Sun Princess cancelled departure from Singapore today

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#1
173 Posts
Joined Nov 2011
Sorry if there is already a thread - I did go looking!

Sun Princess was scheduled to cruise from Singapore to Perth today after completing her stay in dry dock... guess dry dock kept beckoning as the departure has been cancelled.

I've heard that:

Princess have a team on hand at the terminal who are assisting passengers.
Princess will booking them flights home and are covering any incidentals as well.
Princess are will providing a full refund.
Passengers will also receive a 100% future cruise credit to all effected passengers.

Possible reschedule departure is now 30th August as she does have to make her way to Australia for the summer season.

I couldn't imagine what it would be like to arrive at Check In and told the cruise was cancelled!
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#3
Geelong - Australia
2,970 Posts
Joined Mar 2007
Princess "Spin Doctors" say cruise cancelled because of a power issue with SUN PRINCESS .

Is that really the reason ? or was the scheduled time in drydock too tight/too ambitious ?

In either case a bad stuff up by Princess and very costly to them .
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#4
173 Posts
Joined Nov 2011
Official Princess Cruises statement on cancellation of Sun Princess first voyage after $30m dry dock:

While work was being completed to Sun Princess during a scheduled drydock in Singapore, there was a malfunction to the ship’s switchboard resulting in limited onboard power hindering our ability to run all hotel operations.

Regretfully, we’ve made the decision to cancel the cruise scheduled to depart today in order to make the necessary repairs. The ship will resume service on September 3.

We’re providing all passengers a full refund and a 100 percent future cruise credit. Additionally, we’re covering the costs for all return flights home and incidentals. A special team has been sent to Singapore to assist passengers.

Sun Princess just underwent an extensive drydock in Singapore. The ship was originally scheduled to depart today on a 14-day Asia cruise ending in Fremantle, Australia on September 3. The next cruise is scheduled to depart Fremantle on September 3 for a 12-day Asia cruise ending in Singapore on September 15.
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#5
173 Posts
Joined Nov 2011
Originally posted by kuldalai
Princess "Spin Doctors" say cruise cancelled because of a power issue with SUN PRINCESS .

Is that really the reason ? or was the scheduled time in drydock too tight/too ambitious ?

In either case a bad stuff up by Princess and very costly to them .
Probably a very ambitious drydock schedule!
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#6
Northern CA
1,892 Posts
Joined Jan 2009
Originally posted by MissCruising1
Official Princess Cruises statement on cancellation of Sun Princess first voyage after $30m dry dock:

While work was being completed to Sun Princess during a scheduled drydock in Singapore, there was a malfunction to the ship’s switchboard resulting in limited onboard power hindering our ability to run all hotel operations.

Regretfully, we’ve made the decision to cancel the cruise scheduled to depart today in order to make the necessary repairs. The ship will resume service on September 3.

We’re providing all passengers a full refund and a 100 percent future cruise credit. Additionally, we’re covering the costs for all return flights home and incidentals. A special team has been sent to Singapore to assist passengers.

Sun Princess just underwent an extensive drydock in Singapore. The ship was originally scheduled to depart today on a 14-day Asia cruise ending in Fremantle, Australia on September 3. The next cruise is scheduled to depart Fremantle on September 3 for a 12-day Asia cruise ending in Singapore on September 15.
Are they also reimbursing you for the Full cost of your airline tickets for which you are still out of pocket for? Airfare to Singapore is expensive.
#7
Brisbane
557 Posts
Joined Jan 2012
She did have a power failure this time last year as she was heading home from Auckland at the end of the World Cruise.

My experience with Princess with cancellations and move overs has been very good, they make it very easy and come through with their promises.

Better for the cruise to be cancelled than to have problems at sea like the Carnival ships did.

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#8
5,547 Posts
Joined Dec 2005
Originally posted by MissCruising1
Sorry if there is already a thread - I did go looking!
Wow.

Lucy! You've got some 'splainin' to doooo.

On the other hand, they probably have insurance for the lost revenue.
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#10
173 Posts
Joined Nov 2011
True - they probably do have insurance but WOW still a massive cost! Passengers I know that were booked are now at SIN airport on their way back to Australia... in their words 'Drama!'

