MSC Website/Booking issue

Hi,

I logged in and checked my booking on MSC's site the other day with no problem and today, this message came up when I entered my booking number and name:

"Mandatory information is missing from your booking. Please call MSC Cruises.

Has this ever happened to anyone before?

Our cruise is in December.

Thanks!

The MSC is pretty wonky today. I just tried using different servers and can't even get logged in. They told me that they were having website problems on Friday and they would be fixed by Monday. I'm pretty sure it is Groundhog's Day...like the movie.

It's just MORE MSC web issues.

Hi,

 

I logged in and checked my booking on MSC's site the other day with no problem and today, this message came up when I entered my booking number and name:

 

"Mandatory information is missing from your booking. Please call MSC Cruises.

 

Has this ever happened to anyone before?

Our cruise is in December.

 

Thanks!

I haven't been able to access my bookings for over a month! Their website is a disgrace. :(

I haven't had any problem going into my booking. When you are asked to sign in, there is a box saying I'm booked. Click on that, put in your booking number and your name, and the booking should show up. I just booked an excursion on Sunday, and had no problem.

The MSC website was working just fine this morning. Sept 18, 2018

I have hade many issues also... seems like there is always a problem with the website. I have had better luck using Chrome vs Microsoft IE as the web browser.

This website has always been a " little fussy"

We had issues yesterday also. Called MSC and got a rep after a 30 minute hold time. Tried to book a spa package and restaurant package. I was informed that some things could not be booked when the cruise was less than two weeks away and she indicated that the spa package was not coming up on her system and that it was "no longer available." She said that the restaurant package (trio) was available but that I could NOT book it myself--I would need to have my travel agent book it! The MSC rep tried to get into my booking and could not. She blamed it on website updates they did over this past weekend. Today I called my travel agent and asked her to book these extras for us. She was on hold to getthrough to MSC for 40 minutes…and the agent she finally spoke with told her that I "must havegotten a new agent on the phone"! My TA tells me that there are some things they can’t discuss if youbooked with an agent, BUT I should have been able to book onboardservices. She said I must have had a "clueless" MSC agent. Anyway, all is well now, I was freaking out yesterday.