Seabourn refusing to reduce reservation charge even though Cruise price has dropped.

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#1
Castries,St.Lucia,West Indies
46 Posts
Joined Feb 2001
The Dangers Of Advance Booking
We are booked on the 14 day Seward to Vancouver Cruise of June 28th.( Voyage 5836 ) Actually we are doing a back to back from the 12 day June 16th.( Voyage 5832 ) Vancouver to Seward.
We paid in November when the price was $12,999.00 for a Penthouse suite. Seabourn has now reduced the price of the PH suite to $11,999 per person. A considerable difference of $2,000.00 for the two of us which would have helped with our flights. Our TA has been on the phone all day trying to get them to reduce our final payment by the $2,000 and they have refused to do so. Belatedly by going up the ranks they have offered to increase the on board credit by the $2,000.00 which added to the previous $2,000.00 credit included with a penthouse suite gives us a total of $4,000.00.So we have to pay them the extra $2,000 so that they can make us spend $4,000.00 on board.
We are very unhappy with this and are considering cancelling the whole cruise. Does anyone have any advice or encountered this situation before ?
It makes one think twice about booking Cruises in advance when the Company will not honor Price changes and leaves a sour taste!
#4
HEREFORDSHIRE ENGLAND
694 Posts
Joined Dec 2005
If there are 10 not sold cabins on a cruise do you think it is ok for Seabourn to reduce the price to fill them or should they have to reduce the price of the 290 cabins already sold as well?

Those lucky enough to be able to cancel without loss can always do this. and rebook at a lower price , those of us in the UK cannot
#5
735 Posts
Joined May 2013
If the sailing is not selling well, Seabourn has a habit of reducing the price closer to the sailing date as opposed to offering early bookers the lowest price. This can be frustrating. I have noticed that the incentives usually come 6 months in advance of the sailing date and discounts will increase if not selling well. Penthouse suites are a little different since there are fewer of them and usually those that book them are more concerned with booking early to secure their preferred suite rather than getting a Penthouse at a discounted price. Good luck with your negotiations!


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#6
CA, USA
14,331 Posts
Joined Apr 2004
Typically off it is before final payment date they will match the reduced rate. Cancelling and rebooking though may not be so easy because the OP is probably within a penalty phase already which starts 120 days prior to sailing.
#7
392 Posts
Joined Aug 2012
I have posted this previously on the "Pricing Whiplash" thread. Our upcoming cruise was booked very early and the price then dropped significantly. Our TA only offered an upgrade and $300 OBC. We refused and said we would take it up with Seabourn. In my email I quoted back to them that they still advertise that they reward guests who book as early as possible with optimum savings.
https://www.seabourn.com/pageByName/...howFooter=true

I asked if this policy had now changed and if so we would never make an early booking again. The end result was a reduction of 4,500 GBP per person.
#9
London
3,611 Posts
Joined Feb 2012
Seabourn use to reduce the original price to match the discounted price if you or your TA spotted it.
In the last year or so they have changed their policy and now do not generally reduce the price but they give onboard credit to the same value.
That works for me as I always buy wine and spa treatments.


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#10
London
3,611 Posts
Joined Feb 2012
Prices do go up often after the original pricing so booking early does guarantee your suite and a place on the cruise that you want to take.


