P&O Cancelled Cruises.

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#1
UK
628 Posts
Joined Dec 2011
It would be very interesting to know the extent to which P&O are cancelling cruises at the moment. I personally have had 2 cruises cancelled for December due to Oriana's refit not being complete.

Also i have had cruise X301 January 2013 cancelled due to cabins not selling. I'm also hearing of Adonia fly cruises being cancelled.

If you have had a cruise cancelled recently, i would love to hear from you.
#2
Warwickshire, UK
2,506 Posts
Joined Oct 2007
Originally posted by PRINCESSTHE BEST
It would be very interesting to know the extent to which P&O are cancelling cruises at the moment. I personally have had 2 cruises cancelled for December due to Oriana's refit not being complete.

Also i have had cruise X301 January 2013 cancelled due to cabins not selling. I'm also hearing of Adonia fly cruises being cancelled.

If you have had a cruise cancelled recently, i would love to hear from you.
X301 has been replaced by X301N - 24 night Caribbean plus six other new cruises just announced.
http://www.pocruises.com/find-and-bo...e-new-cruises/
Brian
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#3
pimlico .. London
1,366 Posts
Joined Dec 2007
OMG Brian you're good !!!! x
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#5
UK
628 Posts
Joined Dec 2011
Originally posted by Time_waster
Adonia D201 has just been cancelled (3rd Jan) due to essential repairs.
Think that cruise was in their mega sale around Sept time. Cabins were really cheap. A lot of passengers will be disappointed. Wonder if the repairs will be completed before the world cruise?
#6
21 Posts
Joined Nov 2011
Originally posted by PRINCESSTHE BEST
Think that cruise was in their mega sale around Sept time. Cabins were really cheap. A lot of passengers will be disappointed. Wonder if the repairs will be completed before the world cruise?
the cruise was hardly sold out on the P&O website so they have probably tried to keep the number of passengers disrupted to a minimum.. I believe thats why they are sailing her back to the UK and dry-docking her straight away, at the moment the ship will be ready for the south american cruise
#7
England
342 Posts
Joined May 2009
No phone call, no email, no letter, found out its cancelled D201 on this web site. Appalling. Bolsover Cruises have only just been told by P&O too. Refund on way back to credit card, and we are going on Cunard instead on 5 January. P&O have lost my custom. Don't care how badly the ship needs maintenance, the customer service surrounding this debacle is atrocious. Wont ever think of cruising with them in the future, let alone actually book another one.

As to essential maintenance, Im not so sure. The Thomson flight scheduled by P&O was cancelled weeks ago. I think this is because they couldn't run the flight and cruise at the ridiculously cheap price we paid - £600 all in for a balcony cabin including flights.
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#8
Wirral UK
1,133 Posts
Joined Aug 2005
The flight to Manchester from Naples is still running Phoebecat ,that is what we are now coming home on.

I do think it unlikely that one TA found out yesterday and another only today. Most of the people on the P&O roll call found out yesterday too. But maybe I am biased as I have had past problems with the TA you used.
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#9
21 Posts
Joined Nov 2011
Originally posted by jo-b
The flight to Manchester from Naples is still running Phoebecat ,that is what we are now coming home on.

I do think it unlikely that one TA found out yesterday and another only today. Most of the people on the P&O roll call found out yesterday too. But maybe I am biased as I have had past problems with the TA you used.
I have heard of many people that have had difficulties with that travel agency, but thats just what i have heard...

The ship is going to falmouth straight from naples and is being dry-docked, so obviously there are some pretty major issues.. as i said in another post, its better they do it before the ship goes over to south america etc.. otherwise something could happen and the ship be stuck over there...

X
#10
UK
628 Posts
Joined Dec 2011
Originally posted by Time_waster
I have heard of many people that have had difficulties with that travel agency, but thats just what i have heard...

