Lovetocruise2002 Posted January 16, 2018 #1 Share Posted January 16, 2018 Hoping someone here can provide me with some advice on what to do next with the following situation: About three weeks ago, I submitted a status match for my husband and I. We are both Emerald members with RCI. My husband was matched to Gold and they matched me to silver. I was told to email MSC voyagers club to get it corrected and I did. While I was waiting for a response from them, I logged into my account and noticed that they had changed my status to Gold. Because I have read on these boards that their website is terrible, I took a screen shot of it. Now, a week later, I've logged back into my account and my status is back at Silver?? So my question is what should I do next? I have never sailed with them before so I don't have much experience dealing with them. I could not seem to find a Voyagers number to call either. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
toxicfairy Posted January 16, 2018 #2 Share Posted January 16, 2018 I have the same issue. We are Emerald with RCI and we were both matched to Gold. However now ( a few months later ) I am still Gold but my husband is not. I have no clue what they ( their IT department does). It's like a bad comedy where they just keep saying " hey what's this button do?" Sent from my SM-J700T1 using Forums mobile app Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted January 16, 2018 Author #3 Share Posted January 16, 2018 I have the same issue. We are Emerald with RCI and we were both matched to Gold. However now ( a few months later ) I am still Gold but my husband is not. I have no clue what they ( their IT department does). It's like a bad comedy where they just keep saying " hey what's this button do?" Sent from my SM-J700T1 using Forums mobile app But did your husband get matched and then it changed on him? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
toxicfairy Posted January 16, 2018 #4 Share Posted January 16, 2018 Yes Sent from my SM-J700T1 using Forums mobile app Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted January 16, 2018 Author #5 Share Posted January 16, 2018 Yes Sent from my SM-J700T1 using Forums mobile app This is so bizarre! I don't even know where to go from here. So toxicfairy...what did you end up doing? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
toxicfairy Posted January 16, 2018 #6 Share Posted January 16, 2018 Nothing. I really don't know what to do. Unfortunately I used an very bad TA. She is not doing very much for me. I guess I'll see if I can motivate her to look into it for me. But I am not holding my breath. My daughter was also matched to gold but is now at welcome. Go figure. Sent from my SM-J700T1 using Forums mobile app Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now