Posted February 15th, 2018, 02:42 PM
It is wrong RC include food in waiters marks because very few people want to mark down the waiters in case they don't get their tips or lose their jobs so RC get a favourable response to food quality even when the quality does not deserve it.
I completely agree with you.
If food quality is not up to the regular standard then the favourable response to food quality on surveys has to stop!
Simply inform the Head Waiter that food will be marked down accordingly and put further details in the comments section.
I see little point in people complaining on here that food quality has declined, which will do nothing to address the situation, and not filling in a post cruise survey saying food quality is poor, which has more chance of addressing the situation.
I'm sure there is a section for service and a section for food (both tied to the wait staff
Simply put further detail into the comments section explaining the dissatisfaction that wait staff are penalised for something outside of their control!