Princess Customer Service

Emailed Princess Customer Service today asking if you still get 2 coffee cards when you do a liquor swap out and if so can you put one card on your account and the other on your wife's. 15 minutes later I received a phone call from a Princess Rep stating that they received the email and yes in fact, you can put one card in your name and the other in your wife's. 15 minutes to respond and I did not include my phone number in the email.. WOW! Great service !!

Nice! I was on the Royal last week and was told that they were going paperless with coffee cards on the next sailing.

Hopefully someone on a subsequent sailing will report back to advise if it took place and how the “coffee card” actually got onto your account.

Sent from my iPhone using Forums

I've always been pleased with Customer Support.

I sent an e-mail about excursion reservations and never got a response. I then called and was waiting on hold for 45 minutes, and then finally told that I would need to call back because the people who could help me with my online account didn’t work weekends. So I guess you had better luck than I did!

Here is an unanswered question. If you are b2b's do unused "punches" carry over? Does the unlimited brewed coffee & tea carry over?

That’s great service. Emails to Princess UK take weeks to get answered, if at all.

Emailed Princess Customer Service today asking if you still get 2 coffee cards when you do a liquor swap out and if so can you put one card on your account and the other on your wife's. 15 minutes later I received a phone call from a Princess Rep stating that they received the email and yes in fact, you can put one card in your name and the other in your wife's. 15 minutes to respond and I did not include my phone number in the email.. WOW! Great service !!

Thanks for the info ,I was wondering the exact same thing .:)

Emailed Princess Customer Service today asking if you still get 2 coffee cards when you do a liquor swap out and if so can you put one card on your account and the other on your wife's. 15 minutes later I received a phone call from a Princess Rep stating that they received the email and yes in fact, you can put one card in your name and the other in your wife's. 15 minutes to respond and I did not include my phone number in the email.. WOW! Great service !!

Where did you find the email address for Princess Customer Service? I went to the website and the email options don't apply to general questions or questions about perks. Thank you for sharing your positive experience.

with technology on everything; there should be a way to have your coffee card tied to your seapass or cabin card. Everytime you buy a latte it would be deducted from your room card. Sounds simple; but will Princess or other cruiselines put this into play

That's the new policy they just rolled out.

When I have mailed customerrelations@princesscruises.com I have gotten excellent results - including phone replies. It can make a difference which email address you use.

When I have mailed customerrelations@princesscruises.com I have gotten excellent results - including phone replies. It can make a difference which email address you use.

thank you

Here is an unanswered question. If you are b2b's do unused "punches" carry over? Does the unlimited brewed coffee & tea carry over?

I would say no, as one can't carry over unused internet either.

I filled in the web email form 17 days ago and still haven't heard back. I think they're still trying to formulate a response for those of us with unused punches who won't be able to use them all up in 14 months.

Yes they do.

Returned a few weeks ago from a B2B on Caribbean Princess. Coffee card carried over as well as internet minutes.

Sent from my iPad using Forums

When I have mailed customerrelations@princesscruises.com I have gotten excellent results - including phone replies. It can make a difference which email address you use.

I emailed them on a Sunday and got a call the next day! I have to agree, they were the bomb. :)