Fun on American Empress, but fires and fishing rights cost us the scenery

American Queen Steamboat Company
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
All times are GMT -4.
The time now is 05:27 PM.
#1
2 Posts
Joined Nov 2017
On September 10th my wife and I and 34 neighbors from our Del Webb community took the American Empress riverboat from Clarkston Washington to Vancouver Washington (not Canada). The costs were $9189 not including flights, gratuities or transfers. I am happy to report that service was superior, food was excellent, Entertainment (Frank Chase) was exceptional,and everyone had a great time as we were all friends prior to this trip. We were however, disappointed that we completely missed the major scenic portions of the river due to the Oregon fire and the Native American salmon fishing rights which prevented our docking at The Dalles.
Due to the fire, we completely missed the Columbia gorge, Mt. Hood, Multnomah Falls, The Old Scenic Highway, Bonneville Dam, and Timberline Lodge. We did feel American Queen SteamshipCompany let us down, when they decided to compensate us with a day in Vancouver Washington, a very small suburb of Portland Or, with an included 15 minute hop on-hop off bus trip, and a second day in Astoria Oregon with anincluded shopping trip to Cannon Beach and Seaside beach (local beaches).

The bottom line is the fire and the blockage of The Dalles port were completely out of American Queens control, however their replacement options simply fell way short of the missedexperiences to say nothing of the $1000 a day cost.
Fun on the boat, but missed much of the scenic Columbia River.
#2
Ohio
2,425 Posts
Joined Jun 2005
Originally posted by micoman
On September 10th my wife and I and 34 neighbors from our Del Webb community took the American Empress riverboat from Clarkston Washington to Vancouver Washington (not Canada). The costs were $9189 not including flights, gratuities or transfers. I am happy to report that service was superior, food was excellent, Entertainment (Frank Chase) was exceptional,and everyone had a great time as we were all friends prior to this trip. We were however, disappointed that we completely missed the major scenic portions of the river due to the Oregon fire and the Native American salmon fishing rights which prevented our docking at The Dalles.
Due to the fire, we completely missed the Columbia gorge, Mt. Hood, Multnomah Falls, The Old Scenic Highway, Bonneville Dam, and Timberline Lodge. We did feel American Queen SteamshipCompany let us down, when they decided to compensate us with a day in Vancouver Washington, a very small suburb of Portland Or, with an included 15 minute hop on-hop off bus trip, and a second day in Astoria Oregon with anincluded shopping trip to Cannon Beach and Seaside beach (local beaches).

The bottom line is the fire and the blockage of The Dalles port were completely out of American Queens control, however their replacement options simply fell way short of the missedexperiences to say nothing of the $1000 a day cost.
Fun on the boat, but missed much of the scenic Columbia River.
I can certainly understand your dismay, and American Queens certainly knew about this before you left on the trip. I will not be booking this cruise next year as planned. Thanks for letting others know about this unfortunate experience.
Expand Signature
Collapse Signature
3/02 Carnival Paradise, Western Caribbean-7 Days
4/03 Carnival Destiny, Southern Caribbean-7 Days
4/04 Carnival Spirit, Hawaii-12 Days
5/05 Norwegian Star, Panama Canal-17 Days
12/05 Carnival Liberty, Eastern Caribbean-8 Days
12/06 HAL Veendam, Western Caribbean-7 Days
2/07 Carnival Legend, Southern Caribbean-8 Days
9/07 Carnival Freedom, Western Mediterranean-12 Days
12/07 Carnival Triumph, Eastern Caribbean-7 Days
2/08 Carnival Miracle, Western Caribbean-8 Days
10/08 Carnival Splendor, Eastern Mediterranean-12 Days
12/08 Carnival Glory,Western Caribbean-7 Days
6/09 HAL Eurodam, Baltic Sea-12 Days
12/09 Carnival Dream, Eastern Caribbean-9 Days
3/10 HAL Noordam, Southern Caribbean-7 Days
9/10 Presidential Nile Cruises, Egypt-5 Days
12/10 Carnival Valor, Western Caribbean-7 Days
3/11 Celebrity Equinox, Ultimate Caribbean Cruise-11 Days
1/12 Celebrity Constellation, Southern Caribbean-12 Days
2/12 Grand Princess, Southern Caribbean-7 Days
12/12 Carnival Breeze, Eastern Caribbean-8 Days
1/13 Celebrity Millennium, S.E. Asia-14 days
8/13 Viking Bragi, Budapest to Amsterdam-15 Days
1/14 Norwegian Sun, Southern Caribbean- 11 Days
6/14 HAL Oosterdam, Land/Sea-Alaska - 14 Days
12/14 Celebrity Silhouette, Eastern Caribbean - 7 Days
2/15 RCCL, Allure of the Seas, Western Caribbean -7 Days
12/15 Regal Princess, Western Caribbean - 7 Days
8/17 Windstar Spirit, Dreams of Tahiti - 8 Days
12/17 Celebrity Silhouette, Southern Caribbean - 9 Days
1/18 Viking Sea, West Indies - 11 Days
#3
calif
174 Posts
Joined Apr 2015
Originally posted by micoman
On September 10th my wife and I and 34 neighbors from our Del Webb community took the American Empress riverboat from Clarkston Washington to Vancouver Washington (not Canada). The costs were $9189 not including flights, gratuities or transfers. I am happy to report that service was superior, food was excellent, Entertainment (Frank Chase) was exceptional,and everyone had a great time as we were all friends prior to this trip. We were however, disappointed that we completely missed the major scenic portions of the river due to the Oregon fire and the Native American salmon fishing rights which prevented our docking at The Dalles.
Due to the fire, we completely missed the Columbia gorge, Mt. Hood, Multnomah Falls, The Old Scenic Highway, Bonneville Dam, and Timberline Lodge. We did feel American Queen SteamshipCompany let us down, when they decided to compensate us with a day in Vancouver Washington, a very small suburb of Portland Or, with an included 15 minute hop on-hop off bus trip, and a second day in Astoria Oregon with anincluded shopping trip to Cannon Beach and Seaside beach (local beaches).

