My 10 day Jade cruise is cancelled

On top of the lousy, no good day I was having today......my husband just forwarded me this email he received. I was so looking forward to our first 10 day cruise, and was happy about all the perks including OBC. We were traveling over my son's spring break so we're bound to these dates. This makes me so sad...........

Now to figure out what we're going to do. I really wanted something different - and the Jade's Southern Caribbean itinerary was the perfect change. Boo.

Dear Valued Guests and Travel Partners,

Norwegian Cruise Line has important information for you regarding your Norwegian Jade 10-Day Southern Caribbean sailing from Miami, Florida on April 12, 2019. All guests booked on this sailing need to be aware of this change and travel professionals are asked to forward this information to their clients.

Because of a scheduling change the 10-Day Southern Caribbean sailing departing on April 12, 2019 is no longer available. All reservations will be automatically cancelled, and all payments refunded to the form of payment. As a gesture of goodwill, we would like to also extend the following options.

Option 1: If you rebook any available sailing fleetwide at the current published fare within the next 60 days, you will receive a 10% discount off the new cruise fare. Please make sure to reference your Latitudes number or cancelled reservation number when calling to make the new reservation to receive the discount.

Option 2: Select one of the following 10-day Southern Caribbean sailings, at the current published fare within the next 60 days and you will receive a 10% discount off the new cruise fare.

- Norwegian Jade on November 16, 2018;

- Norwegian Jade on December 7, 2018;

- Norwegian Jade on March 1, 2019 or

- Norwegian Jade on March 22, 2019

If you choose this option and are booked in an Inside, Oceanview, Balcony or Mini-Suite a $25 per stateroom onboard credit will be applied to your onboard account. If you are currently booked in a suite (categories beginning with S or H) you will receive a $50 per stateroom onboard credit. Onboard credits can be used on any expenditure on the ship excluding service charges. Please make sure to reference your Latitudes number or cancelled reservation number when calling to make the new reservation to receive the discount and onboard credit.

Norwegian will cover up to $300 maximum per person in air change fees. We look forward to hearing from you by September 07, 2018, to assist you with making a new reservation with the offered discount. Please call us at (877) 461-1160 from 9:00 a.m. to 6:00 p.m. ET Monday through Friday and one of our team members will be happy to assist you.

For any guests booked outside of the US/Canada please visit www.ncl.com for our local contact information. For your convenience, we are pleased to offer the service of VisaCentral, the fast and easy way to obtain a visa, passport and other documents for travel anywhere in the world. As a reminder it is the guests' responsibility to obtain all necessary documentation for travel. Please visit http://www.visacentral.com/ncl for information.

We thank you for choosing Norwegian Cruise Line and look forward to welcoming you onboard for your next cruise.

Sincerely,

Vivian Ewart

Senior Vice President, Passenger Services

Wow, they are getting cheaper and cheaper - only $25 OBC offered per stateroom. It was $50 on a thread I was reading the other day for the same scenario.

Sorry to hear about this. The 10 day Southern Carib would be the perfect route for me too. We've had NCL cancel on us as well and it it's not pleasant.

that stinks, but you should be able to find a 7 day cruise for that week.

Wow, they are getting cheaper and cheaper - only $25 OBC offered per stateroom. It was $50 on a thread I was reading the other day for the same scenario.

 

 

Sorry to hear about this. The 10 day Southern Carib would be the perfect route for me too. We've had NCL cancel on us as well and it it's not pleasant.

It did look like the perfect itinerary. I had a feeling a few stops might be switched up, given post-hurricane changes - but this was probably the cruise I was most excited for. I didn't even get the email (I'm the one who booked and all the cruise-related info and receipts are emailed to me). My husband got it - which is so weird as he never received anything from them before.

suspect a chartering on whole ship by a company

very annoying especially when you are tied to specific dates

suspect a chartering on whole ship by a company

very annoying especially when you are tied to specific dates

It does make me sad. Trying to find an alternative that excites me.

I hope that is the only change as we are on the two cruises immediately before that one and move to the Star immediately after.

According to the letter the whopping $25 applies to just the alternate choices?

I’m sorry but that amount and the restrictions are downright offensive.

$25 for your troubles screams we don’t care about you and your vacation plans.

According to the letter the whopping $25 applies to just the alternate choices?

 

I’m sorry but that amount and the restrictions are downright offensive.

 

$25 for your troubles screams we don’t care about you and your vacation plans.

Not only that they need to step up to the plate on air a lousy $300 towards air change, suppose nothing else fits your dates and you need to cancel, pretty sucky

It would be nice if NCL were really HONEST to tell customers the REAL reason in full not just "Because of a scheduling change"

I agree with someone above, has to be a 7 day that will work....make the best of it, use the discount to your advantage...hopefully the airlines will work with you, if you need it.

There is nothing on April 22-28 scheduled either. We are booked on the 4/28 transatlantic out of NYC so beginning to wonder what's going on with Jade.

Well it does look like they’re doing a little better on this cancel with the 10% off anything in the fleet. The previous obc offer I believe was $100 which I think they should stick with just because $25 sounds terrible.

If 10% and $100 is just too much for them perhaps something of an either or? 10% off any sailing or $300 obc on any sailing? That sounds meaningful to me.

If you’re going to cruise, odds are eventually one of your sailings will be canceled. Not just an Ncl thing so no sense bashing them as the only ones who do this.

There is nothing on April 22-28 scheduled either. We are booked on the 4/28 transatlantic out of NYC so beginning to wonder what's going on with Jade.

I'm also booked on that cruise and wonder if it will indeed happen, needless to say I won't be booking air before Oct and will double check if insurance covers if cruise is canceled as we are not talking NYC to Miami.

