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#1
Lake Kiowa Tx/Sanibel
1,144 Posts
Joined Jul 2006
We moved from Discover to Discover Plus on our last Celebrity cruise and have five cruises on both Celebrity and Azamara. According to all that I have read, we should receive 6 free nights. Should we receive something (cerfiticate, email, etc) from Azamara?
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Our Travel Diary

Previous Cruises:
Celebrity Summit March 18, NCL Pride of America Aug 17, Azamara Journey Feb 16; Celebrity Eclipse Feb 15, Jan 17, May 18; Vision of the Seas Nov 14; Coral Princess Sept 14; NCL Star Jan 13; Azamara Quest July 12, Dec 13, Oct 17; Carnival Magic Dec 11; Serenade of the Seas Mar 11; Ruby Princess Nov 10; Caribbean Princess Mar 10; Adventure of the Seas Nov 09, Nov 12; NCL Sky June 09,June 16; Celebrity Solstice Mar 09; Carnival Legend Dec 07-Jan 08; NCL Pearl June 07; Crown Princess March 07, Nov 08
#2
East Yorkshire, UK
3,760 Posts
Joined Jan 2009
No, you don’t get anything to show it. If you book a cruise in the next year you need to make sure you tell your TA or Azamara that you should get 6 free nights. Note though that you can’t combine the free nights with any other promotion, but you can use it with the booking onboard benefits.
We used our 4 free nights for a North Cape cruise and booked it onboard so we still got the LCV discount, the OBC for booking onboard and the reduced deposit. We chose that cruise because the North Cape cruises are so popular that they are rarely on promotion. At the bottom of this page is the information about free nights https://www.azamaraclubcruises.co.uk...ember-benefits


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Booked
Azamara Quest - Rome to Venice - July 2017
Azamara Journey - Oslo to Edinburgh via North Cape

Completed
Azamara Quest - Costa Rica Intensive - Jan 2018
Azamara Journey - Athens to Dubai - Oct 2017
Katerina Line Fantzija - Split to Dubrovnik - 2016
Azamara Quest - New Orleans & Caribbean - 2016
Azamara Quest - Singapore to Hong Kong - 2015
Azamara Quest - Athens to Mumbai - 2014
Yasawa Princess - Maldives cruising - 2013
Azamara Journey - Athens to Dubai - 2013
Atoll Explorer - Maldives cruising - 2013 & 2012
HAL Veendam - South America - 2011
HAL Zuiderdam - Panama & Caribbean - 2009
HAL Oosterdam - Mexico (& Las Vegas) - 2008
HAL Maasdam - Caribbean - 2007
Royal Star - Zanzibar, Seychelles & Madagascar - 2006
HAL Ryndam - Alaska
#3
1,506 Posts
Joined Aug 2005
I got an e-mail in April from ACC regarding my four free nights for moving up to Discoverer.
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Cruises Booked: Celebrity Equinox 11/18 Eastern Caribbean, Celebrity Equinox 03/19 Western Caribbean, Celebrity Equinox 03/20 Western Caribbean

Cruises Taken:
HAL Zuiderdam 08/05 Western Caribbean, HAL Westerdam 12/05 Eastern Caribbean, HAL Westerdam 12/06 Western Caribbean, Princess Dawn 05/07 Alaska, HAL Westerdam 12/07 Eastern Caribbean, Princess Island 12/08 Panama Canal, HAL Ryndam 11/09 Western Caribbean, HAL Westerdam 01/10 Southern Caribbean, HAL Westerdam 12/10 Southern Caribbean, Disney Magic 05/11 Transatlantic, Princess Emerald 12/11 Southern Caribbean, Azamara Quest 10/12 Sicily/Malta, Princess Emerald 11/12 Eastern Caribbean, HAL Eurodam 03/13 Eastern Caribbean, Azamara Quest 08/13 Northern Europe, HAL Eurodam 11/13 Western Caribbean, Princess Ruby 11/14 Western Caribbean, Princess Regal 12/14 Eastern Caribbean, RCI Brilliance of the Seas 05/15 Transatlantic, Princess Emerald 12/15 Southern Caribbean, Celebrity Silhouette 03/16 Western Caribbean, Azamara Journey 08/16 Western Mediterranean, Azamara Quest 12/16 Eastern Caribbean, Celebrity Silhouette 03/17 Eastern Caribbean,

