Credit on account at end of week

I had a credit on my account at the end of the week but didn't realize it until I looked at my bill when I left .

I gave my credit card on my account . They have not credited my credit card yet . I left on Sat Nov 11th

Will they credit my card that I left ? Or how will I get the credit

You will receive it by check in the mail.

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Depending on the amount, they will send you a check. If it's under a small amount ($10 I believe?) they will donate the funds to Groove for St Jude...

UGH I am sure that will take weeks !! :rolleyes:

I'm not understanding. How did you have a credit if you used a CC for your account?

Depending on the amount, they will send you a check. If it's under a small amount ($10 I believe?) they will donate the funds to Groove for St Jude...

Used to be $5 but that could have changed.

i'm not understanding. How did you have a credit if you used a cc for your account?

obc.

obc.

Right, but then they shouldn't have charged their credit card as OBC will always be used before charging the CC. That's what I wasn't clear about. If they charged the CC and they are waiting for that to be credited back, or if they think they would credit OBC to their CC which of course they won't. And depending on what type of OBC it is, they may not be getting anything back via check as non refundable OBC is lost if not used.

We had a little over a hundred dollars left on our account and we didn't get a check. Instead, we got a Carnival Gift Card, which, I assume, cannot be used for anything but Carnival. Luckily we're on another cruise in the next month, but it would be nice to get a check. Anybody else have this happen?

We had a little over a hundred dollars left on our account and we didn't get a check. Instead, we got a Carnival Gift Card, which, I assume, cannot be used for anything but Carnival. Luckily we're on another cruise in the next month, but it would be nice to get a check. Anybody else have this happen?

We recently received a check for $39.00. Received it about two weeks after cruise.

obc.

Yeah, it's $10 now.

We had a little over a hundred dollars left on our account and we didn't get a check. Instead, we got a Carnival Gift Card, which, I assume, cannot be used for anything but Carnival. Luckily we're on another cruise in the next month, but it would be nice to get a check. Anybody else have this happen?

Did you have your account funded with Gift Cards?

I had a credit on my account at the end of the week but didn't realize it until I looked at my bill when I left .

I gave my credit card on my account . They have not credited my credit card yet . I left on Sat Nov 11th

Will they credit my card that I left ? Or how will I get the credit

If it's less then $10 you will not get it , it goes to St Jude.

I had a credit on my account at the end of the week but didn't realize it until I looked at my bill when I left .

 

I gave my credit card on my account . They have not credited my credit card yet . I left on Sat Nov 11th

 

Will they credit my card that I left ? Or how will I get the credit

I think that in order for us to answer your question, we need to know how your account was funded. Just the credit card? Some combination of cash/OBC/gift cards/cc?

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As others have said, the answer really is "it depends".

If you have onboard credit (shareholder benefit, price matches, booking promotions, port fee refunds, onboard refunds, etc), then it depends on that OBC type whether it is refundable or not. Some of them are "use it or lose it", and you should not get anything back. Some ARE refundable, so you could receive a check.

If you paid with a gift card, you normally receive that portion of the refund in the form of a new physical gift card sent to you for that amount. Although a few times, I've received a check for gift card amounts.

Normally they charge everything (tips, purchases, etc) towards any available OBC before using a cash balance or credit card. A credit card is usually only charged at the end of the cruise for the net amount due. (There may be exceptions for casino-related transactions, I'm not sure about those?) I don't believe they will credit a credit card for an OBC refund - that will come as a check if applicable.

In my experience, overage refunds have been very fast. I usually receive a check (USPS) and/or gift card (Fedex) within 3-7 days of getting off the ship.

Hope this helps!

Right, but then they shouldn't have charged their credit card as OBC will always be used before charging the CC. That's what I wasn't clear about. If they charged the CC and they are waiting for that to be credited back, or if they think they would credit OBC to their CC which of course they won't. And depending on what type of OBC it is, they may not be getting anything back via check as non refundable OBC is lost if not used.

Maybe we are understanding the problem differently. My understanding is that the OP used their CC to start their account during the boarding process. I assume they had enough OBC to cover everything on board with money left over and they expected that money to be put onto their CC (which won't happen......they should receive a check for the amount if it was less than $10). That's my take on the OP's post.

Yeah, it's $10 now.

Don't understand how they can make someone make a non-voluntary contribution to a charity. I understand that one can go to GS and request the refund of less than $10 (now) returned but why should the customer have to jump through hoops to get their money back?

If it's less then $10 you will not get it , it goes to St Jude.

Not completely true. You can request it be returned but the customer has to jump through the hoops to get their refund.

Don't understand how they can make someone make a non-voluntary contribution to a charity. I understand that one can go to GS and request the refund of less than $10 (now) returned but why should the customer have to jump through hoops to get their money back?

It is not Carnival's responsibility to track down every passenger to return unused funds.

It is every passengers responsibility to seek out his/her own unused funds.

To which hoops do you refer? Standing in line at Guest Services is all it takes.

I had a credit on my account at the end of the week but didn't realize it until I looked at my bill when I left .

I gave my credit card on my account . They have not credited my credit card yet . I left on Sat Nov 11th

Will they credit my card that I left ? Or how will I get the credit

Are we the only ones who scrutinize our S&S account during the cruise and before debarkation?

If any of the obc was non-refundable then it won't be returned. Refundable obc should be returned by either check or Carnival gift card. Look for it in the mail.

Don't understand how they can make someone make a non-voluntary contribution to a charity. I understand that one can go to GS and request the refund of less than $10 (now) returned but why should the customer have to jump through hoops to get their money back?

I don’t think it’s right either. Guess they figure it’s an easy and free way to make a tax deductible charitable contribution after it sits in their account accruing interest I would suppose.

Refunds ALWAYS take MUCH longer than charges....either it will be refunded to your card (give it 2 weeks or so) or you'll get a check, unless it's under $10 or so....they may feel it's too much trouble for that small of an amount. If your refund is less than $10, call and tell them you want it.

It is not Carnival's responsibility to track down every passenger to return unused funds.

It is every passengers responsibility to seek out his/her own unused funds.

To which hoops do you refer? Standing in line at Guest Services is all it takes.

Yes, taking the time to go to and stand in line to get a refund is jumping through hoops. And yes, it is a business' responsibility to return refunds without a customer specifically asking. They do it for a $10.01 refund but not for a $9.99 refund.

It used to be $5. Now it's $10. What if they changed it to $100 or $1,000??? Whether it's a penny or a million dollars, it's still my hard earned money and Carnival has no right to give it to someone else without my approval. It should not be flipped to where I have to give my approval to have my money returned.

It is not Carnival's responsibility to track down every passenger to return unused funds.

It is every passengers responsibility to seek out his/her own unused funds.

To which hoops do you refer? Standing in line at Guest Services is all it takes.

Obviously anyone requesting a refund will wait until the last day of the cruise to request said refund. Have you ever seen the line at Guest Services on the last day? I waited in one of those lines on the last day to request my refund. There was one person working the desk. I was in line for over an hour. Not the way I wanted to spend the last day of my vacation, but I also didn't want to wait two weeks for my refund.

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Are we the only ones who scrutinize our S&S account during the cruise and before debarkation?

If any of the obc was non-refundable then it won't be returned. Refundable obc should be returned by either check or Carnival gift card. Look for it in the mail.

Non-refundable OBC should be withdrawn through the use of your S&S card in the Casino. Put the card in a machine and take the money from your S&S account into the machine. Depending on how much it is, you can play it or put it on your card. Then take your card to the Casino cage and cash it in. Never let it sit there and be lost.