Problem with the CC App

Welcome to Cruise Critic! If you'd like to participate on our forums by joining in the conversation, please Register Now! Be sure to visit our FAMOUS Roll Call forums, where you can meet other cruisers sailing with you and share a tour or shore excursion and SAVE MONEY!

Report Bugs & Glitches

Report Glitches and Bugs You Find

Please Use New Thread Button

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
All times are GMT -4.
The time now is 06:46 PM.
#1
Scotland
3,864 Posts
Joined Jan 2010
Hi, there seems to be a problem with CC App, it won't let me log in, and says theres an error with the forum.

I'm in the UK, so don't know if its affecting everyone.

Thanks
Expand Signature
Collapse Signature
03-21-2011 Sea Princess
03-23-2013 Celebrity Eclipse
04-05-2014 Celebrity Eclipse
10-26-2014 Liberty of the Seas TA
03-29-2015 Celebrity Eclipse (Ian's 60th Birthday cruise)
3-25-2016 Celebrity Equinox
4-4-2016 Celebrity Equinox
10-26-2016 Harmony of the Seas TA (LRC Group Reunion)


#2
Boston, MA
977 Posts
Joined Oct 2003
Same problem here and I'm in the US.
Expand Signature
Collapse Signature
10/2003 - Norwegian Sun - 7 days - Western Caribbean - Balcony
1/2005 - Navigator of the Seas - 7 days - Eastern Caribbean - Balcony
12/2005 - M/S River Symphony - 10 days - Christmas Markets Along the Rhine
8/2007 - Emerald Princess - 12 days - Greek Isles - Balcony
7/2008 - Norwegian Dream - 7 days - Bermuda - Oceanview
5/2009 - Norwegian Jade - 14 days - Barcelona to Rotterdam - Courtyard Villa
1/2010 - Norwegian Dawn - 9 days - Eastern Caribbean - Penthouse
1/2011 - Norwegian Epic - 7 days - Eastern Caribbean - Deluxe Owner's Suite
11/2011 - Ruby Princess - 7 days - Eastern Caribbean - Vista Suite
8/2012 - M/S River Melody - 16 days - Romance of the Rhine & Mosel
1/2013 - Celebrity Equinox - 11 days - Ultimate Caribbean - Sky Suite
8/2013 - M/V Arethusa - 16 days - The Rivieras: France, Italy and the Isles - Balcony
1/2014 - Celebrity Eclipse - 14 days - Exotic Southern Caribbean - Sky Suite
1/2015 - Celebrity Eclipse - 14 days - Exotic Southern Caribbean - Sky Suite
12/2015 - M/S River Adagio - 7 days - Christmas Markets Along the Danube
1/2016 - Celebrity Eclipse - 14 days - Exotic Southern Caribbean - Royal Suite
2/2016 - Eurodam - 7 days - 80's Cruise - Neptune Suite
1/2017 - Celebrity Eclipse - 14 days - Exotic Southern Caribbean - Penthouse Suite
5/2017 - Celebrity Constellation - 10 days - Italy & Spain Cruise - Sky Suite
************************************************** ****************************************
1/2018 - Norwegian Getaway - 7 days - Western Caribbean - Aft-Facing Penthouse
1/2018 - Celebrity Silhouette - 12 days - Ultimate Caribbean - Royal Suite
4/2018 - Celebrity Reflection - 10 days - Italy & Greek Isles Cruise - Sky Suite
1/2019 - Celebrity Summit - 12 days - Lesser Antilles Caribbean - Penthouse Suite
#3
19,423 Posts
Joined Aug 2013
Am in the US and currently having similar problem using IOS on my Apple devices.. Not a problem though with Firefox on my laptop.
#5
Cotswolds, UK
2,364 Posts
Joined Nov 2010
Deleting the app and reinstalling fixed it for me.

There was a sticky about the app not working yesterday, which has gone, so presumably they fixed it - but you may need to force it by reinstalling.


Sent from my iPad using Forums
#6
19,423 Posts
Joined Aug 2013
Saw the sticky too. Tried uninstalling and installing every time. Still randomly experiencing it
#7
Washington, DC
651 Posts
Joined Feb 2011
I'm having the same problem as well. When I open the app I get a message telling me that I need to log in to post anything. I can see what's trending, but all the other boards are blank.
#8
Murrieta, CA
235 Posts
Joined Jun 2014
Originally posted by Cotswold Eagle
Deleting the app and reinstalling fixed it for me.

There was a sticky about the app not working yesterday, which has gone, so presumably they fixed it - but you may need to force it by reinstalling.


Sent from my iPad using Forums
I Tried that and it didn’t work. No the heading “subscribed” is gone, also.
Expand Signature
Collapse Signature
#9
Central Mississippi
1,218 Posts
Joined Jul 2008
Originally posted by Thaxted
I'm having the same problem as well. When I open the app I get a message telling me that I need to log in to post anything. I can see what's trending, but all the other boards are blank.
Ditto. On both iPhone and iPad under iOS 11.
Expand Signature
Collapse Signature

Life's a Beach!