Celebrity Silhouette 03/18 Eastern Caribbean, Celebrity Silhouette 05/18 Baltics and Russia,
#4
Brisbane, Queensland, Australia
796 Posts
Joined Jan 2009
From memory there is conditions of something about ‘during the last two years 50% of your cruise history must be on Azamara’ to quality for the free nights. We’ve used our six free night last cruise going from discoverer to discoverer plus. We had no email but our emails from Azamara and LCV were hit and miss during that period.


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Upcoming cruises:
Azamara Quest October/November 2018 UAE and India B2B
Azamara Pursuit March 2019 B2B - South America (BA to Rio) and Transalantic Rio to Lisbon
Past cruises.......many and all fabulous
#5
Lake Kiowa Tx/Sanibel
1,144 Posts
Joined Jul 2006
Hmmm....seems to be the typical Azamara response. Some people get confirmation and some people don’t. We received 4 free nights 2 years ago but we booked the free nights on the same cruise that we earned them. This time we were on Celebrity and did not already have a cruise plan for redeeming them. Silly me, I thought we would receive an official notice. I’m sure all will work out when we decide on a cruise. Thank you for your replies.
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Our Travel Diary

Previous Cruises:
Celebrity Summit March 18, NCL Pride of America Aug 17, Azamara Journey Feb 16; Celebrity Eclipse Feb 15, Jan 17, May 18; Vision of the Seas Nov 14; Coral Princess Sept 14; NCL Star Jan 13; Azamara Quest July 12, Dec 13, Oct 17; Carnival Magic Dec 11; Serenade of the Seas Mar 11; Ruby Princess Nov 10; Caribbean Princess Mar 10; Adventure of the Seas Nov 09, Nov 12; NCL Sky June 09,June 16; Celebrity Solstice Mar 09; Carnival Legend Dec 07-Jan 08; NCL Pearl June 07; Crown Princess March 07, Nov 08
#6
Tucson, AZ
3,185 Posts
Joined Oct 2001
I wouldn’t ever expect Azamara or any cruise line to notify me when I moved up in rank or earned a new perk. They keep track of thousands of people


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Laurie B
Zenith 02/01
Century 01/02, 2/02, 1/04
Tahitian Princess 01/03, 1/05, 1/08
Eclipse 12/10
Azamara Journey 9/12, 3/17
Azamara Quest 5/29/17, 6/9/17, 6/12/17
Azamara Journey 9/10/18, 9/21/18
Azamara Quest 2/21/19
Azamara Quest 10/10/20
#7
Lake Kiowa Tx/Sanibel
1,144 Posts
Joined Jul 2006
Originally posted by laurieb
I wouldn’t ever expect Azamara or any cruise line to notify me when I moved up in rank or earned a new perk. They keep track of thousands of people


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Well at least one person did. I would agree that most cruise lines do not acknowledge a move in tier level but when free nights are awarded I would think there might be a paper trail.
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Our Travel Diary

Previous Cruises:
Celebrity Summit March 18, NCL Pride of America Aug 17, Azamara Journey Feb 16; Celebrity Eclipse Feb 15, Jan 17, May 18; Vision of the Seas Nov 14; Coral Princess Sept 14; NCL Star Jan 13; Azamara Quest July 12, Dec 13, Oct 17; Carnival Magic Dec 11; Serenade of the Seas Mar 11; Ruby Princess Nov 10; Caribbean Princess Mar 10; Adventure of the Seas Nov 09, Nov 12; NCL Sky June 09,June 16; Celebrity Solstice Mar 09; Carnival Legend Dec 07-Jan 08; NCL Pearl June 07; Crown Princess March 07, Nov 08
#8
1,506 Posts
Joined Aug 2005
Originally posted by laurieb
I wouldn’t ever expect Azamara or any cruise line to notify me when I moved up in rank or earned a new perk. They keep track of thousands of people
I am glad they notified me, or I would have had no idea.

