When my mom booked the cabana, she was told there was only one left.....Yay for us! She paid for the cabana and we have been anticipating it for 3 months now.
Well, we are 2 weeks out from sailing and my mom received a letter stating that HAL was sorry but they overbooked the Family Retreat cabanas and they now want to give us 2 of the smaller cabanas. Has this ever happened to any of you?
I'm so bummed about this I can hardly think. We have planned for over a year for this vacation and then this happens. Do they overbook staterooms too?Thank you for booking with Holland America Line. We are contacting you in regard to your Family Retreat Cabana reservation on the ms Nieuw Amsterdam, October 05, 2017. Unfortunately, due to an error, the Family Retreat Cabanas have been overbooked on this sailing. When your cabana reservation was made sailing there were no longer any Family Retreat Cabanas available, however our system allowed the overbooking. Due to the error, we will provide you with two regular Retreat Cabanas next to each other in the same area as the Family Cabana. We apologize for any inconvenience this may cause and look forward to welcoming you aboard.
This is our confirmation of booking:
From: Stewart, Clifford (HAL) (HAL) <CStewart@HollandAmerica.com>
Sent: Mon, Jun 19, 2017 12:11 pm
Subject: Gift Order Confirmation
Thank you for your recent purchase of Family Retreat Cabana for Caroline Bose on Nieuw Amsterdam 05OCT17. Your credit card ending in 4111 has been charged a total of $899.00USD for these items.
Gifts will be delivered to the stateroom on embarkation day. Please let us know if there is anything more we can do to assist you.
Do they really overbook, or are we just getting booted to someone else? .
Valley Center, CA
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