HAL Passengers Denied Use of Pool at Amber Cove

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#41
San Diego, CA
1,740 Posts
Joined Dec 2009
In this context, I can appreciate your point of view.

igraf


Originally posted by AryMay
..The Carnival Corporation owns Amber Cove and I would expect they would (or should) know what was going on. HAL should have been made aware of the situation. They were obviously caught off guard but refused to acknowledge the problem or even offer a formal apology....
#42
82,831 Posts
Joined Aug 2000
Originally posted by richwmn
Just an observation, since this was a charter for the Carnival Victory, Carnival Cruise Lines may not have known that the pool area was reserved. The chartering agency may have booked the Amber Cove pool independantly.
Yes, A real possibility.
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#43
Indianapolis, Indiana
2,191 Posts
Joined Jul 2006
Originally posted by TiogaCruiser
Anyone know if there is normally a charge, and how much? And that $60 Delta for alcohol- how many of those who chose that option would want to have their money’s worth.
Our cruise on the Rotterdam stopped at Amber Cove last year and there was no charge to use the pool area.
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#44
Boynton Beach, FL USA
13,338 Posts
Joined Jun 2001
FYI, below is the price list for Amber Cove, clearly stating that the pool area is free.

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#45
68 Posts
Joined Jul 2006
Probably could start a new thread, but figured since the captain (or his spokesperson the CD) of NA did not seem to respond with an explanation/apology, thought I would ask this. Are the HAL ship captains/officers less people friendly compared to other cruise lines? Our experience with Celebrity and Princess is that the ship officers and captain seem to enjoy talking, joking, and socializing with the passengers vs HAL officers who seem to be the opposite.
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#46
6,266 Posts
Joined Mar 2014
Originally posted by plantlady104
Probably could start a new thread, but figured since the captain (or his spokesperson the CD) of NA did not seem to respond with an explanation/apology, thought I would ask this. Are the HAL ship captains/officers less people friendly compared to other cruise lines? Our experience with Celebrity and Princess is that the ship officers and captain seem to enjoy talking, joking, and socializing with the passengers vs HAL officers who seem to be the opposite.
What an interesting question. I can only compare with one other cruise line, but had a good think about this. I would say, on the whole, that HAL crew is the best and friendliest, but that in general we have found HAL officers and CD's less so, with a couple of exceptions. Tough question to answer though as it all depends on your own interactions.
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#47
Connecticut
12,368 Posts
Joined Sep 2005
Originally posted by plantlady104
Probably could start a new thread, but figured since the captain (or his spokesperson the CD) of NA did not seem to respond with an explanation/apology, thought I would ask this. Are the HAL ship captains/officers less people friendly compared to other cruise lines? Our experience with Celebrity and Princess is that the ship officers and captain seem to enjoy talking, joking, and socializing with the passengers vs HAL officers who seem to be the opposite.
Context counts. Given the likelihood that the captain and the cruise director were both inundated by impatient passengers, already upset about itinerary change and having much to complain about they might understandably lost patience with all the carping and displayed a slightly less-than-eager ear for moans and groans. My own experience with HAL and other lines has been just the opposite - captains have been highly approachable.

Unless you have experienced officers and staff of other lines under similar circumstances your speculation is questionable. From many of the posts by people on that sailing of NA, I suspect there might have been a lot of petulance--- and an inability to understand that things do not always flow smoothly.
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#48
Windsor, ON
3,895 Posts
Joined Feb 2001
The Captain on the Maasdam on the South Pacific Crossing in Sept/Oct. was very visible and walked the Lido deck quite often on our 23 day cruise.
#49
Carolina Coast
3,316 Posts
Joined Jul 2011
Originally posted by RocketMan275
There's your explanation of why HAL passengers weren't allowed in the pool. The salsa dancing group charter included the pool.

Anytime there is a large group, including charters, you can expect the large group contract will limit access in some areas to passengers not in the group.
My guess is that the Carnival charter was originally scheduled to be the only ship in port that day. When the HAL ship was detoured due to the hurricanes it didn't occur to anyone that there might be a conflict. An oversight to be sure but a problem never encountered before the hurricanes threw the Caribbean islands into disaster zones and scores of itineraries had to be rescheduled into different ports.
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#50
U.S.
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Joined May 2006
The Salsa cruise on Carnival Victory was a charter offered by a private travel company, and they had exclusive use of the Amber Cove area for a "Salsa Island Party" for which they charged $60-$75 per adult charter passenger. All the cabanas were arranged and sold by the travel company for $445 per cabana. It is possible HAL was unaware of the special charter circumstances, and with the impact of weather at various ports, HAL was probably just happy to find a place where they were able to dock on short notice.

I can imagine HAL passengers would be disappointed by these circumstances. That is a pretty unique situation, and one that most cruise passengers will never encounter.


https://www.salsacruise.com/en/activities
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#51
1,077 Posts
Joined Jul 2003
I was on this cruise, and the following week as well for a back-to-back.

