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Tui / Maefrustrates me


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Probably because you pay a service charge of approx £25 if you book through TUI TA (not paid online) and therefore they provide you with the answers to any queries Or if you booked through another TA then they must provide the service to you. Before you could book on line you couldn't speak to the holiday operator and your TA would sort you out

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It is really odd. I booked by phone. I live on the South coast. I didnt realise that the person I was speaking to on the phone was in a TUI shop in Glasgow! "Can you just pop in" - Well, actually no I can't!

Hi qm2lover

i always book with my local TA at bitterne and if i have a any problems always ring the shop or pop in.

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Yes, I should have done something like that. But I am used to dealing with the cruise specialist type travel agents over the phone. When I phoned the TUI number that is what I was expecting. Didnt realise that phone calls can be re routed to the next available place, in my case a TUI shop Glasgow! They also knew very little about cruises, telling me that I would not need my passport. However, cannot fault their enthusiasm as to answer my questions they had to phone some of their customers to find out!! I know now and understand their system somewhat!

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