Jump to content

Encountering problems with status match


Lovetocruise2002
 Share

Recommended Posts

Hoping someone here can provide me with some advice on what to do next with the following situation:

 

About three weeks ago, I submitted a status match for my husband and I. We are both Emerald members with RCI. My husband was matched to Gold and they matched me to silver. I was told to email MSC voyagers club to get it corrected and I did. While I was waiting for a response from them, I logged into my account and noticed that they had changed my status to Gold. Because I have read on these boards that their website is terrible, I took a screen shot of it. Now, a week later, I've logged back into my account and my status is back at Silver?? So my question is what should I do next? I have never sailed with them before so I don't have much experience dealing with them. I could not seem to find a Voyagers number to call either.

 

 

Sent from my iPhone using Forums

Link to comment
Share on other sites

I have the same issue. We are Emerald with RCI and we were both matched to Gold. However now ( a few months later ) I am still Gold but my husband is not. I have no clue what they ( their IT department does). It's like a bad comedy where they just keep saying " hey what's this button do?"

 

Sent from my SM-J700T1 using Forums mobile app

Link to comment
Share on other sites

I have the same issue. We are Emerald with RCI and we were both matched to Gold. However now ( a few months later ) I am still Gold but my husband is not. I have no clue what they ( their IT department does). It's like a bad comedy where they just keep saying " hey what's this button do?"

 

Sent from my SM-J700T1 using Forums mobile app

 

 

 

But did your husband get matched and then it changed on him?

 

 

Sent from my iPhone using Forums

Link to comment
Share on other sites

Nothing. I really don't know what to do. Unfortunately I used an very bad TA. She is not doing very much for me. I guess I'll see if I can motivate her to look into it for me. But I am not holding my breath. My daughter was also matched to gold but is now at welcome. Go figure.

 

Sent from my SM-J700T1 using Forums mobile app

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

  • Forum Jump
    • Categories
      • Welcome to Cruise Critic
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...