It's a simple enough thing to program an automatic e-mail once a cruiser has met certain criteria--they aren't using paper and pencil.
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Cruises Booked: Celebrity Equinox 11/18 Eastern Caribbean, Celebrity Equinox 03/19 Western Caribbean, Celebrity Equinox 03/20 Western Caribbean

Cruises Taken:
HAL Zuiderdam 08/05 Western Caribbean, HAL Westerdam 12/05 Eastern Caribbean, HAL Westerdam 12/06 Western Caribbean, Princess Dawn 05/07 Alaska, HAL Westerdam 12/07 Eastern Caribbean, Princess Island 12/08 Panama Canal, HAL Ryndam 11/09 Western Caribbean, HAL Westerdam 01/10 Southern Caribbean, HAL Westerdam 12/10 Southern Caribbean, Disney Magic 05/11 Transatlantic, Princess Emerald 12/11 Southern Caribbean, Azamara Quest 10/12 Sicily/Malta, Princess Emerald 11/12 Eastern Caribbean, HAL Eurodam 03/13 Eastern Caribbean, Azamara Quest 08/13 Northern Europe, HAL Eurodam 11/13 Western Caribbean, Princess Ruby 11/14 Western Caribbean, Princess Regal 12/14 Eastern Caribbean, RCI Brilliance of the Seas 05/15 Transatlantic, Princess Emerald 12/15 Southern Caribbean, Celebrity Silhouette 03/16 Western Caribbean, Azamara Journey 08/16 Western Mediterranean, Azamara Quest 12/16 Eastern Caribbean, Celebrity Silhouette 03/17 Eastern Caribbean,

Celebrity Silhouette 03/18 Eastern Caribbean, Celebrity Silhouette 05/18 Baltics and Russia,
#9
Scotland
140 Posts
Joined Apr 2015
We did receive and e-mail telling us that we had earned 6 free nights, but unfortunately, the very cruise we booked with this in mind, whilst on board, apparently cannot be used to redeem said nights, despite the future cruise member of staff on the ship assuring us this would work.........we still have the paperwork with all his quotes....so..... we now find that we have to add another future cruise to those we have already booked....mmmmm????
#10
East Yorkshire, UK
3,760 Posts
Joined Jan 2009
Were you told why you couldn’t use them. We used ours to book a cruise onboard during the cruise on which we earned them, but we knew we couldn’t get any other promotions on the cruise other than the LCV percentage discount. Maybe you should write to Richard Twynam about it at [email protected]


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Booked
Azamara Quest - Rome to Venice - July 2017
Azamara Journey - Oslo to Edinburgh via North Cape

Completed
Azamara Quest - Costa Rica Intensive - Jan 2018
Azamara Journey - Athens to Dubai - Oct 2017
Katerina Line Fantzija - Split to Dubrovnik - 2016
Azamara Quest - New Orleans & Caribbean - 2016
Azamara Quest - Singapore to Hong Kong - 2015
Azamara Quest - Athens to Mumbai - 2014
Yasawa Princess - Maldives cruising - 2013
Azamara Journey - Athens to Dubai - 2013
Atoll Explorer - Maldives cruising - 2013 & 2012
HAL Veendam - South America - 2011
HAL Zuiderdam - Panama & Caribbean - 2009
HAL Oosterdam - Mexico (& Las Vegas) - 2008
HAL Maasdam - Caribbean - 2007
Royal Star - Zanzibar, Seychelles & Madagascar - 2006
HAL Ryndam - Alaska
#11
Bath UK
1,384 Posts
Joined May 2009
We recently booked onboard using the free nights we were due to earn on that cruise, the process was very easy and quick enough to earn the $300 OBC for bookings in the first half of the cruise.
Everything had to be referred to Miami but their response was always received promptly. Booking was confirmed and passed to our travel agent before we left the ship and we were only on an eight day cruise.