Well it does look like they’re doing a little better on this cancel with the 10% off anything in the fleet. The previous obc offer I believe was $100 which I think they should stick with just because $25 sounds terrible.

 

If 10% and $100 is just too much for them perhaps something of an either or? 10% off any sailing or $300 obc on any sailing? That sounds meaningful to me.

 

If you’re going to cruise, odds are eventually one of your sailings will be canceled. Not just an Ncl thing so no sense bashing them as the only ones who do this.

I beg to differ with the nonsense you just posted and that I highlighted in red.

I started cruising in 1971......in my 47 years of cruising, I have NOT experienced ONE SINGLE cancellation.

Please do not try to give this any kind of positive spin, there is NOTHING, absolutely NOTHING positive about this cancellation to the people it affects!

We were on this sailing as well and are crushed. We’ve been dying to go southern and this fell perfect with school break. We are so upset

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I'm just sad this was cancelled. I was very much looking forward to the fact that I finally talked my husband into a cruise longer than 7 days. And that I was finally doing an itinerary to port that were new to me. At this point, I'm not worried about getting anything from NCL (although I certainly won't turn down the 10%). Or bashing them. Or cheering them. Just trying to figure out something fun to do now that week!! There are plenty of other cruises - but just trying to find one that excites me. I'm halfway contemplating doing a land tour that week (maybe Iceland or an all-inclusive) and then booking a Transatlantic in fall 2019 in place of this cruise.

Let me know if anyone finds an awesome itinerary that week or if you have any fun ideas for alternate trips. There's gotta be something out there that will excite me and give me something to count down to.

We were on this sailing as well and are crushed. We’ve been dying to go southern and this fell perfect with school break. We are so upset

 

 

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Isn't it sad? It just seemed like the perfect itinerary. And all those perks. I thought maybe we could fly to San Juan and find a 7 day there but there's nada.

I sure am not singing NCL's praises! I was the poster who posted re: the cancellation of the 10 da Sun cruise that was to have been Nov 2018. At least you got the news way ahead of time and not just a few months before.

It has been a real pain to send in all the info re: the airline tickets in the hopes of getting a $ 300.00 pp reimbursement. As it is we paid $ 845.00 for 2 tickets so we will still be out money. I sure hope they won't say they would pay up to $ 300.00 per person if we just rescheduled the plane ticket as I did cancel them.

We have been on close to 20 cruises with NCL and are Platinum Plus. This whole thing has soured me on NCL. I always book through Casinos at Sea and one of the reps told me NCL would not reimburse anything for plane tickets since we didn't book the plane tickets through NCL. WHAT?? I called the regular NCL number and an agent told me where to access the forms etc. Grr. We are 78 and 88 yrs old and don't need this stress for sure.

 

If you’re going to cruise, odds are eventually one of your sailings will be canceled. Not just an Ncl thing so no sense bashing them as the only ones who do this.

You mean $25 AND 10% off AND up to $300 per person for air fare changes right?

No.. I pretty much mean what I said.

$300 on airfare change fees are only applicable for change fees and only if you pick an alternate date. Customers are not being given $300 extra party money. Change fees are oftentimes more than $300. You also pay the fare difference ie if the old fare is $400 and the new fare is $600 and the change fees are $400; Ncl pays the $300 in change fees. You get to pay the $200 in extra airfare and the $100 in extra change fees.

Re the 10%~ well that’s great if pricing has come down. Booked passengers likely had better pricing and perks- much like the Sun sailing. 10% off new fare isn’t bad and might be a good thing but it can also mean a higher fare. Zero price & perk protection on alternative sailings so I’m guessing the alternative sailings 10% off is at best a wash.

So you are left with the, “your business means so much that we are going to give you $25 obc.” $25? Whoever thinks that $25 obc for, “I’m sorry we screwed your vacation” doesn’t have customer retention or brand protection in mind. It’s bad business. I thought the former $50/$100 they’ve been offering since the Rosie O’Donnell cancellation years ago was bad business but $25 takes the cake.

$250-$300 obc for your troubles to anyone willing to keep sailing with them is meaningful. It also helps take the sting out of the potential losses of lost perks, higher pricing and higher airfare. Since these costs affect all booked passengers they should be offered to all canceled passengers. $25 is laughable.

we were booked on this cruise too.

we are somewhat flexible on a new date. although, it coincided with our 30 th Anniversary.

time to find something worthwhile again.

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I was on the HAL forum last week and they were b*tching about HAL cancelling cruises too.

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we were booked on this cruise too.

we are somewhat flexible on a new date. although, it coincided with our 30 th Anniversary.

time to find something worthwhile again.

 

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We would be flexible but we are bringing our son this time - so stuck with his school vacation dates. I saw some great ones that just don't work for us - good luck. Have a great anniversary celebration!

I did find one I really like in Sept 2019 - a 14 day on the Spirit with 3 days in Iceland. Very expensive - but the itinerary looks great. Just longer to wait for a cruise. It does fall perfectly for us to celebrate our 30th though!!

I beg to differ with the nonsense you just posted and that I highlighted in red.

I started cruising in 1971......in my 47 years of cruising, I have NOT experienced ONE SINGLE cancellation.

Please do not try to give this any kind of positive spin, there is NOTHING, absolutely NOTHING positive about this cancellation to the people it affects!

You may beg to differ but it isn't nonsense and you've been fortunate that it has never happened to you in your 47 years of cruising. I spent almost that many years in the travel industry and all lines have canceled cruises for various reasons. I will agree that the compensation NCL offered is poor and I have empathy for the people affected. It's happened to me,