datone Posted June 25, 2018 Author #176 Share Posted June 25, 2018 Well it took awhile but have been successful in disputing my credit card charge from P and O Australia and the $80.88 has been credited back to me. Link to comment Share on other sites More sharing options...
possum52 Posted June 25, 2018 #177 Share Posted June 25, 2018 Well it took awhile but have been successful in disputing my credit card charge from P and O Australia and the $80.88 has been credited back to me. Good news, even if it took so long. Leigh Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted June 25, 2018 #178 Share Posted June 25, 2018 Well it took awhile but have been successful in disputing my credit card charge from P and O Australia and the $80.88 has been credited back to me. Excellent. Link to comment Share on other sites More sharing options...
Rare MMDown Under Posted June 29, 2018 #179 Share Posted June 29, 2018 Well it took awhile but have been successful in disputing my credit card charge from P and O Australia and the $80.88 has been credited back to me. Well Done! Surely P&O Australia have people in charge who can make quick good will decisions. Link to comment Share on other sites More sharing options...
OverTheTop Posted July 14, 2018 #180 Share Posted July 14, 2018 Oh no..and so it continues. We have had a bit of a cruise drought...just getting back into it now. We have booked Australia Day 2019 cruise to see the fireworks. I just stumbled upon this thread last night. The agent I have booked through had Eden docked until 10:30pm. After seeing this thread I checked P & O and the Port authority have Eden leaving at 5:30pm. I have written to the agent to see what their reponse is. We wouldn't have booked if we had known. Should the agent offer OBC (their website still indicates leaving at 10:30pm) and I purchased in good faith or do I need to just suck it up and/or cancel? Thanks cruisers - thoughts appreciated, Angela Link to comment Share on other sites More sharing options...
karoo Posted July 14, 2018 #181 Share Posted July 14, 2018 Oh no..and so it continues. We have had a bit of a cruise drought...just getting back into it now. We have booked Australia Day 2019 cruise to see the fireworks. I just stumbled upon this thread last night. The agent I have booked through had Eden docked until 10:30pm. After seeing this thread I checked P & O and the Port authority have Eden leaving at 5:30pm. I have written to the agent to see what their reponse is. We wouldn't have booked if we had known. Should the agent offer OBC (their website still indicates leaving at 10:30pm) and I purchased in good faith or do I need to just suck it up and/or cancel? Thanks cruisers - thoughts appreciated, Angela This would be interesting to follow through as I’m pretty sure this is false advertising and you should be entitled to a full refund. But what would I know- I know when purchasing other commodities I’ve been able to cancel a contract if I don’t get what I’ve signed on to buy. I haven’t read the PO contract though to see if they cover this. It just seems so wrong to advertise an itinerary they know they won’t be delivering. I get itineraries can change due to unforeseen circumstances, but if they already know the itinerary has changed that should be what they are advertising. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted July 14, 2018 #182 Share Posted July 14, 2018 Good luck, hopefully the agent will provide a satisfactory outcome for you. Link to comment Share on other sites More sharing options...
Rare OzKiwiJJ Posted July 14, 2018 #183 Share Posted July 14, 2018 Oh no..and so it continues. We have had a bit of a cruise drought...just getting back into it now. We have booked Australia Day 2019 cruise to see the fireworks. I just stumbled upon this thread last night. The agent I have booked through had Eden docked until 10:30pm. After seeing this thread I checked P & O and the Port authority have Eden leaving at 5:30pm. I have written to the agent to see what their reponse is. We wouldn't have booked if we had known. Should the agent offer OBC (their website still indicates leaving at 10:30pm) and I purchased in good faith or do I need to just suck it up and/or cancel? Thanks cruisers - thoughts appreciated, Angela See what the TA says. One of the main Oz cruising websites shows the ship departing at 17:00. If you can find that and print it or snip it to a file you then have good evidence to confront the TA with. If the TA doesn't come to the party, cancel - and if they have a nasty cancellation penalty threaten to sue them for misrepresentation. If you really want to do that cruise then book again through someone who shows the true itinerary. Link to comment Share on other sites More sharing options...
OverTheTop Posted July 15, 2018 #184 Share Posted July 15, 2018 I have made contact with TA - no response as yet. Thanks for advice. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted July 15, 2018 #185 Share Posted July 15, 2018 Hopefully they will get back to you today. Link to comment Share on other sites More sharing options...
OverTheTop Posted July 16, 2018 #186 Share Posted July 16, 2018 The TA got back to us with an agreeable solution or a full refund. We are going to go ahead with the booking. They said that P&O only informed them of the change 2 weeks ago...mmm...would P&O make the same mistake again?? Granted a bit further out this time...not sure who was at fault but it seems to be an ongoing issue. Thanks all..disappointed but looking forward to breaking my cruise drought in 2019. Angela Link to comment Share on other sites More sharing options...
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