Explorer of the Seas Pacific Coastal Canadian Rockies Cruisetour

Explorer of the Seas September, 2017, Pacific Coastal cruise tour. We are so disappointed with RCCL. We took this cruise tour in September, cruise was fine, tour was awful. It was Canadian Rockies tour. We booked while on a previous RCCL cruise. We were never informed that the tour would be unescorted. Additionally the papers we received when we booked the cruisetour said we would have a City tour of Vancouver. Well when we got to Seattle dock to go to Vancouver we were given papers that did not include the Vancouver city tour. We booked one on our own, $80 each, and submitted a request to RCCL for reimbursement. They refuse to reimburse us. How cheap can they be.

Beware, because the unescorted tour was awful.:evilsmile:

The land tour was unescorted - we were not informed of this when we booked it with RCCL future cruises desk. Each day that we had a tour it was with a commercial company that RCCL had contracted with. Our group of 16 was picked up early from the hotel and then we made up to 9 stops at various hotels to pick up people. At the end of the tour we were on the bus at least an extra hour as people were dropped off before we got to our hotel.

When we came to a new city and got to the hotel we had to claim our luggage from the bus, carry it into the hotel, stand in the check-in line. That's what an unescorted tour is. Little did we know.

We wish RCCL had informed us of this.

Their original papers said we would have a morning tour of Vancouver. When we arrived in Vancouver and were given the tour papers it did not include this morning tour - it was free time.

We booked a tour in Vancouver through the hotel concierge at $80 per person and RCCL HAS REFUSED TO REIMBURSE US FOR THIS - even after we and our travel agent wrote letters to RCCL customer service.