New U.K. data protection laws (GDPR)

You can of course take another approach - by the way contracting for a Government department I have had to go through monthly training, e learning and pass an e assessment on the rules otherwise I have no systems access after 25th - you can delete your email database and start again. I know this was an option that was considered in our organisation as being easier than a data cleanse and getting various permissions. I know this was a tempting option for some who had database issues. Maybe that’s the RC group decision?

 

 

 

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If there is ever an organisation with data base issues it’s Royal Caribbean!

Seriously though if the database is held in America or some other non EU country does it have to be compliant with U.K./ EU laws?

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Interesting that the emails we have had from a whole variety of online organisations seem to divide into two. About half ask us to click on a link and then confirm (or not) that we still want to be sent newsletters etc.

The other half just tell us the law is changing and then either give a link to their policy or just say their policy hasn’t changed and they comply with the new laws.

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Interesting that the emails we have had from a whole variety of online organisations seem to divide into two. About half ask us to click on a link and then confirm (or not) that we still want to be sent newsletters etc.

The other half just tell us the law is changing and then either give a link to their policy or just say their policy hasn’t changed and they comply with the new laws.

 

 

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This explains why the Economist sent me a request of the former type.

I was wondering why.

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Per Richard Twynam, our UK MD...

“GDPR is a project RCL has been working on globally since last year. We are working with an excellent external business who are specialists in this field. All RCL brands will be compliant.

GDPR is a highly complex project. Put simply, of all the RCL brands in the UK, Azamara had the smallest volume of guests that needed to re-consent for Azamara UK to use its data. Many guests have opted in for data some time, and then changed their preferences over the years.

Emails have been sent to those guests that we needed to get re-consent for in terms of the UK office. If you have any concerns please do email Richard at RTwynam@azamara.com”

Thanks for that, Bonnie. Very helpful.

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Per Richard Twynam, our UK MD...

 

“GDPR is a project RCL has been working on globally since last year. We are working with an excellent external business who are specialists in this field. All RCL brands will be compliant.

 

GDPR is a highly complex project. Put simply, of all the RCL brands in the UK, Azamara had the smallest volume of guests that needed to re-consent for Azamara UK to use its data. Many guests have opted in for data some time, and then changed their preferences over the years.

 

Emails have been sent to those guests that we needed to get re-consent for in terms of the UK office. If you have any concerns please do email Richard at RTwynam@azamara.com”

As a customer of both Celebrity and Azamara I have had no contact whatsoever despite sailing with Azamara in June and Celebrity in October.

Does this mean that both companies are assuming my consent which as I understand it is non compliant with the legislation or they have both decided not to contact me again?

I have not had any communication on this matter from either Azamara or Celebrity. I am one of the lucky people that does seem to get regular emails from Azamara and I'm sailing on a Celebrity cruise tomorrow.

I have had emails from Silversea, Viking, Crystal, Oceania, Cunard, P&O and Holland America, all of whom I have sailed with before. Yet nothing from Azamara! :confused:

Further explanation from Mr Twynam:

“Please also note that just because you receive an email from one cruise line it does not mean all cruise lines will contact you re GDPR. It is wholly dependent on how you opted in for data and your preferences for data contact may have changed over the years perhaps without you realising you have changed it.

You may have agreed to receiving emails years ago from cruise line X, but then when you checked in for a cruise ticked a box that said please don't email me for instance this affects your preferences. Or you may have traveled with a guest linked to your data record who opted out of receiving email for instance. Each company has to work through this detail of hard opt ins, soft opt ins and what lies in between.

Also please don't worry, as the legislation states you need to be able to demonstrate you have strived to be compliant by 25 May. Not all of the GDPR legislation applies from 25 May, and so if any business has missed a grouping there is time to rectify.

Please also note that we are still replacing Nicole hence why LCV emails have been quieter than normal.

Thanks for understanding, and you can imagine with GDPR, 2020 deployment launch and Pursuit launch getting closer the volume of work involved in these projects has kept our little team, 30 percent of whom is new in UK, very busy.

Thank you.”

Further explanation from Mr Twynam:

 

“Please also note that just because you receive an email from one cruise line it does not mean all cruise lines will contact you re GDPR. It is wholly dependent on how you opted in for data and your preferences for data contact may have changed over the years perhaps without you realising you have changed it.

 

You may have agreed to receiving emails years ago from cruise line X, but then when you checked in for a cruise ticked a box that said please don't email me for instance this affects your preferences. Or you may have traveled with a guest linked to your data record who opted out of receiving email for instance. Each company has to work through this detail of hard opt ins, soft opt ins and what lies in between...."

