Jump to content

Lost Luggage on Cunard


 Share

Recommended Posts

Does anyone vae any thoughts on the best course of action for the following:

 

I recently completed a transatlantic crossing on Cunard. We flew from the US to London, spent the night in London, And then sailed the following day to New York.. All of the travel arrangements (air, hotel, transfers) were made through Cunard.

 

Unfortunately, my luggage was left in the hotel and was not placed on the bus for transfer to the ship. The hotel staff simply let the luggage sit.

 

I'm 80 and this was meant to be the trip of a lifetime. I had no clothes, makeup, hair products. I even had left the charger for my kindle behind. My son booked us in the Queens Grill and we flew Upper Class on Virgin.The whole trip was "first class".

 

What can be done?

Link to comment
Share on other sites

Did you ultimately receive your luggage? Did Cunard provide you with toiletries, clothing, etc. from the ship's shop? Might make a difference in what you could ask them for.

 

I rifled through a few bags that contained clothes that others had left behind. These bags were provided by cunard. I was able to get a few things in the shops. Items were limited.

Link to comment
Share on other sites

Seems to be Cunard is at fault if you made all your arrangements through them Was it just your luggage or were other passengers affected? Not that that matters in terms of what they owe you, though. Good luck. I would really hate that if it happened to me!

Link to comment
Share on other sites

Both Amex and Cunard. Ive started the processes

 

That's good.

 

Also I am not sure if you have homeowner's insurance but sometimes that will cover items when traveling.

 

You are doing well. You started with Amex and Cunard Insurance.

 

I would wait to see what they will cover and how much is not covered.

 

Keith

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

  • Forum Jump
    • Categories
      • Welcome to Cruise Critic
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...