Upgrade Redemption

I wanted to share with everyone that Azamara has just called me directly and we have been upgraded for our upcoming cruise - free of charge! We are 5 sleeps away from leaving for our trip and this news has us over the moon!

Mark from LCV was very apologetic regarding the handling of the previous upgrade call and, when I asked if AZ wanted the return of the apology $50 OBC, he laughed and said of course not. He thanked us for our loyalty to AZ and wished us a wonderful voyage.

Azamara has redeemed itself in my eyes.

Now if they can only correct the error on our e-Docs regarding embarkation port in Singapore, all will be right with the world!!!

I am hoping this thread does not deteriorate to the point of being shut down like my previous on the same subject.

Great news Travelbug. Delighted to hear that this has been resolved. Thank you for sharing a positive outcome.

How nice for you! Enjoy!

Congratulations!! Which one did you get? As you told me, enjoy the bathroom!

So looking forward to the "roomy bathroom"!!!

I wanted to share with everyone that Azamara has just called me directly and we have been upgraded for our upcoming cruise - free of charge! We are 5 sleeps away from leaving for our trip and this news has us over the moon!

 

Mark from LCV was very apologetic regarding the handling of the previous upgrade call and, when I asked if AZ wanted the return of the apology $50 OBC, he laughed and said of course not. He thanked us for our loyalty to AZ and wished us a wonderful voyage.

 

Azamara has redeemed itself in my eyes.

 

Now if they can only correct the error on our e-Docs regarding embarkation port in Singapore, all will be right with the world!!!

 

I am hoping this thread does not deteriorate to the point of being shut down like my previous on the same subject.

Very lucky, never had a free one:(

That’s great news - enjoy!

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Delighted to hear that it’s come through for you

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Thanks for letting us know. I am glad thinks have been solved for you. You gave us the opportunity to learn about it.

I hope that Azamara has also improved the upgrade allocation as a consequence of your case.

Ivi

Very lucky, never had a free one:(

My apologies TravelBugM, I had quite forgotten your previous experience with the disappearing LCV upgrade. I’m glad it’s all worked out for you.

Thank you all for your kind words. We are quite giddy with anticipation.

That's great to hear that they made it right for you TravelBugM. Enjoy!

Phil

So, confirmed this has not been a dream. Have revised confirmation from our TA and our e-Docs have our new suite noted!!!

Roomy bathroom here we come!

Azamara seem to have their act together in terms of making it happen for regular cruisers who have had issues. That’s good to know and great for you too. I hope you have a wonderful time, and am sure you will.

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Thanks lahore. Happy endings are very nice.