This is very interesting and the first time I've read that it might be us who are changing our email preferences without knowing it. So is Richard saying that if we tick the no email box at any stage through going on the website for checking in for example it could mess up our email preferences? This might explain why I keep falling off the system. I get no emails at all now. It was ok for a while when Nicole fixed it, but now back to normal.

Phil

When we used to cruise with P&O we used to regularly fall off of the communications database. Eventually it was found that the problem was they shared a common database with Princess & Cunard so if you ticked the no box with any of the three lines it removed you from all three.

As we had to reconfirm with Princess I looked at Azamara, Celebrity & RC, on RC there were 3 boxes one for each line so I ticked all 3, on Celebrity I re filled in my contact details as the area was blank. For Azamara I just made sure my details are correct, however since doing this I have received nothing from Celebrity or RC but Azamara send me US emails with occasional U.K. ones. We only received an email about the 2020 launch four days after the actual launch.

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Just looking to see exactly what information is on my Azamara account I took another look.

All my information is correct and up to date however the contact information was blank, so I entered my preferences however if I come out of communications preferences and return to it then everything is blank again. I tried this a number of times and always with the same results.

So I thought I would try Carol’s account only to find it had been deleted and I had to re-register her account. Once that was done I tried communication preferences with the same results.

Will see if this has any effect on emails from Azamara.

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When we used to cruise with P&O we used to regularly fall off of the communications database. Eventually it was found that the problem was they shared a common database with Princess & Cunard so if you ticked the no box with any of the three lines it removed you from all three.

As we had to reconfirm with Princess I looked at Azamara, Celebrity & RC, on RC there were 3 boxes one for each line so I ticked all 3, on Celebrity I re filled in my contact details as the area was blank. For Azamara I just made sure my details are correct, however since doing this I have received nothing from Celebrity or RC but Azamara send me US emails with occasional U.K. ones. We only received an email about the 2020 launch four days after the actual launch.

 

 

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As I said John, Richard's quoted post is the first time I've seen any mention here of possible contamination of email preferences by clicking on tick boxes. Let's face it, we are presented with these boxes many times in the course of using a website. I never knew this could be why I get no emails.

Phil

Thanks Phil

I so wish (if that’s what the cause of the falling in and out of email lists) that someone had worked this out earlier. We’ve had issues for over three years and no one could tell us why. Of course when I check in I wasn’t clicking to be added to databases because I assumed I was already on them. I thought if I clicked I’d start to get duplicate communications.

Why did no one say sooner grrrrrrr

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We both get emails from Azamara but have not had anything relating to the new UK rules. I don't know if companies registered outside UK are exempt even though they trade in the UK.

The web is global as demonstrated to me when my details were accesssed during a cyber attack on Equifax which could have been originated anywhere.

Have had nothing from Azamara, Celebrity or RCI, but did get this from Princess yesterday.

I have just had the appropriate email from Celebrity Cruises - late to the party but I wonder if I will get another later on from Azamara....

No action needed, unlike P &O, which was a nightmare. Their e mail was addressed to me, but when I tried to log in they had no record of me, so I changed my password. Still no record of me, even though they sent me a confirmation of change of password, so I e mailed them a complaint, as I don’t want to loose my loyalty points.

Princess said we would loose our loyalty points if we didn’t re register, so as we had gained Platinum status ( via previous P&. O cruises) I didn’t want to loose them ( their internet allocation is brilliant (250 free minutes for a 14 night cruise.)

I’ve now received 4 emails from Celebrity three addressed “Dear John “ and one “Dear ,” all to the same email address! Nothing addressed to Carol though.

Agree P&O were a nightmare still don’t know if we’re re registered.

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I too have just received the Celebrity email which is interesting as I haven't heard from them in the last 3 years.

Up to this point have been one of the lucky ones, receiving Azamara emails from both the U.S and the U.K. Hope it continues after tomorrow.

I think the Celebrity email is related to Captains Club as we have never been with or subscribed to Celebrity yet we each got the email from them this week.

Nothing yet from Azamara about GDPR, plenty about deals for USA and Canada though.:rolleyes:

I have just had the appropriate email from Celebrity Cruises - late to the party but I wonder if I will get another later on from Azamara....

New Privacy Policy from Azamara in my in box at 00.28 (26.05.18)

New Privacy Policy from Azamara in my in box at 00.28 (26.05.18)

Found mine in me spam folder

I got my email about Azamara’s data protection policy this morning too.

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ditto plus Royal Caribbean (I have never sailed with them) and three from Celebrity

Nothing from Azamara, had from Celebrity and Royal Caribbean (not that we’ve ever been with or expressed interest in RC)

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