We brought a deluxe drink package before we left for each of us ,by the second night I realised I wasn't going to get any value out of it because I recently had been put on a low carb diet because of high EFTs and was virtually ordering only sparkling water.
Morning of day 3 head down to customer service desk and ask to cancel my drink package,the girl said yes made me hand over my coke cup and off I went
That night a message was left on our phone " sorry you can't cancel after 48hrs" so I thought great what a waste of money and put it down to just bad luck.
Today over on another social media site the question was asked can you cancel your package whilst on cruise so I posted only in first 48 hrs
Many told me no that's not right and posted terms n conditions ....so I ring royal at 4.43pm and explain my story ect (10 months after the fact)the lady listened and I read her their terms n conditions , she asked why it took me this long to ring I said well I thought your staff would be correct , within an hr she called back and told me I was receiving a full refund on my drink package
Great outcome from Royal!!
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