Email Response from MSC

I am sailing on the MSC Orchestra - March 14th.

I emailed MSC back in mid January addressing the comments that were surfacing concerning their Caribbean sailings. I received this response earlier today......a month and a half later. Why do I mention the time span? Obviously, MSC has been reading the posts, letters, emails, etc., and making a valiant attempt to improve certain areas of their operation. A lot has changed in a month and a half. Thank you MSC! For responding to my email and most importantly, listening to your passengers (past and future).

Here's the MSC response:

2)"The service was absolutely excellent at night. We did eat breakfast and lunch in the dining room most of the time but service was pretty much hit and miss on those meals, but the food was absolutely excellent at all times. The night they offered Filet Mignon I was very surprised. I ordered it very rare and they asked if I wanted it tar-tar and I said no only cooked for a couple of min. on each side. It came to me perfect. Mind you we had other people at our table with well done steaks and all of the food came at the same time and all was hot and perfectly cooked.. The filet didn't even need to be chewed it MELTED in your mouth it was so good. Their cheesecakes are as the saying goes "To die for" they are so decadent and delicious. Our dealings with the reception center and the accounting center were simple questions and were answered with a smile and very courteous".

3)"Discovered our dinner seating was early, though we had booked for later, we went to the dining room to change to late seating. No problems and were given a table for the 8:30 dinner. L'Hibiscus was too yellow and bright for our tastes and our table was near the kitchen entrance which hubby hates. He went to the Maitre'd and requested a move to Villa Borghese. He was told we would have a very nice table. A note was left in our cabin informing us of our new table (462) in Villa Borghese. Great table, fabulous waiter and assistant. We found the food to be very good, cooked well and liked the foods served according to the country we had visited that day. My family even ate items I never thought I would see them eat AND they liked it"!

Lucretia

I emailed MSC back in mid January addressing the comments that were surfacing concerning their Caribbean sailings. I received this response earlier today......a month and a half later.

As you may be aware, comments posted to websites tend to be negative ( no one really understands why this occurs );

The initial email was sent to MSC Customer Service Manager.