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Carol & John
#12
Scotland
140 Posts
Joined Apr 2015
We have now been told that only a brand new booking can be used to redeem these free nights.....by Guatemala.. despite assuring the guy that we had been advised on board to book the cruise and then apply the free nights once we had received the e-mail confirmation once we got home. We queried it again with LCV and the response has come back as the same alas.... we MUST book the cruise AFTER we have earned the free nights. None of our current bookings can count. (Two of these made on the cruise which earned the free nights.....so that the free nights could be applied later. )
#13
Orangeville Ontario
1,932 Posts
Joined Jan 2008
Originally posted by Riocca
We recently booked onboard using the free nights we were due to earn on that cruise, the process was very easy and quick enough to earn the $300 OBC for bookings in the first half of the cruise.
Everything had to be referred to Miami but their response was always received promptly. Booking was confirmed and passed to our travel agent before we left the ship and we were only on an eight day cruise.


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That was our experience, except the confirmation took a couple of weeks. For us, the process worked just fine.
#14
Scotland
140 Posts
Joined Apr 2015
Bonnie - could you check this out when you get a minute.....doesn't seem quite right that Azamara (via telephone) in Guatemala are giving different advice from the future cruise staff on Quest as recently as March 2018. This advice was then backed up and confirmed by their LCV person apparently.... also at the end of the phone. Thanks.
#15
Bath UK
1,384 Posts
Joined May 2009
Originally posted by Lookyboy
We have now been told that only a brand new booking can be used to redeem these free nights.....by Guatemala.. despite assuring the guy that we had been advised on board to book the cruise and then apply the free nights once we had received the e-mail confirmation once we got home. We queried it again with LCV and the response has come back as the same alas.... we MUST book the cruise AFTER we have earned the free nights. None of our current bookings can count. (Two of these made on the cruise which earned the free nights.....so that the free nights could be applied later. )

I think Guatemala and LCV are right it’s the advice onboard that was incorrect.
We enquired day 1 about the cruise we wanted to book with the free nights that was then put on hold, a request was made to Miami to apply the points for the current cruise early activating the free nights. Once this was confirmed by Miami which took about 36 hours the booking was made but was again sent to Miami for the free nights to be applied, everything was confirmed and I received a booking confirmation about 2 days later.

This was in May this year but we had previously asked about the process on Quest last September so we knew the right question to ask.



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Carol & John
#16
Victoria, Australia
534 Posts
Joined Sep 2012
In November 2017 we were onboard Quest and gained the required points to earn the free nights on the last night of this 16 night cruise. Made an appointment at the cruise desk and highlighted this to them & the cruise we wanted to book with our 4 free nights. All came back from Miami all processed & passed on to our TA within 48 hours. We actually booked it at around day 5 of the cruise, but they took into account that the LCV points would be gained.
Karyn

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Booked:
Azamara Journey (9 nights) Stockholm - Oslo 22/6/2019
Azamara Journey ( 16 nights) Oslo - Leith 1/7/2019
Cruised:
Azamara Quest (16 nights) Barcelona - Miami 4/11/2017
Azamara Quest (12 nights) Nice - Southampton 30/5/2016
Azamara Quest (8 nights) Athens - Nice 17/5/2016
Celebrity Solistice (12 nights) Sydney - Auckland 2/2/2016
Azamara Quest (13 nights) Mumbai - Chennai 27/11/2014
Azamara Quest (16 nights) Athens - Mumbai 10/11/2014
Scenic Crystal (31 nights) Amsterdam - Bucharest 20/5/2013
Pacific Sun (42 nights) Cherry Blossom Cruise 8/3/2008
#17
East Yorkshire, UK
3,760 Posts
Joined Jan 2009
Originally posted by KazLoudspeaker
In November 2017 we were onboard Quest and gained the required points to earn the free nights on the last night of this 16 night cruise. Made an appointment at the cruise desk and highlighted this to them & the cruise we wanted to book with our 4 free nights. All came back from Miami all processed & passed on to our TA within 48 hours. We actually booked it at around day 5 of the cruise, but they took into account that the LCV points would be gained.
Karyn

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That’s exactly what happened to us last November too.