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#11
United States
1 Posts
Joined May 2014
Originally posted by flyers
The Dangers Of Advance Booking
We are booked on the 14 day Seward to Vancouver Cruise of June 28th.( Voyage 5836 ) Actually we are doing a back to back from the 12 day June 16th.( Voyage 5832 ) Vancouver to Seward.
We paid in November when the price was $12,999.00 for a Penthouse suite. Seabourn has now reduced the price of the PH suite to $11,999 per person. A considerable difference of $2,000.00 for the two of us which would have helped with our flights. Our TA has been on the phone all day trying to get them to reduce our final payment by the $2,000 and they have refused to do so. Belatedly by going up the ranks they have offered to increase the on board credit by the $2,000.00 which added to the previous $2,000.00 credit included with a penthouse suite gives us a total of $4,000.00.So we have to pay them the extra $2,000 so that they can make us spend $4,000.00 on board.
We are very unhappy with this and are considering cancelling the whole cruise. Does anyone have any advice or encountered this situation before ?
It makes one think twice about booking Cruises in advance when the Company will not honor Price changes and leaves a sour taste!
We booked in June 2016 for South America and Antarctica, Nov. 4, 2018 to Dec. 20, 2018 through Seabourn. The initial price was $24,499.00 per person (Veranada suite V1). Somewhere in Jan 2018 we notice a drop in price to$18,999.00 ($5,500 per person). Called Seabourn and they adjusted the price right away, more they gave us some extra ship credit.
Important to mention that Jun 2018 is the latest date when we can cancel and be reimbursed 100% of the total fare. And always I pay approx 25% very close (if not) on the due date. This way they don't need to send a check back.

Also we did the same back in 2015 in a cruise from Pireus to Dubai when was a drop in price of 2000-2500 pp (I don't remember exactly)
#12
United States
508 Posts
Joined Apr 2013
Part of it depends on where your TA is located. In the US you can cancel & rebook easily until when penalties take effect, not true in the UK or other parts of the world. That said, when we used our UK agent they were able to get us, not a direct reduction on the booked cruise, but OBC and future cruise discounts.
#13
Paradise, USA
789 Posts
Joined Jun 2009
Our last two cruises on Seabourn, Antarctica and Circle-UK, involved multiple calls to our TA when I spotted price reductions prior to final payment. Was not a problem at all and saved thousands of dollars.

Friends were awarded OBCs when prices went down after their cruise's Final Payment.
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171 days at sea. 38 more on horizon.
#14
Pensacola, FL
146 Posts
Joined Aug 2009
After reading this thread I saw that there had been a price reduction on our September Sojourn cruise. I called our travel agent and within two hours we received an updated reservation with a $1600 price reduction. Thanks for the advice.
#15
Sedona, Arizona
1,936 Posts
Joined Mar 2009
I always monitor the prices of our upcoming cruises. On two occasions they have changed. Once, prior to final payment we got a price reduction. The other time, after final payment, we got an upgrade and on-board credit.
#16
Toronto, Ottawa Valley ON, and Dunedin FL
14,638 Posts
Joined May 2001
It's normal for there to be no reductions after final payment, i.e., the penalty period, which you no doubt are in if you're sailing in June. And therefore cancelling is not a good idea. I also monitor the price of my cruises, especially when it's coming up to final payment (I'm paying for one in about 5 weeks--there have already been two reductions.)
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Upcoming Cruises:
Seabourn Quest Canada, September 2018
⚓Past Cruises:


Paul Gauguin Cook Islands & Societies, October 2017
Seven Seas Mariner, Miami-Lima, January 2017
Azamara Journey, Rome-Rome, September 2016
Uniworld Egypt, River Tosca, October 2015
Paul Gauguin 2000, 2003, 2005, 2008, 2014
Oceania Riviera, Nov. 2013
Seven Seas Navigator, Dec. 2006, Alaska May 2012
Radisson Diamond June, Black Sea 2004
Regent Voyager, June '06, Dec. '07, Dec. '09, Dec. 2010
#17
9 Posts
Joined Dec 2017
I just checked our cruise in August. Verandas start at $11,999.00! Our price for a Veranda was $5999.00 last December. Guess it went up!!


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#18
Boynton Beach Florida
17 Posts
Joined Mar 2018
We are traveling on Ovation on September 1. I have a call into our TA as it appears that the price has dropped AFTER the final payment date. We are Platinum so I'm hoping that will help.

We also just received an offer today from a traveler reseller, "Travel with Alan". Alan was selling all inclusive airfare/cruise on the Ovation sailing August 2.

We were on a previous cruise with a "Alan" group. They sat at the bar and bragged about their great deal. Most were clearly rising on the cruise line ladder and didn't understand how to act on higher end all inclusive cruises.

As my wife said, it was a S.... Show.
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Seabourn - 131 nights
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