WTH? Booked with NCLCAS no Drink card!

Currently on a NCL Breakaway CAS booked cruise with 10% discounted rate from our Total rewards card. This is the 4th or 5th time using the CAS and total rewards card and always have received the house drink card in the past. But this time, Main Host Carissa said, my rate/booking was not eligible for the card. When I booked via the phone, I comfirmed 5 months ago, my agent confirmed, welcome party and free drink card.

I requested, begged, talked to Clarissa, and guest relations and they all say Sorry but no card. Casino staff said they talked to CAS in Maimi and I never was eligible for a house drink card? What?

Based on my past experience and the booking agents confirmation. We did not request a drink package as a perk. And to buy one on the ship is $700 each! Really feeling let down and thirsty!

I sent an email to CAS but have not received a reply. No phone service on the ship. Any suggestions? I never had any issues with NCL or CAS and we turn platinum after this trip.

Please, I need really need help! What should I do?

If you book directly with CAS and get a rate through them you get the drink card

If you’re calling them but using your Total rewards info to get a discount you don’t get the drink card anymore

If you book directly with CAS and get a rate through them you get the drink card

 

If you’re calling them but using your Total rewards info to get a discount you don’t get the drink card anymore

I was told by CAS that the 10% discounts do not get drink card, 20% (Diamond) get the card