I can see how the pool being unavailable was disappointing, if that were in someone's plans for the day. I agree with other posters who said this was an unfortunate rare situation - a last minute port change due to hurricane, combined with another ship's charter.

We usually dont spend much time off the ship in port, we got off the ship and walked around the shopping area for a little while. I noticed there were plenty of other tours and activities that were available, as well as a rental car kiosk. We met several other passengers who took a taxi to Puerta Plata and raved about their day. So while I do see why the pool being unavailable would be disappointing, it was far from the only available activity for the day.

We found the Carnival charter annoying in another way - they were docked right next to us, and literally blaring salsa music from their Lido pool area. It was difficult for us to enjoy our own Retreat cabana for the day, as we could hear their music over ours.

On our second week at Amber Cove, there was another Carnival ship (non charter). The N Amsterdam arrived earlier, and the Captain and Cruise Director made an announcement to the passengers that if they planned to use the pool that they should go early to secure the best chairs, that there was another large ship coming. We didnt get off the ship that day (and didn't have the issue with outside music blaring over to our retreat cabana on week #2, either)
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#52
Florida
470 Posts
Joined Dec 2012
So let me see if I understand the situation.

You were very disappointed that you were not allowed in a pool full of Carnival Cruise Line partiers who may have had multiple drinks and forgot where the real bathrooms were.

Hello HAL Lido Pool !
#53
Minnesota
2,253 Posts
Joined Jul 2008
I can see how the pool being unavailable was disappointing, if that were in someone's plans for the day. I agree with other posters who said this was an unfortunate rare situation - a last minute port change due to hurricane, combined with another ship's charter.

We usually dont spend much time off the ship in port, we got off the ship and walked around the shopping area for a little while. I noticed there were plenty of other tours and activities that were available, as well as a rental car kiosk. We met several other passengers who took a taxi to Puerta Plata and raved about their day. So while I do see why the pool being unavailable would be disappointing, it was far from the only available activity for the day.
In our case, had I known the pool was not going to be an option for the day then we WOULD have probably made plans in advance to do a tour or take a taxi to some of the area sights and got started early in the day. However, we took our time getting off the ship in the morning and took no credit cards and very little cash since we didn't figure we would be spending much money. Also, we were dressed for the pool...not a tour.

Just to get back on the ship to get cash/credit cards for a tour and change clothes would have taken a fair amount of time because of the long walk. And I will mention that the temperature and humidity must have both been about 110 that day! We just gave up and went back and enjoyed the pool on the ship. Not a bad day, but not what we had planned. (But as was just pointed out...spending the day with a crowd of drunk, Carnival passengers wouldn't have been much fun anyway.)

My real frustration was not being denied access to the pool, but that HAL did not ACKNOWLEDGE that there was a problem. The EXC guides had even made a point at their port talks of saying the water park was an option for when we were at Amber Cove. At the very least it would have been helpful to us to have them announce that the pool was not available before we spent time going ashore.

Anyway...I don't have time for "grumbling" or being "less than patient" as was mentioned in a previous post. I have another cruise to plan!!
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#55
Florida
470 Posts
Joined Dec 2012
Originally posted by Sea girl 23
"Drunk Carnival passengers"..stereotyping much? ��
Since I initiated this, somewhat, I was not implying Carnival people are drunk, just they may think that the big pool they are in maybe the relief they need
#56
Minnesota
2,253 Posts
Joined Jul 2008
Originally posted by Sea girl 23
"Drunk Carnival passengers"..stereotyping much? ��
Yeah...maybe this is stereotyping a bit. But probably a good guess.

Here is the poster from the salsa cruise charter for their day in Amber Cove:



Judging from the crowd I watched outside my balcony returning to the Carnival ship I would guess quite a few opted for the "all inclusive" package that day!

On our 8th (and probably final) Carnival cruise in 2015, a passenger was so drunk that he went overboard. The ship had to turn around and spend a day looking for his body which was never found. Sad, but given the drinking that was happening that week not surprising.

I'm pretty sure that the two ships in Amber Cove on November 1 were catering to totally different demographics!
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#57
Montreal,eh?
84 Posts
Joined Oct 2017
I don't doubt there are drunk people on Carnival ships..but that's the thing that tends to get mentioned when we talk about Carnival and it is, IMO a little disingenuous.
#58
The Lone Star State
445 Posts
Joined Apr 2010
Originally posted by WpgCruise
It has been said 73.8% of statistics are made up on the spot to support arguments devoid of facts.
I remember the old adage

"There are lairs, dam lairs and statisticians"
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#59
Pennsylvania
215 Posts
Joined Feb 2008
There’s a reason why Carnival has a reputation for being a party animal cruise line.

With that being said, when I was on the Nieuw Amsterdam last week, I saw a gentleman rushing from the dining room, throwing up into a wine chiller bucket. Very classy.
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