The bottom line is the fire and the blockage of The Dalles port were completely out of American Queens control, however their replacement options simply fell way short of the missedexperiences to say nothing of the $1000 a day cost.
Fun on the boat, but missed much of the scenic Columbia River.
If you bought insurance for this trip would that help cover the loss? I was thinking of doing this cruise but having second thoughts now.
Expand Signature
Collapse Signature
Future Trips
Azamara Journey Italy Intensive 10/2018; Celebrity Expedition Galapagos 5/2019; Viking Delling Lyon and Provence 10/2019; Tauck Ultimate Alps & Dolomites land tour 5/2020;
Viking Ra Pharaohs and Pyramids 12/2020
Past Trips
Celebrity Reflection Ultimate Caribbean 4/2018; Viking Jarl Romantic Danube 10/2017; Avalon Luminary Essential Holland and Belgium-Tulips in Spring 4/2017; Holland America Ms Westerdam Mexican Riviera Holiday 12/2016; Celebrity Solstice Alaska Tracy Arm Fjord 5/2016; Majesty of the Seas Western Caribbean 2001
#4
2 Posts
Joined Nov 2017
Unfortunately insurance would not help as AQSC did run a trip. They attempted to provide an additional experience to make up for the missed experiences. The problem was that the experiences they provided were of little value. Compare to being promised trip to the Vatican then being switched to "enjoy a free pizza in Rome".
#5
Lake Macquarie, Australia
582 Posts
Joined Dec 2014
I can see you were disappointed with the alternatives but you failed to mention if there were better options. Were there? If not, one can hardly blame the company.
#6
Hansville, WA
220 Posts
Joined Oct 2010
Sorry for your missed excursions. However our family deems Cannon Beach a gem of Oregon. We have relished visits there for over 40years.


Sent from my iPhone using Forums
Expand Signature
Collapse Signature


NCL Skyward Caribbean 1969
Celebrity Mercury Pacific NW Oct 2007
Disney Wonder Bahamas May 2009
Celebrity Mercury Pacific NW Oct 2009
Celebrity Equinox Caribbean Feb 2011
Radiance of The Seas Hawaii April 2012
Celebrity Eclipse Caribbean Feb 2013
Norwegian Jewel Canada May 2013
Celebrity Equinox Mediterranean Nov 2013
Celebrity Equinox Transatlantic Nov 2013
Star Princess Mexican Riveria Feb 2015
Celebrity Infinity Panama Canal Sept 2015
Caribbean Princes Feb 2016
Explorer of the Seas Sept 2016
Disney Dream Dec 2016
Celebrity Solstice Alaska/Hawaii Sept 2017
Disney Wonder Mexico April 2018
Regal Princess Northeast Sept 2018
#7
PA
1,022 Posts
Joined Jun 2006
Originally posted by micoman
Unfortunately insurance would not help as AQSC did run a trip. They attempted to provide an additional experience to make up for the missed experiences. The problem was that the experiences they provided were of little value. Compare to being promised trip to the Vatican then being switched to "enjoy a free pizza in Rome".
just wondering if you had "cancel for any reason" insurance. did you purchase the insurance through AQSC or independently?
Expand Signature
Collapse Signature



Viking River Cruise Tialfi- Rhine Getaway 6/23/18
HA Koningsdam- Southern: Half Moon Cay, Grand Turk, Amber Cove, Bonaire, Curacao, Aruba 2-25-2018
Celebrity Summit- repo Bayonne to San Juan: St Maarten, St Thomas. 10-22-17
RCCL Adventure- Southern: St Maarten, Aruba, Bonaire, Curacoa 2-25-17
RCCL Anthem- Bermuda 10-1-16
RCCL Jewel- Southern: St Thomas, St Maarten, Aruba, Curacao 2-28-16
RCCL Oasis- Eastern: Nassau, St. Thomas, St Maarten 12-12-15
Carnival Splendor: Cozumel, Belize, Mahogany Bay (Isle Rotan), Grand Cayman 3-8-15
NCL Dawn: Bermuda--Hurricane Gonzolo-Nassau & Great Stirrup Cay 10-17-14
Coral Princess: Alaska 6-21-14 (land tour 6-14-14) -- canceled
RCCL Allure- Eastern: Nassau, St Martin, St. Thomas 1-19-2014
NCL Breakaway: Bermuda from NYC 9-22-13
RCCL Allure- Western: Cozumel, Falmouth Jamacia, Labadee Haiti 4-21-13
RCCL Oasis- Western: Cozumel, Falmouth Jamacia, Labadee Haiti 9-29-12
RCCL Oasis- Eastern: Nassau, St, Martin, St Thomas 3-10-12
Disney Dream: Castaway Cay 1-19-11 Christening Cruise
Disney Wonder: Nassau, Castaway Cay 4-25-10 First Disney Cruise
Carnival Glory Western: Cozumel, Belize, Nassau, Costa Maya 4-4-09
Carnival Sensation: Freeport, Nassau 8-27-06 First cruise!!