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Booked
Azamara Quest - Rome to Venice - July 2017
Azamara Journey - Oslo to Edinburgh via North Cape

Completed
Azamara Quest - Costa Rica Intensive - Jan 2018
Azamara Journey - Athens to Dubai - Oct 2017
Katerina Line Fantzija - Split to Dubrovnik - 2016
Azamara Quest - New Orleans & Caribbean - 2016
Azamara Quest - Singapore to Hong Kong - 2015
Azamara Quest - Athens to Mumbai - 2014
Yasawa Princess - Maldives cruising - 2013
Azamara Journey - Athens to Dubai - 2013
Atoll Explorer - Maldives cruising - 2013 & 2012
HAL Veendam - South America - 2011
HAL Zuiderdam - Panama & Caribbean - 2009
HAL Oosterdam - Mexico (& Las Vegas) - 2008
HAL Maasdam - Caribbean - 2007
Royal Star - Zanzibar, Seychelles & Madagascar - 2006
HAL Ryndam - Alaska
#18
Victoria, Australia
534 Posts
Joined Sep 2012
And we booked the same cruise! Ha
Karyn
Originally posted by Host Grandma Cruising
That’s exactly what happened to us last November too.


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Booked:
Azamara Journey (9 nights) Stockholm - Oslo 22/6/2019
Azamara Journey ( 16 nights) Oslo - Leith 1/7/2019
Cruised:
Azamara Quest (16 nights) Barcelona - Miami 4/11/2017
Azamara Quest (12 nights) Nice - Southampton 30/5/2016
Azamara Quest (8 nights) Athens - Nice 17/5/2016
Celebrity Solistice (12 nights) Sydney - Auckland 2/2/2016
Azamara Quest (13 nights) Mumbai - Chennai 27/11/2014
Azamara Quest (16 nights) Athens - Mumbai 10/11/2014
Scenic Crystal (31 nights) Amsterdam - Bucharest 20/5/2013
Pacific Sun (42 nights) Cherry Blossom Cruise 8/3/2008
#19
Lake Kiowa Tx/Sanibel
1,144 Posts
Joined Jul 2006
Originally posted by KazLoudspeaker
In November 2017 we were onboard Quest and gained the required points to earn the free nights on the last night of this 16 night cruise. Made an appointment at the cruise desk and highlighted this to them & the cruise we wanted to book with our 4 free nights. All came back from Miami all processed & passed on to our TA within 48 hours. We actually booked it at around day 5 of the cruise, but they took into account that the LCV points would be gained.
Karyn

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We too booked a new cruise onboard after earning the 4 free nights on the cruise we were sailing on. Had no problem and we had a lovely cruise last October. However, this time we changed levels after sailing on Celebrity so I was hoping for an official paper showing the 6 free nights earned.
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Our Travel Diary

Previous Cruises:
Celebrity Summit March 18, NCL Pride of America Aug 17, Azamara Journey Feb 16; Celebrity Eclipse Feb 15, Jan 17, May 18; Vision of the Seas Nov 14; Coral Princess Sept 14; NCL Star Jan 13; Azamara Quest July 12, Dec 13, Oct 17; Carnival Magic Dec 11; Serenade of the Seas Mar 11; Ruby Princess Nov 10; Caribbean Princess Mar 10; Adventure of the Seas Nov 09, Nov 12; NCL Sky June 09,June 16; Celebrity Solstice Mar 09; Carnival Legend Dec 07-Jan 08; NCL Pearl June 07; Crown Princess March 07, Nov 08
#20
1,001 Posts
Joined Jul 2001
We never received free nights because we have too many sailing with Celebrity Cruises. (discover platinum)
Gitte
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