**Canceled Cruise because RCCL web site SUCKS!!!!!!!***

I didn’t like the new updates either but there is no way I’m canceling my cruise. I love cruising too much to give it up. Whatever I can’t do online I’ll do on the phone. Lol

Certain pages won't work with Chrome but will with Firefox, on my IMAC

If I've used a TA, should I be able to still access my reservation online? First RCI cruise, and I have the RCI confirmation number, but when I enter it in to my account, I get a message "We're unable to find your reservation using this number or name." AHH!

If I've used a TA, should I be able to still access my reservation online? First RCI cruise, and I have the RCI confirmation number, but when I enter it in to my account, I get a message "We're unable to find your reservation using this number or name." AHH!

How long ago did you book? I booked yesterday evening through a TA and had the same issue. But this morning the cruise showed up without issue.

How long ago did you book? I booked yesterday evening through a TA and had the same issue. But this morning the cruise showed up without issue.

Yesterday as well. It actually recognized the number first time I logged in, shortly after booking, but got an error quickly after and since then I get nil.

You shouldn’t have to change your browser or clear your cache. No other cruise lines have these issues. Why do people get so defensive about this when I️t is clearly an ongoing issue?

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I called the main # today and was able to get thru in a few minutes. Employee was able to help with my question, dining related on a booked cruise.

Called also the Crown and Answer #, again reached with just a short hold and again employee helped with our issue, problem with my husbands account.

I know the website has issues, but see if the staff can help you.

I didn’t like the new updates either but there is no way I’m canceling my cruise. I love cruising too much to give it up. Whatever I can’t do online I’ll do on the phone. Lol

My thoughts, exactly!

You shouldn’t have to change your browser or clear your cache. No other cruise lines have these issues. Why do people get so defensive about this when I️t is clearly an ongoing issue?

 

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Saying something negative about someone's favorite cruise line is like saying something negative about someone's children. They get defensive and go into attack mode, even though Royal Caribbean's IT department has been a running joke for years.

I have never had a problem with the website and been using it for 9 years.

 

 

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Used it this week? I had little problem after creating a new login and password.

The website has been a pain to use for a while. I shouldn't have to switch browsers or any of that crap to use a basic website. If I was trying to do something difficult maybe, but just manage my cruise, no way! I just had to spend almost 15 minutes on the phone, about 10 of it just waiting, to deal with the new log in system. I was using a username to log in and I also did the same to manage my grandparents account (they don't even own a computer). I logged in today and was told to verify information, ok cool, but it never mentioned I wouldn't be able to log in with my username anymore! I had my email address connected to both mine and my grandparents account so I basically lost my account because I verified my grandparents account last so it defaulted my email address to their account. I just wanted to look at shore excursions! Now I have to have two separate email accounts just to handle two accounts with Royal Caribbean when two hours ago they had the same email addresses with no problem and I'm sure of it because I called and used the automated system to get the most up-to-date confirmations and got both in one email account!

One of my booked future cruises has been cancelled but I can’t even look at my booked cruises to see my options. I also have no access to C&A, I am a very disappointed Diamond Plus. No reply to my email and no help from RCL. Cancelling all upcoming reservations and booking on Norwegian instead from now on. Quality has dropped on the ships also and communication has always been terrible. All they care for is the profit and not customer satisfaction. My money goes somewhere else from now on.

Well my brother and his Wife and the couple they was bringing has had enough. I can't say I don't blame them. I tried to log in my self today and it sa the same thing every time. It has been like this for 4 weeks now. I have also called and called.

 

He pretty much summed it up like. If there service sucks this bad before I get on the ship I don't even want to get on.

 

This was going to be his first one also.

 

WAY TO GO RCC. WAY TO GO!

Why not go old school??? Pick up the phone and call the toll free number and get what you need directly from the horse's mouth. Have them set up whatever you need to do, etc., let them book it all or whatever and have them send you an email with the information. Much easier than getting yourself all upset.

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