The ship is going to falmouth straight from naples and is being dry-docked, so obviously there are some pretty major issues.. as i said in another post, its better they do it before the ship goes over to south america etc.. otherwise something could happen and the ship be stuck over there...

X
I cruised on this ship along the Amazon a couple of years ago when it was the Royal Princess. It's had a hard life and Princess got rid of it because it no longer reached their standards. It's just like a second hand car, as time goes by it needs more maintenance and money spending on it.
#11
Warwickshire, UK
2,506 Posts
Joined Oct 2007
Originally posted by PRINCESSTHE BEST
I cruised on this ship along the Amazon a couple of years ago when it was the Royal Princess. It's had a hard life and Princess got rid of it because it no longer reached their standards. It's just like a second hand car, as time goes by it needs more maintenance and money spending on it.
But they still kept two identical ships but a little older, Pacific Princess and Ocean Princess
Brian
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#12
21 Posts
Joined Nov 2011
Originally posted by PRINCESSTHE BEST
I cruised on this ship along the Amazon a couple of years ago when it was the Royal Princess. It's had a hard life and Princess got rid of it because it no longer reached their standards. It's just like a second hand car, as time goes by it needs more maintenance and money spending on it.
I definitely would not say that they got rid of it because it didn't reach their standards anymore, having been on this ship 3 times already this year and going back on for Christmas I think the ship is of a very high standard!! So not really sure where you got that info, also if you look at the timeline, princess had to move the ship or at least rename it as the new royal was already in planning etc..
And the ship isn't that old either, something like 10/11 I believe and the problem it is having is because it was bashed about within the princess fleet.

Just in my opinion.
#13
Taunton
488 Posts
Joined Nov 2009
Originally posted by BrianI
But they still kept two identical ships but a little older, Pacific Princess and Ocean Princess
Brian
That's because Princess engineers are far superior to P&O's and knew how to look after them.

They also took in the the old Adonia when P&O's inferior engineers could no longer maintain it, they kept it running as Sea Princess for another 8 years or so.
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#14
UK
628 Posts
Joined Dec 2011
Originally posted by Time_waster
I definitely would not say that they got rid of it because it didn't reach their standards anymore, having been on this ship 3 times already this year and going back on for Christmas I think the ship is of a very high standard!! So not really sure where you got that info, also if you look at the timeline, princess had to move the ship or at least rename it as the new royal was already in planning etc..
And the ship isn't that old either, something like 10/11 I believe and the problem it is having is because it was bashed about within the princess fleet.

Just in my opinion.
Just looked at the itinerary for the Christmas cruise. There are some great ports being visited. Have a great time and give us a full report on your return.
#15
West Country, UK
4,269 Posts
Joined Sep 2007
Originally posted by Somerset Cruiser
That's because Princess engineers are far superior to P&O's and knew how to look after them.

They also took in the the old Adonia when P&O's inferior engineers could no longer maintain it, they kept it running as Sea Princess for another 8 years or so.
All crew - engineers etc rotate throughout the three (Cunard, Princess, P&O) fleets.
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#16
England
342 Posts
Joined May 2009
Originally posted by Time_waster
I have heard of many people that have had difficulties with that travel agency, but thats just what i have heard...

The ship is going to falmouth straight from naples and is being dry-docked, so obviously there are some pretty major issues.. as i said in another post, its better they do it before the ship goes over to south america etc.. otherwise something could happen and the ship be stuck over there...

X
So, as of 15.39 today, still NOTHING from P&O by letter, phone or email to inform me that our cruise is cancelled. Bolsover have been in touch three times yesterday and twice today, with further updates and have booked us on another cruise with Cunard. Cannot fault them.

Rang P&O myself ten mins ago. No apology, no explanation, just 'You will get your money refunded in approximately 10-14 days, but with Christmas and New Year, dont expect to see it until late in January' and 'We will read your letter regarding other expenses you've incurred and judge it on its merits' No apology, no explanation ....