I'm sure it has been a huge day - but I agree with the comment above - better to pull the plug (no pun intended then go out to sea with an issue. Delaying for 10 days means there is a massive issue!

Someone at Princess Cruises is having a very bad day!
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Dawn Princess - Sydney to Brisbane May 2012
Pacific Dawn - South Pacific Feb 2012
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#11
Coastal North Carolina
7,033 Posts
Joined Jul 2006
Originally posted by paul929207
Sure is a mess. Sorry for the people who were booked on this cruise.
Wow..I can only imagine flying all the way to Singapore to have this news greet you.
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Sunsetbeachgal. Princess Elite Member, HAL *** Mariner
From the Sunny North Carolina Coast

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#12
Southern Cal/Maui No Ka Oi
18,732 Posts
Joined Dec 2009
How terrible for the passengers on the cancelled cruise but better than experiencing problems at sea. I avoid a cruise after drydock because sometimes things go wrong & problems happen. Even the last cruise before drydock can be affected when work begins during the cruise before drydock.
#13
Jupiter, Florida
1,535 Posts
Joined Sep 2006
I think booking a cruise on a ship after a major dry dock is a gamble. Good thing these alligators lifted there heads before the ship headed out. Even maiden voyages can be dicey. We were booked on the maiden voyage of the Coral and something happened - no cruise!!!
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Spyro1952
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#14
28 Posts
Joined Aug 2013
I was due to be on this cruise. Now in hotel and will see what happens tomorrow. I was doing back to back cruise on this boat so I would rather catch it at Perth. What you think?
#15
Atlanta
11,602 Posts
Joined Jul 2004
Originally posted by sunsetbeachgal
Wow..I can only imagine flying all the way to Singapore to have this news greet you.
I would book a hotel and spend my vacation on a land trip
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Julia

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#16
Atlanta
11,602 Posts
Joined Jul 2004
Originally posted by Astro Flyer
How terrible for the passengers on the cancelled cruise but better than experiencing problems at sea. I avoid a cruise after drydock because sometimes things go wrong & problems happen. Even the last cruise before drydock can be affected when work begins during the cruise before drydock.
We were on the Sun princess transpacific when was taken down to AU and it was going into drydock then (Oct 2007) to be fitted for the Australian market, they were making more cabins into 3 and 4 berth cabins etc,
What were they doing this drydock and do you think it was princess or the drydock place that expected too much in the time frame.
Better now than out at sea like the Truimph
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Julia

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#17
Atlanta
11,602 Posts
Joined Jul 2004
Originally posted by spyro1952
I think booking a cruise on a ship after a major dry dock is a gamble. Good thing these alligators lifted there heads before the ship headed out. Even maiden voyages can be dicey. We were booked on the maiden voyage of the Coral and something happened - no cruise!!!
We were booked on the Ruby Innaugral cruise and it got moved forward a week, they offered us the same cabin for the same price so we did both weeks - luckily it fitted into my work schedule at the time
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#18
Atlanta
11,602 Posts
Joined Jul 2004
Originally posted by ace280
I was due to be on this cruise. Now in hotel and will see what happens tomorrow. I was doing back to back cruise on this boat so I would rather catch it at Perth. What you think?
Keep us posted on what happens and hope you get to board on 3rd, Maybe princess will let you sail back to Perth once drydock is done
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Julia

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China, Yangtze River 5/30/16,
Coral Princess 4/17/17 FLL to VAN
#19
Southern Cal/Maui No Ka Oi
18,732 Posts
Joined Dec 2009
Originally posted by Julia’s Journey’s
We were on the Sun princess transpacific when was taken down to AU and it was going into drydock then (Oct 2007) to be fitted for the Australian market, they were making more cabins into 3 and 4 berth cabins etc,
What were they doing this drydock and do you think it was princess or the drydock place that expected too much in the time frame.
Better now than out at sea like the Truimph
A link to info including another link to photos of it's progress:

http://www.princess.com/news/press_r...formation.html
#20
Huntington Beach, CA
1,262 Posts
Joined Jun 2004
Originally posted by pablo222
. . . Lucy! You've got some 'splainin' to doooo.
What a blow this would be after so much anticipation for a wonderful cruise!

Pablo - I love your little quip. I am sure lots of younger people don't know what you mean but I always loved I Love Lucy and this sentence was a staple each week!
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