Unable to access My Celebrity...

[lysolqn]

I've been trying (unsuccessfully!) to access My Celebrity for a cruise that's coming up in about three weeks. After I enter my booking number and name, I get the following error in red - "Cannot add booking association due to internal restrictions." Any idea what that's all about? Any suggestions? Thanks.

[JanineM]

The first thing I'd do is empty my cache ... that often solves a lot of problems. If that doesn't work then call Celebrity. I have not heard that error message before, so in my opinion, it's worth a phone call!

[lysolqn]

Just tried again and this response pops up - "We are currently unable to process your request. Please try again later." Perhaps is having issues with its website or is doing maintenance. Will try again.

[FinelyCruising]

Keep at it. ;)

[astrocat]

We had a similar situation prior to our June Summit cruise ... eventually came right, was due to the internal maintenance fo the server or similar.

[lysolqn]

Finally called Celebrity last night after multiple tries resulting in a variety of errors. The rep said My Celebrity has "issues," and advised me to go the route of Before You Cruise/My Reservations - which worked just fine.