Next Cruise: January 8-15, 2017 Carnival Dream!!
#10
Detroit suburbs
1,773 Posts
Joined Apr 2004
Encountered same problem yesterday from time to time and again just now. On minilaptop running Windows 10.
Expand Signature
Collapse Signature
Barb
50+ ocean cruises completed on Princess, Celebrity, HAL
Recent cruises:
Jan. 2017 - Caribbean Princess 14-nt FLL to Caribbean (western and southern)
Apr. 2017 - HAL Zuiderdam 16-nt EB TA, FLL-Copenhagen
Future cruises:

none scheduled yet
#11
221 Posts
Joined May 2007
I am also not able to sign in on either my phone or tablet with the CC app .... Android.
Expand Signature
Collapse Signature
RCCL - Navigator of the Seas, December 2016
RCCL - Anthem of the Seas, November 2015
RCCL - Vision of the Seas, November 2014
RCCL - Jewel of the Seas, March - April 2014
NCL - Breakaway, September 2013
RCCL - Vision of the Seas, November 2012
NCL - Gem, August 2011
RCCL - Oasis of the Seas, June 2010
RCCL - Enchantment of the Seas, October 2009
RCCL - Explorer of the Seas, June 2008
RCCL - Explorer of the Seas, June 2007
RCCL - Voyager of the Seas, July 2005
RCCL - Empress of the Seas, August 2004
Greek Line - Olympia, April 1972
#12
Canada
2,133 Posts
Joined Sep 2005
Not able to log in on my phone and tablet app either.

Sent from my SM-T800 using Forums mobile app
Expand Signature
Collapse Signature




Future: Silhouette b2b February 10 and February 22, 2019
Azamara Journey b2b June 22, 2019 and July 1, 2019
Past cruises:
Westerdam – Alaska July 2001, Star Princess – Caribbean December 2005, Tahitian Princess – French Polynesia/CookIslands April 2008, Celebrity Constellation –Panama Canal Dec 22/08
Celebrity Eclipse – Baltic– July 10, 2010, Ruby Princess – Caribbean March 13, 2011
Celebrity Millennium –Alaska July 15, 2011, Celebrity Constellation –14 day Caribbean January 28, 2012
Celebrity Silhouette transatlantic – April 22,2012, Celebrity Silhouette Mediterranean – May 5, 2012
Grand Princess – 49 South America- January 26,2013
Celebrity Reflection –Eastern Mediterranean October 21, 2013, Celebrity Reflection –Transatlantic November 1,2013
Ocean Princess – Hawaii to Papeete January 29,2014, Ocean Princess – French Polynesia February 9,2014
Caribbean Princess – Jr. World Hockey Cruise January 3, 2015
Celebrity Infinity –Antarctica – February 15,2015, Celebrity Infinity – South America March 1, 2015
Celebrity Infinity – Panama Canal – March 15,2015, Celebrity Infinity – Panama Canal –March 29,2015
Coral Princess – Panama Canal – September 16,2016, Royal Princess – Caribbean March 3, 2016
Caribbean Princess –Transatlantic/British Isles– April 17, 2016
Celebrity Silhouette –Christmas cruise –December 8, 2016, Celebrity Infinity – Rio Carnival cruise –February 19, 2017
#13
Canada
7 Posts
Joined Oct 2014
Using Android app - has not worked for a few days now. Tried uninstall an reinstall. Still get 'NETWORK ERROR....PLEASE TRY AGAIN LATER."

Web version working ok....

Jeff
#16
Canada
2,133 Posts
Joined Sep 2005
Originally posted by gjcocruiser
I also had to delete & reinstall the app. Can't say that I am thrilled with the new set up-I miss the trending section.
I did this twice and it still doesn't work
Expand Signature
Collapse Signature




Future: Silhouette b2b February 10 and February 22, 2019
Azamara Journey b2b June 22, 2019 and July 1, 2019
Past cruises:
Westerdam – Alaska July 2001, Star Princess – Caribbean December 2005, Tahitian Princess – French Polynesia/CookIslands April 2008, Celebrity Constellation –Panama Canal Dec 22/08
Celebrity Eclipse – Baltic– July 10, 2010, Ruby Princess – Caribbean March 13, 2011
Celebrity Millennium –Alaska July 15, 2011, Celebrity Constellation –14 day Caribbean January 28, 2012
Celebrity Silhouette transatlantic – April 22,2012, Celebrity Silhouette Mediterranean – May 5, 2012
Grand Princess – 49 South America- January 26,2013
Celebrity Reflection –Eastern Mediterranean October 21, 2013, Celebrity Reflection –Transatlantic November 1,2013
Ocean Princess – Hawaii to Papeete January 29,2014, Ocean Princess – French Polynesia February 9,2014
Caribbean Princess – Jr. World Hockey Cruise January 3, 2015
Celebrity Infinity –Antarctica – February 15,2015, Celebrity Infinity – South America March 1, 2015
Celebrity Infinity – Panama Canal – March 15,2015, Celebrity Infinity – Panama Canal –March 29,2015
Coral Princess – Panama Canal – September 16,2016, Royal Princess – Caribbean March 3, 2016
Caribbean Princess –Transatlantic/British Isles– April 17, 2016
Celebrity Silhouette –Christmas cruise –December 8, 2016, Celebrity Infinity – Rio Carnival cruise –February 19, 2017
#17
Murrieta, CA
235 Posts
Joined Jun 2014
Originally posted by gjcocruiser
I also had to delete & reinstall the app. Can't say that I am thrilled with the new set up-I miss the trending section.
I have trending but I'm missing "subscribed".
Expand Signature
Collapse Signature
#18
East Tennessee
3,551 Posts
Joined Sep 2004
I'm also having issues with the app. I have it on my iPad and on my Samsung galaxy 7 and it doesn't work on either. I've tried clearing history & caches and uninstalled and downloaded again. Nothing seems to work.
#19
Sacramento, California
942 Posts
Joined Jun 2003
Me too. The app updated to a new version yesterday and I can't log in since that happened.
It is version 4.1 now. I'm using the app on a Pixel phone. It says network error when I try to log in. A bunch of reviews on the app saying the same thing. I can't see any forums at all.