarding in March, 2017. We were staying at the Hilton and the ship was supposed to dock right in front of the hotel. Then a day or two before, we received an e mail from Azamara telling us the ship was docking at a different terminal. Everyone at the Hilton kept telling us not to worry, the ship would still dock right there. They even made some phone calls for us trying to sort it out. In the end, it docked at the pier next to Hilton.

Edited by takemewithyou
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So excited to be back on the Journey again and looking forward to great B2B cruises. But, here is another example of poor communication and how the home office does nothing to help the pre cruise experience. We arrived in Singapore several days prior to the cruise and received an email while we were here telling us that the port had changed. The email included the port name and address. We thought that it was excellent that they communicated what we were sure was a last minute change. Unfortunately, the email gave the wrong name and address of the new port. The information was enough to get taxi drivers in the general area but the address was wrong and the terminal goes under a different name. We ended up at the yacht club and several others that we met ended up in a ferry terminal. Luckily we had enough time because we drove in circles and the driver finally found someone that told the driver where he thought the ship might be. We paid the driver more than we should have because it was not his fault. We gave him the incorrect address provided to us by Azamara. But, as always, once we got onboard all the “bad stuff” went away. Wahoo....we sail in two hours!

 

So which port did you eventually embark on the Journey? In the past we have always boarded at Harbourfront Cruise Terminal in SG, and that’s where we’re expecting to when we join her in March. In fact that is where the Singapore Cruise Terminal website says she will be berthed..

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Yes, It was the Harborfront Terminal on Harborfront Road.

But, the email said

Singapore Cruise Centre

55 Pasir Panjang Road,

Singapore 118810

Pasir Panjang Road was past the Harborfront terminal and took you in the wrong direction. We followed the email. Oops! But, all is good and love the onboard experience.

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