Beggars belief.
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#17
Whitley Bay, North East England
6,433 Posts
Joined Nov 2006
Originally posted by Somerset Cruiser
That's because Princess engineers are far superior to P&O's and knew how to look after them.

They also took in the the old Adonia when P&O's inferior engineers could no longer maintain it, they kept it running as Sea Princess for another 8 years or so.

What utter garbage


Dai
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Adonia F507 Adonia F508
Aurora R525 Arcadia J625
Oceana E721 Oriana X718
Arcadia J813 Oriana X820
Ventura N902 Aurora R913
Arcadia J004 Oceana E021
Ventura N110 Azura A121
Aurora R119 Ventura N210
Arcadia J217 Oriana X302
Oriana X312 Aurora R315
Oceana E402 Azura A409
Azura A410 Oceana E425
Oceana E426 Arcadia J510
Britannia B522 Britannia B523
Ventura N603 Azura A616
Arcadia J615 Arcadia J616
Oceana E625 Crown Princess May 17
Britannia B719 Britannia B720

To Come

Azura 17
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Oriana 18
Oriana 18
Ventura 19
Ventura 19
Britannia 19
Ventura 9
Ventura 19




Gan Canny

Dai
#18
Whitley Bay, North East England
6,433 Posts
Joined Nov 2006
Originally posted by phoebecat
So, as of 15.39 today, still NOTHING from P&O by letter, phone or email to inform me that our cruise is cancelled. Bolsover have been in touch three times yesterday and twice today, with further updates and have booked us on another cruise with Cunard. Cannot fault them.

Rang P&O myself ten mins ago. No apology, no explanation, just 'You will get your money refunded in approximately 10-14 days, but with Christmas and New Year, dont expect to see it until late in January' and 'We will read your letter regarding other expenses you've incurred and judge it on its merits' No apology, no explanation ....

Beggars belief.

So as a Cunard regular you thought you were going to have a cheapy on P&O. And now you are complaining. You do know the two companies are run from the same office and possibly the same people!!

I would not go with Cunard cos you never know.



Dai
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Aurora AU112 Arcadia AR223
Aurora R418 Aurora R419
Adonia F507 Adonia F508
Aurora R525 Arcadia J625
Oceana E721 Oriana X718
Arcadia J813 Oriana X820
Ventura N902 Aurora R913
Arcadia J004 Oceana E021
Ventura N110 Azura A121
Aurora R119 Ventura N210
Arcadia J217 Oriana X302
Oriana X312 Aurora R315
Oceana E402 Azura A409
Azura A410 Oceana E425
Oceana E426 Arcadia J510
Britannia B522 Britannia B523
Ventura N603 Azura A616
Arcadia J615 Arcadia J616
Oceana E625 Crown Princess May 17
Britannia B719 Britannia B720

To Come

Azura 17
Azura 17
Ventura 18
Oriana 18
Oriana 18
Ventura 19
Ventura 19
Britannia 19
Ventura 9
Ventura 19




Gan Canny

Dai
#20
Wirral UK
1,133 Posts
Joined Aug 2005
Originally posted by phoebecat
So, as of 15.39 today, still NOTHING from P&O by letter, phone or email to inform me that our cruise is cancelled. Bolsover have been in touch three times yesterday and twice today, with further updates and have booked us on another cruise with Cunard. Cannot fault them.

Rang P&O myself ten mins ago. No apology, no explanation, just 'You will get your money refunded in approximately 10-14 days, but with Christmas and New Year, dont expect to see it until late in January' and 'We will read your letter regarding other expenses you've incurred and judge it on its merits' No apology, no explanation ....

Beggars belief.
Sorry Phoebecat I can't understand why you expected to hear from P&O when they have been in contact with your agent? Is that not the whole point of having an agent?

We have heard nothing from them directly but have an agreement via our TA as to what refund/ compensation we will get and what expenses incurred they will reimburse.

I assume they allowed use of your compensation payment against your Cunard cruise and didn't make you use it on P&O?
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